旅行
账户
surya77
Disappointing Stay
Lomnica Palace的点评
点评：After 2 very happy stays at Palac Lomnica, we were really looking forward to our return visit, after 8 yrs. What a disaster our 3rd visit turned out to be!
The hotel is the same. Nothing has changed and it still is a lovely mansion, with beautiful grounds. BUT, unfortunately, our stay was such a disappointment and I mostly blame Booking.com ,as we have encountered this situation with them once before.
So, I would like to warn future guests who book a room at Lomnica to make sure they are getting the room they have selected and not a MUCH smaller and inferior one, which, ridiculously, is supposed to be in the same category.
We had stayed in the room I selected....exact photo shown by Booking.com, but, when we arrived, we were told that there are 3 -4 rooms in the same category and we would be staying in another one, Room 12. Be warned. This is definitely NOT a superior room. It is an attic room with 2 tiny windows and a wall comes in the middle of the space, so we are talking about 2 tiny rooms. If you sit in the armchairs, you face a cupboard, 1 - 2 meters from your face.
The bathroom is tiny.
The bed is behind a door and under a slanting ceiling. When I lay down, the ceiling was just above my head. I really felt claustophobic and kept waking up during the night. The room I had selected was very spacious with BIG windows overlooking the garden.
Needless to say, we left the next morning, our stay totally spoilt. What upset me more than anything is the receptionist and manageress insisting that both rooms are of the same standard. Do they really think their guests are so stupid?
The hotel is the same. Nothing has changed and it still is a lovely mansion, with beautiful grounds. BUT, unfortunately, our stay was such a disappointment and I mostly blame Booking.com ,as we have encountered this situation with them once before.
So, I would like to warn future guests who book a room at Lomnica to make sure they are getting the room they have selected and not a MUCH smaller and inferior one, which, ridiculously, is supposed to be in the same category.
We had stayed in the room I selected....exact photo shown by Booking.com, but, when we arrived, we were told that there are 3 -4 rooms in the same category and we would be staying in another one, Room 12. Be warned. This is definitely NOT a superior room. It is an attic room with 2 tiny windows and a wall comes in the middle of the space, so we are talking about 2 tiny rooms. If you sit in the armchairs, you face a cupboard, 1 - 2 meters from your face.
The bathroom is tiny.
The bed is behind a door and under a slanting ceiling. When I lay down, the ceiling was just above my head. I really felt claustophobic and kept waking up during the night. The room I had selected was very spacious with BIG windows overlooking the garden.
Needless to say, we left the next morning, our stay totally spoilt. What upset me more than anything is the receptionist and manageress insisting that both rooms are of the same standard. Do they really think their guests are so stupid?
翻译：在 Palac Lomnica 酒店度过了两次非常愉快的住宿后，我们非常期待 8 年后再次入住。第三次入住竟然是一场灾难！
酒店还是原来的样子。什么都没有改变，它仍然是一座可爱的豪宅，拥有美丽的庭院。但不幸的是，我们的住宿非常令人失望，我主要责怪 Booking.com，因为我们之前遇到过这种情况。
因此，我想提醒未来在 Lomnica 预订房间的客人，确保他们住的是他们选择的房间，而不是小得多、质量差得多的房间，荒谬的是，这些房间应该属于同一类别。
我们住在我选择的房间......与 Booking.com 上显示的照片完全一样，但是，当我们到达时，我们被告知同一类别有 3-4 间客房，我们将住在另一间客房，即 12 号房间。请注意。这绝对不是高级客房。这是一间阁楼房间，有 2 扇小窗户，中间有一堵墙，所以我们说的是 2 间小房间。如果你坐在扶手椅上，你面对的是一个橱柜，距离你的脸只有 1-2 米。
浴室很小。
床在门后面，在倾斜的天花板下。当我躺下时，天花板就在我的头顶上。我真的感到幽闭恐惧，晚上一直醒来。我选择的房间非常宽敞，有大窗户可以俯瞰花园。
不用说，我们第二天早上就离开了，我们的住宿完全被破坏了。最让我难过的是接待员和女经理坚持说两个房间的标准都一样。他们真的认为他们的客人这么蠢吗？
酒店还是原来的样子。什么都没有改变，它仍然是一座可爱的豪宅，拥有美丽的庭院。但不幸的是，我们的住宿非常令人失望，我主要责怪 Booking.com，因为我们之前遇到过这种情况。
因此，我想提醒未来在 Lomnica 预订房间的客人，确保他们住的是他们选择的房间，而不是小得多、质量差得多的房间，荒谬的是，这些房间应该属于同一类别。
我们住在我选择的房间......与 Booking.com 上显示的照片完全一样，但是，当我们到达时，我们被告知同一类别有 3-4 间客房，我们将住在另一间客房，即 12 号房间。请注意。这绝对不是高级客房。这是一间阁楼房间，有 2 扇小窗户，中间有一堵墙，所以我们说的是 2 间小房间。如果你坐在扶手椅上，你面对的是一个橱柜，距离你的脸只有 1-2 米。
浴室很小。
床在门后面，在倾斜的天花板下。当我躺下时，天花板就在我的头顶上。我真的感到幽闭恐惧，晚上一直醒来。我选择的房间非常宽敞，有大窗户可以俯瞰花园。
不用说，我们第二天早上就离开了，我们的住宿完全被破坏了。最让我难过的是接待员和女经理坚持说两个房间的标准都一样。他们真的认为他们的客人这么蠢吗？
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