下载App
资质规则
旅行
账户
JTYorks83
Avoid this place - serious changes required.
Champneys Springs的点评
点评：Just back from a really disappointing experience over the last couple of days at the Champneys Springs resort. I booked what I thought would be a luxurious experience for my wife and I to celebrate our first wedding anniversary and what we did experience was totally underwhelming.
The customer service was not what I’d expect from a company dedicated to providing the ultimate wellness experience. Upon arrival the staff at the front desk were more concerned about making sure we would leave the resort by 11am on departure than welcoming us for our stay! They also seemed unaware of the extra packages that I’d booked online and were unhelpful when we asked about those services. I booked the ‘celebrate’ package which includes a facial treatment, slice of cake and pre-dinner cocktails, but we were met with “well I don’t know when you’ll get your cake”… and then when we asked about the cocktails as we got to the restaurant for our evening meal we were met with another nonplussed staff member, who eventually returned and brought us cocktails which had just been poured out of a can.
Upon trying to book our meal reservations we were always met with “there’s no availability at that time” so had the option of really early or really late slots for every meal. The experience in the restaurant was sadly no better - the buffet offerings were constantly bare and inefficiently replenished. I waited 15minutes for more butter to be brought out before abandoning that prospect, despite having asked a staff member (after the first 5 mins) who told me “she’s just getting it now”. I settled for honey on my now cold toast.
We were not told that the hot options at breakfast were not included in our ‘all meals included’ package until the second morning, so were charged extra for a couple of poached eggs and toast.
My wife had to choose a different option for starter, main course and dessert on our second night at dinner, as the prawn summer roll, pork and sorbet had all run out. Really disappointing given it is a set menu which is the same every evening and already has quite limited choice.
The facilities are extremely dated and are in need of more than just a little tlc. This was totally unexpected as I’d read on the website about ‘newly refreshed facilities’. Our room felt like we had gone back in time to the 1980s - there was rust and grime/mold around the bath and shower screen, there were marks on the walls and the balcony was covered in rust too. My superior double had promised “privacy with balconies and unspoiled views of the gardens”, but we were overlooking the fitness studio (and those in there would be able to see straight into our room) and the balcony was a tiny rusty step outside with one seat.
The tea/coffee sachets had not been restocked from the previous guests, and when my wife asked for this to be done at reception the staff did not seem interested or concerned, and there was no apology.
We went for a walk around the grounds and it was similarly unkempt, you couldn’t see most of the water features as it was so overgrown, and the pathways were absolutely covered in duck excrement. It clearly had not been cleaned in a long time.
We were woken at 3:15am by the fire alarm sounding (twice) and again there was no recognition or apology from any staff the next morning.
Upon checking out we were almost charged again for a bottle of champagne that I’d already paid for in advance when booking online, and even though we asked for the optional gratuity charge to be removed from the bill as well we were not even asked if we had enjoyed our stay. All in all it was extremely disappointing from start to finish - we would have been much better off in a Travelodge or Premier Inn, which would also have been considerably cheaper. I’ve attached some photos to illustrate some of my points.
The customer service was not what I’d expect from a company dedicated to providing the ultimate wellness experience. Upon arrival the staff at the front desk were more concerned about making sure we would leave the resort by 11am on departure than welcoming us for our stay! They also seemed unaware of the extra packages that I’d booked online and were unhelpful when we asked about those services. I booked the ‘celebrate’ package which includes a facial treatment, slice of cake and pre-dinner cocktails, but we were met with “well I don’t know when you’ll get your cake”… and then when we asked about the cocktails as we got to the restaurant for our evening meal we were met with another nonplussed staff member, who eventually returned and brought us cocktails which had just been poured out of a can.
Upon trying to book our meal reservations we were always met with “there’s no availability at that time” so had the option of really early or really late slots for every meal. The experience in the restaurant was sadly no better - the buffet offerings were constantly bare and inefficiently replenished. I waited 15minutes for more butter to be brought out before abandoning that prospect, despite having asked a staff member (after the first 5 mins) who told me “she’s just getting it now”. I settled for honey on my now cold toast.
We were not told that the hot options at breakfast were not included in our ‘all meals included’ package until the second morning, so were charged extra for a couple of poached eggs and toast.
My wife had to choose a different option for starter, main course and dessert on our second night at dinner, as the prawn summer roll, pork and sorbet had all run out. Really disappointing given it is a set menu which is the same every evening and already has quite limited choice.
The facilities are extremely dated and are in need of more than just a little tlc. This was totally unexpected as I’d read on the website about ‘newly refreshed facilities’. Our room felt like we had gone back in time to the 1980s - there was rust and grime/mold around the bath and shower screen, there were marks on the walls and the balcony was covered in rust too. My superior double had promised “privacy with balconies and unspoiled views of the gardens”, but we were overlooking the fitness studio (and those in there would be able to see straight into our room) and the balcony was a tiny rusty step outside with one seat.
The tea/coffee sachets had not been restocked from the previous guests, and when my wife asked for this to be done at reception the staff did not seem interested or concerned, and there was no apology.
We went for a walk around the grounds and it was similarly unkempt, you couldn’t see most of the water features as it was so overgrown, and the pathways were absolutely covered in duck excrement. It clearly had not been cleaned in a long time.
We were woken at 3:15am by the fire alarm sounding (twice) and again there was no recognition or apology from any staff the next morning.
Upon checking out we were almost charged again for a bottle of champagne that I’d already paid for in advance when booking online, and even though we asked for the optional gratuity charge to be removed from the bill as well we were not even asked if we had enjoyed our stay. All in all it was extremely disappointing from start to finish - we would have been much better off in a Travelodge or Premier Inn, which would also have been considerably cheaper. I’ve attached some photos to illustrate some of my points.
翻译：刚刚从Champneys Springs度假村回来，过去几天的体验实在令人失望。我原本预订了那里的服务，期望能和妻子共度一个奢华的时光来庆祝我们的结婚一周年纪念日，但实际体验却完全不尽如人意。
这家以提供顶级康养体验为宗旨的度假村，其客户服务水平实在配不上这一定位。刚到达时，前台工作人员似乎更关心如何确保我们在离店当天上午11点前离开度假村，而不是热情地欢迎我们的到来！他们似乎也并不知道我在网上预订的额外套餐，当我们询问相关服务时，他们也毫无帮助。我预订的是“庆祝套餐”，其中包含面部护理、一块蛋糕以及餐前鸡尾酒。然而我们得到的回应却是：“呃，我不知道您什么时候能拿到蛋糕”……后来，当我们晚上到餐厅准备用餐并询问有关鸡尾酒的情况时，又遇到另一位面露困惑的工作人员；他最终回来，给我们端上了刚从罐子里倒出来的鸡尾酒。
在试图预订餐位时，我们总是得到“那个时间段没有空位”的答复，因此每顿饭我们能选择的只有极早或极晚的时段。遗憾的是，在餐厅的体验也并无改善——自助餐台上总是空空如也，补货也极为缓慢。我等了15分钟才盼来更多的黄油，但最终还是放弃了这个期望；此前在5分钟时我曾询问一名工作人员，他告诉我“她现在正去拿呢”。最后，我只能在这块已经冷掉的吐司上涂点蜂蜜了。
直到第二天早上，我们才被告知：早餐中的热食并不包含在我们所购买的“全餐包”服务内。我们为几个荷包蛋和吐司支付了额外费用。
在入住的第二个晚上用餐时，由于虾肉春卷、猪肉和冰沙全都卖完了，我的妻子不得不重新挑选开胃菜、主菜和甜点。考虑到这是一份每晚都相同的固定套餐，且可选种类本来就很少，这种情况实在令人失望。
酒店的设施极其陈旧，需要进行的修缮工作可远不止一点点了。这完全出乎我的意料，因为我曾在网站上看到“设施全新翻新”的描述。我们的房间给人的感觉就像是回到了20世纪80年代——浴缸和淋浴间的玻璃上满是锈迹、污渍与霉斑，墙面上也有污痕，阳台上也布满锈迹。我所预订的高级双人房本应提供“带阳台的私密空间以及无遮挡的花园景致”才对。不过我们忽略了健身室的存在（里面的人可以直接看到我们的房间），而阳台只不过是外面一个带有一个座椅的狭小生锈平台罢了。
前一批住客用完后，茶包和咖啡包就再也没有补充过；我妻子在前台要求补充这些用品时，工作人员似乎漠不关心，也没有任何歉意。
我们在园区里散步，发现那里同样杂乱无章、无人打理。大部分水景都因杂草丛生而看不到，小径上则满是鸭粪。显然这里已经很久没有打扫过了。
凌晨3点15分，火警警报声响起（响了两次），可第二天早上仍然没有任何工作人员对此作出说明或道歉。
办理退房时，我们差点又被收取一瓶香槟的费用——其实我在网上预订时就已经提前付过款了。尽管我们要求从账单中去除可自愿支付的小费费用，但酒店甚至都没询问我们入住体验如何。总的来说，整个过程从始至终都令人极其失望——其实我们住一家Travelodge或Premier Inn要更好，价格也会便宜很多。我附上了一些照片来佐证我的观点。
这家以提供顶级康养体验为宗旨的度假村，其客户服务水平实在配不上这一定位。刚到达时，前台工作人员似乎更关心如何确保我们在离店当天上午11点前离开度假村，而不是热情地欢迎我们的到来！他们似乎也并不知道我在网上预订的额外套餐，当我们询问相关服务时，他们也毫无帮助。我预订的是“庆祝套餐”，其中包含面部护理、一块蛋糕以及餐前鸡尾酒。然而我们得到的回应却是：“呃，我不知道您什么时候能拿到蛋糕”……后来，当我们晚上到餐厅准备用餐并询问有关鸡尾酒的情况时，又遇到另一位面露困惑的工作人员；他最终回来，给我们端上了刚从罐子里倒出来的鸡尾酒。
在试图预订餐位时，我们总是得到“那个时间段没有空位”的答复，因此每顿饭我们能选择的只有极早或极晚的时段。遗憾的是，在餐厅的体验也并无改善——自助餐台上总是空空如也，补货也极为缓慢。我等了15分钟才盼来更多的黄油，但最终还是放弃了这个期望；此前在5分钟时我曾询问一名工作人员，他告诉我“她现在正去拿呢”。最后，我只能在这块已经冷掉的吐司上涂点蜂蜜了。
直到第二天早上，我们才被告知：早餐中的热食并不包含在我们所购买的“全餐包”服务内。我们为几个荷包蛋和吐司支付了额外费用。
在入住的第二个晚上用餐时，由于虾肉春卷、猪肉和冰沙全都卖完了，我的妻子不得不重新挑选开胃菜、主菜和甜点。考虑到这是一份每晚都相同的固定套餐，且可选种类本来就很少，这种情况实在令人失望。
酒店的设施极其陈旧，需要进行的修缮工作可远不止一点点了。这完全出乎我的意料，因为我曾在网站上看到“设施全新翻新”的描述。我们的房间给人的感觉就像是回到了20世纪80年代——浴缸和淋浴间的玻璃上满是锈迹、污渍与霉斑，墙面上也有污痕，阳台上也布满锈迹。我所预订的高级双人房本应提供“带阳台的私密空间以及无遮挡的花园景致”才对。不过我们忽略了健身室的存在（里面的人可以直接看到我们的房间），而阳台只不过是外面一个带有一个座椅的狭小生锈平台罢了。
前一批住客用完后，茶包和咖啡包就再也没有补充过；我妻子在前台要求补充这些用品时，工作人员似乎漠不关心，也没有任何歉意。
我们在园区里散步，发现那里同样杂乱无章、无人打理。大部分水景都因杂草丛生而看不到，小径上则满是鸭粪。显然这里已经很久没有打扫过了。
凌晨3点15分，火警警报声响起（响了两次），可第二天早上仍然没有任何工作人员对此作出说明或道歉。
办理退房时，我们差点又被收取一瓶香槟的费用——其实我在网上预订时就已经提前付过款了。尽管我们要求从账单中去除可自愿支付的小费费用，但酒店甚至都没询问我们入住体验如何。总的来说，整个过程从始至终都令人极其失望——其实我们住一家Travelodge或Premier Inn要更好，价格也会便宜很多。我附上了一些照片来佐证我的观点。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
