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Customer service and employee are liars!
蒂凡尼专卖店的点评
点评：I’m writing to express my disappointment regarding a recent experience. For my 50th birthday, my husband gave me a beautiful Tiffany heart bracelet with a charm — a gift that meant a great deal to me.
About a month ago, I visited one of your stores and spoke with a salesperson about having the charm soldered, as I was concerned it might come loose. Unfortunately, I was advised that it was not necessary. In hindsight, I regret not insisting on having it done, as the charm has now fallen off and is lost.
When I reached out to Tiffany customer service, I was told there was nothing that could be done. I must say, I am incredibly saddened and disappointed — both by the loss of a sentimental gift and by the lack of support from your team.
I hope you will take this feedback seriously and consider speaking with your employees to ensure customers receive more careful and considerate advice in the future. Knowing that one of there employee made the mistake didn’t have the decency, to offer me another charm the one. The one I had they do not make it any longer. And customer service says they can’t find any orders on my husband‘s name to wash hands.!!!!
About a month ago, I visited one of your stores and spoke with a salesperson about having the charm soldered, as I was concerned it might come loose. Unfortunately, I was advised that it was not necessary. In hindsight, I regret not insisting on having it done, as the charm has now fallen off and is lost.
When I reached out to Tiffany customer service, I was told there was nothing that could be done. I must say, I am incredibly saddened and disappointed — both by the loss of a sentimental gift and by the lack of support from your team.
I hope you will take this feedback seriously and consider speaking with your employees to ensure customers receive more careful and considerate advice in the future. Knowing that one of there employee made the mistake didn’t have the decency, to offer me another charm the one. The one I had they do not make it any longer. And customer service says they can’t find any orders on my husband‘s name to wash hands.!!!!
翻译：我写这封信是为了表达我对最近一次经历的失望。在我50岁生日那天，我丈夫送给我一条漂亮的蒂芙尼心形手链，上面有一个吊坠——这对我来说意义非凡。
大约一个月前，我去了你们的一家门店，和一位销售人员商量焊接吊坠的事，因为我担心它会松动。很遗憾，他们告诉我没有必要。事后看来，我很后悔当初没有坚持焊接，因为现在吊坠已经掉了，丢了。
当我联系蒂芙尼客服时，他们告诉我已经无能为力了。我必须说，我感到非常难过和失望——既因为失去了一件珍贵的礼物，也因为你们团队缺乏支持。
我希望你们能认真对待这条反馈，并考虑与你们的员工沟通，确保顾客将来能得到更周到的建议。明知是你们员工犯了错误，却没有礼貌地给我换一个吊坠。我之前买的那个吊坠他们已经停产了。客服说他们找不到我丈夫名下的任何洗手订单。！！！
大约一个月前，我去了你们的一家门店，和一位销售人员商量焊接吊坠的事，因为我担心它会松动。很遗憾，他们告诉我没有必要。事后看来，我很后悔当初没有坚持焊接，因为现在吊坠已经掉了，丢了。
当我联系蒂芙尼客服时，他们告诉我已经无能为力了。我必须说，我感到非常难过和失望——既因为失去了一件珍贵的礼物，也因为你们团队缺乏支持。
我希望你们能认真对待这条反馈，并考虑与你们的员工沟通，确保顾客将来能得到更周到的建议。明知是你们员工犯了错误，却没有礼貌地给我换一个吊坠。我之前买的那个吊坠他们已经停产了。客服说他们找不到我丈夫名下的任何洗手订单。！！！
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