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Evan K
They’ll cancel the trip and still try to keep your payment
Jersey Shore Whale Watch的点评
点评：Captain Bill McKim of the Jersey Girl is the most unprofessional, uncommunicative business owner I have ever had the displeasure of dealing with.
I had originally signed up for a twelve-hour offshore whale-watching trip, which was cancelled by Captain McKim due to bad weather. Understandable, no issue. I could not make the rescheduled date due to work and reached out to Bill to request a refund.
Over the course of the last two weeks Captain McKim has ignored multiple emails from me and calls from me and has resisted every attempt I’ve made to resolve this amicably. This is par for the course with him, as friends of mine have experienced the same issue when trying to rebook or pursue refunds, and his TripAdvisor reviews are full of people who he also attempted to cheat out of a refund. I have had to report him to the NJ Division of Consumer Affairs and the Better Business Bureau just to force a reply, at which point he falsely claimed I did not give enough notice for my cancellation and that he had already issued the refund. As of posting this, my bank confirms I have not been refunded.
I am a repeat customer who has been on multiple offshore and inshore trips aboard the Jersey Girl, but they have lost my business for good with this nonsense. I sincerely recommend that new and returning customers consider how difficult this captain will make life for you if you need to cancel or reschedule, even if he is the one to cancel the trip in the first place. This business’s customer service is appalling and there are better options for whale-watching in Belmar than Jersey Girl.
I had originally signed up for a twelve-hour offshore whale-watching trip, which was cancelled by Captain McKim due to bad weather. Understandable, no issue. I could not make the rescheduled date due to work and reached out to Bill to request a refund.
Over the course of the last two weeks Captain McKim has ignored multiple emails from me and calls from me and has resisted every attempt I’ve made to resolve this amicably. This is par for the course with him, as friends of mine have experienced the same issue when trying to rebook or pursue refunds, and his TripAdvisor reviews are full of people who he also attempted to cheat out of a refund. I have had to report him to the NJ Division of Consumer Affairs and the Better Business Bureau just to force a reply, at which point he falsely claimed I did not give enough notice for my cancellation and that he had already issued the refund. As of posting this, my bank confirms I have not been refunded.
I am a repeat customer who has been on multiple offshore and inshore trips aboard the Jersey Girl, but they have lost my business for good with this nonsense. I sincerely recommend that new and returning customers consider how difficult this captain will make life for you if you need to cancel or reschedule, even if he is the one to cancel the trip in the first place. This business’s customer service is appalling and there are better options for whale-watching in Belmar than Jersey Girl.
翻译：“Jersey Girl”号的船长比尔·麦金是我见过最不专业、最缺乏沟通的商家负责人。
我原本预订了一次时长为12小时的近海观鲸之旅，但因天气恶劣，麦金船长取消了行程。这可以理解，我也没说什么。由于工作原因，我无法参加重新安排的日期，于是联系比尔要求退款。在过去两周里，麦金姆船长对我的多封邮件和电话置之不理，还拒绝了我为友好解决此事所做的所有努力。这种情况对他来说早已是常态——我的朋友们在试图重新预订或申请退款时也遇到了同样的问题。而在他的TripAdvisor评论区里，也有大量顾客抱怨他试图克扣他们的退款。为了促使他回复，我不得不向新泽西州消费者事务局以及商业信誉局投诉。结果他竟然谎称我没有提前足够时间通知取消订单，还声称已经给我退款了。但截至发帖之时，我的银行确认我并未收到任何退款。
我曾是多次乘坐“Jersey Girl”号船进行近海及远海旅行的常客，但就因为这种荒谬的行为，他们彻底失去了我这个客户。我真心建议新老顾客们仔细考虑一下：即便最终是船长亲自取消了行程，但日后若您需要取消或重新安排行程，这位船长会给您带来多大的麻烦。这家公司的客户服务差到极点，在贝尔马尔地区，其实还有比Jersey Girl更好的观鲸选择。
我原本预订了一次时长为12小时的近海观鲸之旅，但因天气恶劣，麦金船长取消了行程。这可以理解，我也没说什么。由于工作原因，我无法参加重新安排的日期，于是联系比尔要求退款。在过去两周里，麦金姆船长对我的多封邮件和电话置之不理，还拒绝了我为友好解决此事所做的所有努力。这种情况对他来说早已是常态——我的朋友们在试图重新预订或申请退款时也遇到了同样的问题。而在他的TripAdvisor评论区里，也有大量顾客抱怨他试图克扣他们的退款。为了促使他回复，我不得不向新泽西州消费者事务局以及商业信誉局投诉。结果他竟然谎称我没有提前足够时间通知取消订单，还声称已经给我退款了。但截至发帖之时，我的银行确认我并未收到任何退款。
我曾是多次乘坐“Jersey Girl”号船进行近海及远海旅行的常客，但就因为这种荒谬的行为，他们彻底失去了我这个客户。我真心建议新老顾客们仔细考虑一下：即便最终是船长亲自取消了行程，但日后若您需要取消或重新安排行程，这位船长会给您带来多大的麻烦。这家公司的客户服务差到极点，在贝尔马尔地区，其实还有比Jersey Girl更好的观鲸选择。
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