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jade B
Staff are great but left feeling exhausted!
Champneys Springs的点评
点评：We stayed at Champneys Springs on 13 May as a relaxing overnight break, mainly to enjoy some downtime and a good night’s sleep — especially important for us as we both have young children at home.
The facilities and overall atmosphere were nice, and most of the staff we encountered were friendly and welcoming. Unfortunately, our stay was significantly affected by a very noisy neighbouring room (Room 45), where the television was left on extremely loudly throughout the night. Despite our efforts, the noise continued until after 2am, meaning we only managed around four hours of sleep before needing to get up for breakfast.
This completely defeated the purpose of our spa stay, as we left feeling exhausted rather than relaxed.
I do want to give special recognition to Adonis, who was absolutely outstanding. He handled the situation with genuine care and professionalism, found us earplugs late at night, and even offered to move us rooms. His customer service was excellent and he really tried his best to help — he is a real credit to Champneys and made a difficult situation much easier to deal with.
Sadly, despite his efforts, the disruption had already impacted the night and overall experience. With better noise management or overnight monitoring, this could have been avoided.
A mixed experience overall — wonderful staff, especially Adonis, but disappointing given that rest and relaxation are the main reasons for choosing a spa stay.
The facilities and overall atmosphere were nice, and most of the staff we encountered were friendly and welcoming. Unfortunately, our stay was significantly affected by a very noisy neighbouring room (Room 45), where the television was left on extremely loudly throughout the night. Despite our efforts, the noise continued until after 2am, meaning we only managed around four hours of sleep before needing to get up for breakfast.
This completely defeated the purpose of our spa stay, as we left feeling exhausted rather than relaxed.
I do want to give special recognition to Adonis, who was absolutely outstanding. He handled the situation with genuine care and professionalism, found us earplugs late at night, and even offered to move us rooms. His customer service was excellent and he really tried his best to help — he is a real credit to Champneys and made a difficult situation much easier to deal with.
Sadly, despite his efforts, the disruption had already impacted the night and overall experience. With better noise management or overnight monitoring, this could have been avoided.
A mixed experience overall — wonderful staff, especially Adonis, but disappointing given that rest and relaxation are the main reasons for choosing a spa stay.
翻译：5月13日，我们入住Champneys Springs，原本只是想放松一下，好好休息一晚，享受片刻宁静——这对我们来说尤为重要，因为我们俩家里都有年幼的孩子。
酒店的设施和整体氛围都很不错，我们遇到的绝大多数员工都热情友好。然而，隔壁房间（45号房）的噪音严重影响了我们的入住体验。那间房的电视整晚都开得震耳欲聋。尽管我们尽力调低音量，噪音还是持续到凌晨2点以后，这意味着我们只睡了大约四个小时就得起床吃早餐了。
这完全违背了我们来享受水疗的初衷，离开时我们感到筋疲力尽，而不是放松身心。
我特别要表扬一下Adonis，他表现得非常出色。他以真诚的关怀和专业的态度处理了这件事，深夜还帮我们找到了耳塞，甚至主动提出帮我们换房间。他的客户服务非常棒，他真的尽力帮助我们——他是Champneys的骄傲，让原本棘手的情况变得容易处理得多。
遗憾的是，尽管他尽力了，但噪音干扰已经影响了当晚的体验和整体感受。如果噪音控制措施更完善或安排夜间监控，这种情况本可以避免。
总体体验喜忧参半——员工服务周到，尤其是阿多尼斯，但考虑到选择水疗度假的主要目的是为了休息放松，这样的结果令人失望。
酒店的设施和整体氛围都很不错，我们遇到的绝大多数员工都热情友好。然而，隔壁房间（45号房）的噪音严重影响了我们的入住体验。那间房的电视整晚都开得震耳欲聋。尽管我们尽力调低音量，噪音还是持续到凌晨2点以后，这意味着我们只睡了大约四个小时就得起床吃早餐了。
这完全违背了我们来享受水疗的初衷，离开时我们感到筋疲力尽，而不是放松身心。
我特别要表扬一下Adonis，他表现得非常出色。他以真诚的关怀和专业的态度处理了这件事，深夜还帮我们找到了耳塞，甚至主动提出帮我们换房间。他的客户服务非常棒，他真的尽力帮助我们——他是Champneys的骄傲，让原本棘手的情况变得容易处理得多。
遗憾的是，尽管他尽力了，但噪音干扰已经影响了当晚的体验和整体感受。如果噪音控制措施更完善或安排夜间监控，这种情况本可以避免。
总体体验喜忧参半——员工服务周到，尤其是阿多尼斯，但考虑到选择水疗度假的主要目的是为了休息放松，这样的结果令人失望。
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