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Horrific Treatment of My Baby at Blue Lagoon — A Warning to All Parents
冰岛蓝湖的点评
点评：We visited Blue Lagoon with our baby (under 2 years old) and abided by the rules, keeping her beside us by the pool. Then a female staff member stopped me and demanded I strip every single piece of clothing off my baby before leaving the changing room — meaning she expected my infant to be completely naked outdoors, in 14 °C weather, in public view.
This was humiliating, unsafe, and absolutely unacceptable. At the same time, I saw multiple adults outside fully dressed, clearly posing for photos.
When I complained afterward, the Blue Lagoon support team responded with some of the most dismissive replies I have ever received:
• They ignored the core issue — that a staff member instructed me to expose my baby naked outside.
• They claimed “special exceptions” are sometimes granted, but none was offered in my case.
• They tried to brush off the contradiction by insisting the clothed adults I saw were “staff members” — which is blatantly false.
• Even after I pushed back, their second reply still failed to acknowledge the seriousness of what was done to a baby and continued to deny obvious facts.
This is not a misunderstanding. It is abusive treatment toward children followed by dishonest, dismissive customer support. Families deserve to know how this facility operates before deciding whether to visit.
This was humiliating, unsafe, and absolutely unacceptable. At the same time, I saw multiple adults outside fully dressed, clearly posing for photos.
When I complained afterward, the Blue Lagoon support team responded with some of the most dismissive replies I have ever received:
• They ignored the core issue — that a staff member instructed me to expose my baby naked outside.
• They claimed “special exceptions” are sometimes granted, but none was offered in my case.
• They tried to brush off the contradiction by insisting the clothed adults I saw were “staff members” — which is blatantly false.
• Even after I pushed back, their second reply still failed to acknowledge the seriousness of what was done to a baby and continued to deny obvious facts.
This is not a misunderstanding. It is abusive treatment toward children followed by dishonest, dismissive customer support. Families deserve to know how this facility operates before deciding whether to visit.
翻译：我们带着宝宝（不到2岁）去了蓝湖，遵守规定，让她待在泳池边我们身边。然后，一位女工作人员拦住了我，要求我在离开更衣室前脱光宝宝的每一件衣服——这意味着她希望我的宝宝在14摄氏度的户外，在众目睽睽之下完全赤裸。
这太丢脸了，不安全，绝对不可接受。与此同时，我看到外面有好几个成年人衣着整齐，显然是在摆姿势拍照。
事后我投诉时，蓝湖客服团队给出了我收到过的最不屑一顾的回复：
• 他们忽略了核心问题——是工作人员指示我把宝宝裸体暴露在户外。
• 他们声称有时会批准“特殊例外”，但我的情况却完全没有。
• 他们试图掩盖矛盾，坚称我看到的穿着衣服的成年人是“工作人员”——这完全是谎言。
• 即使我反驳了，他们的第二次回复仍然没有承认对婴儿所做之事的严重性，并继续否认显而易见的事实。
这不是误会。这是对儿童的虐待，随后是虚伪、冷漠的客服。家长们在决定是否前往之前，应该了解这家机构的运作方式。
这太丢脸了，不安全，绝对不可接受。与此同时，我看到外面有好几个成年人衣着整齐，显然是在摆姿势拍照。
事后我投诉时，蓝湖客服团队给出了我收到过的最不屑一顾的回复：
• 他们忽略了核心问题——是工作人员指示我把宝宝裸体暴露在户外。
• 他们声称有时会批准“特殊例外”，但我的情况却完全没有。
• 他们试图掩盖矛盾，坚称我看到的穿着衣服的成年人是“工作人员”——这完全是谎言。
• 即使我反驳了，他们的第二次回复仍然没有承认对婴儿所做之事的严重性，并继续否认显而易见的事实。
这不是误会。这是对儿童的虐待，随后是虚伪、冷漠的客服。家长们在决定是否前往之前，应该了解这家机构的运作方式。
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