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“Broken Promises – Lifetime Cleaning Was a Lie”
蒂凡尼专卖店的点评
点评：I am beyond disappointed with Tiffany & Co. I purchased seven pieces of sterling silver jewelry, paying a premium price, because I was assured by the salesperson that Tiffany offers lifetime complimentary cleaning. That promise made me feel a little better about spending so much money — at least I would always have a way to maintain the pieces.
Fast forward to the first time I try to use this service, and I am told it no longer exists. No explanation, no alternative, and no effort to make it right. This was a major selling point at the time of purchase, and now Tiffany is pretending it never mattered. That feels deceptive and misleading — if not outright fraudulent.
For such a “reputable” brand, Tiffany & Co. does not stand behind what they sell or the promises their employees make. If lifetime cleaning is gone, then what is the customer supposed to do — pay ridiculous prices for jewelry and be left with nothing when Tiffany changes its policies?
If Tiffany won’t honor the service they sold me on, then they should refund my purchase or at least provide an alternative (such as free cleaning kits). But instead, they have provided no solution at all.
Customers deserve to know that Tiffany & Co. does not honor commitments made at the time of sale. Think twice before spending your money here.
Fast forward to the first time I try to use this service, and I am told it no longer exists. No explanation, no alternative, and no effort to make it right. This was a major selling point at the time of purchase, and now Tiffany is pretending it never mattered. That feels deceptive and misleading — if not outright fraudulent.
For such a “reputable” brand, Tiffany & Co. does not stand behind what they sell or the promises their employees make. If lifetime cleaning is gone, then what is the customer supposed to do — pay ridiculous prices for jewelry and be left with nothing when Tiffany changes its policies?
If Tiffany won’t honor the service they sold me on, then they should refund my purchase or at least provide an alternative (such as free cleaning kits). But instead, they have provided no solution at all.
Customers deserve to know that Tiffany & Co. does not honor commitments made at the time of sale. Think twice before spending your money here.
翻译：我对蒂芙尼 (Tiffany & Co.) 简直失望透顶。我花了高价买了七件纯银首饰，就因为销售人员向我保证蒂芙尼提供终身免费清洗服务。这个承诺让我对花了这么多钱感到好受一些——至少我总有办法保养这些首饰。
我第一次尝试使用这项服务时，被告知它已经不存在了。没有任何解释，没有任何替代方案，也没有人努力去纠正。这在购买时是一大卖点，而现在蒂芙尼却假装它从未出现过。这让人感觉充满欺骗和误导——甚至可以说是彻头彻尾的欺诈。
对于这样一个“信誉卓著”的品牌，蒂芙尼 (Tiffany & Co.) 对其销售的产品和员工做出的承诺都置若罔闻。如果终身清洗服务消失了，顾客该怎么办？是花高价买珠宝，然后在蒂芙尼改变政策时一无所获吗？
如果蒂芙尼不履行他们向我推销的服务，他们应该退款，或者至少提供替代方案（比如免费清洁套装）。但他们却根本没有提供任何解决方案。
顾客应该知道，蒂芙尼公司不履行销售时做出的承诺。在这里消费前请三思。
我第一次尝试使用这项服务时，被告知它已经不存在了。没有任何解释，没有任何替代方案，也没有人努力去纠正。这在购买时是一大卖点，而现在蒂芙尼却假装它从未出现过。这让人感觉充满欺骗和误导——甚至可以说是彻头彻尾的欺诈。
对于这样一个“信誉卓著”的品牌，蒂芙尼 (Tiffany & Co.) 对其销售的产品和员工做出的承诺都置若罔闻。如果终身清洗服务消失了，顾客该怎么办？是花高价买珠宝，然后在蒂芙尼改变政策时一无所获吗？
如果蒂芙尼不履行他们向我推销的服务，他们应该退款，或者至少提供替代方案（比如免费清洁套装）。但他们却根本没有提供任何解决方案。
顾客应该知道，蒂芙尼公司不履行销售时做出的承诺。在这里消费前请三思。
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