点评:We started planning our trip a few months ago, and this place was on our list. We finally arrived this past Saturday, and Sunday we made reservations online to tour here. LITTLE DID WE KNOW - this is NOT what you should do if you are senior citizens. Normally you can get a better price when you book online however, in this case, the people that run this tour chose NOT to let you know when you ARE online that there is a senior discount available. We only found out when we arrived to check in. We saw it on the board and asked for an adjustment since we are 76 and 77. because the office couldn’t handle checking people in for the tour very quickly, we decided we would handle it after the tour because we were already holding people up, even though we had arrived early.
After the tour we came back and the gentleman told us that the manager turned down our request saying NO REFUNDS. Well, we weren’t asking for a refund per se, we were asking for an adjustment. This is only fair since nothing was on the website informing us that we could have half-price senior citizen tickets if we only bought in person. What a ROTTEN ending to a good trip!!!
DO NOT BUY TICKETS ONLINE IF YOU ARE ELDERLY. THEY WILL GYP YOU!!! WHAT AN AWFUL BUSINESS PRACTICE!!
翻译:我们几个月前就开始计划行程了,这个地方也在我们的清单上。上周六我们终于到了,周日我们在网上预订了行程。但我们当时完全不知道——如果你是老年人,这可不是你应该做的。通常情况下,在线预订可以获得更优惠的价格,但这次,当你在线预订时,旅行社却选择不告诉你有老年人折扣。我们到那里办理入住手续时才知道。我们在告示牌上看到了折扣信息,并要求调整,因为我们分别是76岁和77岁。由于办公室无法快速办理入住手续,我们决定等到参观结束后再办理,因为我们已经耽误了其他人的时间,尽管我们到得比较早。
参观结束后我们回来,那位先生告诉我们,经理拒绝了我们的请求,并表示不退款。其实,我们并不是要求退款,而是要求调整。这很公平,因为网站上根本没有任何信息告诉我们,如果现场购票,老年人票可以半价。美好的旅程就这样落得个烂尾!
如果你是老年人,千万不要在网上买票。他们会骗你的!这真是糟糕的商业行为!