Winter Stratton Resort weekend with bad customer service at welcome center
Stratton Mountain Resort的点评
点评:First time staying at Stratton Resort at the Long Trail House. Overall, the stay was great. The staff within the Long Trail House itself were amazing and helpful. We have skied/snowboarded there for a few years now and love the mountain. However, upon arrival and check-in to the welcome center, the front desk attendant was extremely rude and unprofessional. She acted as though we were inconveniencing her asking her questions about the lodge. She did not give us specific instructions like most do when you arrive to explain where you park, what building your hotel is in, what room number you are, showing a map of the resort, etc. We had to go back a couple times to get clarification and, again, the same attendant became frustrated and extremely rude. The hospitality was not great for the welcome center in which was super disappointing.
翻译:第一次入住斯特拉顿度假村的 Long Trail House。总体来说,住宿很棒。Long Trail House 的员工很棒,乐于助人。我们在那里滑雪/滑雪板已经有几年了,我们很喜欢这座山。然而,抵达并办理入住手续时,前台服务员非常粗鲁和不专业。她表现得好像我们问她关于旅馆的问题给她添了麻烦。她没有像大多数人那样在我们到达时给我们具体的说明,解释你在哪里停车、你的酒店位于哪栋楼、你的房间号是多少、展示度假村的地图等。我们不得不回去几次寻求澄清,但同样的服务员再次变得沮丧和非常粗鲁。接待中心的接待服务并不好,这非常令人失望。