旅行
账户
Deborah A
Good Day Out
海克利尔城堡的点评
点评：Visited Highclere Castle last week with my husband. We had a guided tour of the ground floor of the castle where the guide talked about both the history of the castle and how they filmed Downton Abbey at the property. The guide Sally was very knowledgeable and she took time to answer anybody’s questions. As well as the information provided by the guide there were also outfits from Downton and information about them in each room. You could wander around the room and look at these whilst the guide was talking. Once upstairs it was a self tour of the bedrooms. The guide waited at the top of the stairs for us and took us back down to finish the ground floor tour.
The tour was accessible on the ground floor for those with reduced mobility. There was a couple of chairs in each room you could sit on if you needed to sit down. For those unable to use the stairs to visit the bedrooms I believe photographs are available instead. If anybody is in a wheelchair it maybe difficult to get around as the paths are gravel.
Following the tour you could visit the Egyptian collection in the basement. The 5th Earl was the person who discovered the tomb of Tutankrmum with Howard Carter in the 1920’s.
There were 60 people on the tour but the group is split into three groups of 20 and each tour starts in different areas. However after about 1.5hrs of touring the house you all end up in the Egyptian rooms. If you are interested in reading everything in this exhibition just wait in the first room as it soon empties. We found many people just walked through as they were not intrested in the exhibition.
After visiting the Egyptian exhibition we were provided with a lovely afternoon tea. 4 big finger sandwiches, small cup of homemade soup and a quiche. This was followed by 3 mini cakes and a scone plus either tea or coffee. Louis the Catering Manager came out into the garden where most people where eating as it was a sunny day. He mixed with everyone and had a chat with everyone. This was nice of him.
Following this we went to the small gift shop to pick up our free book which ihas been written by the current Lady about the 5th Lady Cameron’s life.
We then went for a walk down to the Monks and Secret garden. These were both beautiful and very well cared for. We sat in a seat in the sun for 30mins in the monks garden and only saw two thee people. Many people left straight after their afternoon tea.
We arrived at the main door at 10:15 and left at 15:00. It advises to be at the main door at 10:20, please ensure you are there at that time as the Estate Manager comes out to great you and give you a little background information.
Feedback :-
We paid £140 for my adult ticket and £85 for my carers ticket. We felt this was a little steep but ultimately you are paying towards the upkeep of the castle.
It would be beneficial to be given a map of the grounds on admission as I didn’t know where the disabled toilet was. These are seperate to the toilets behind the gift shop. The disabled toilets are behind the Coach House. There needs to be a sign on the door of the toilets behind the gift shop indicating where to find the disabled toilet, if a map is not to be given out. I did download a map from your website and my battery run out couldn’t access it.
The afternoon tea was nice and well presented. However, I think we should have received a little menu card with it as to what was on the plate. Especially as some people maybe allergic to the ingredients. I had to ask what two of the puddings were as I didn’t recognise them. I feel there should also be an availability to access a drink of water as not everybody drinks hot drinks. I discussed my feedback with Louis on the day who advised you can make the catering team aware of any dietary requirements when booking.
The tour was accessible on the ground floor for those with reduced mobility. There was a couple of chairs in each room you could sit on if you needed to sit down. For those unable to use the stairs to visit the bedrooms I believe photographs are available instead. If anybody is in a wheelchair it maybe difficult to get around as the paths are gravel.
Following the tour you could visit the Egyptian collection in the basement. The 5th Earl was the person who discovered the tomb of Tutankrmum with Howard Carter in the 1920’s.
There were 60 people on the tour but the group is split into three groups of 20 and each tour starts in different areas. However after about 1.5hrs of touring the house you all end up in the Egyptian rooms. If you are interested in reading everything in this exhibition just wait in the first room as it soon empties. We found many people just walked through as they were not intrested in the exhibition.
After visiting the Egyptian exhibition we were provided with a lovely afternoon tea. 4 big finger sandwiches, small cup of homemade soup and a quiche. This was followed by 3 mini cakes and a scone plus either tea or coffee. Louis the Catering Manager came out into the garden where most people where eating as it was a sunny day. He mixed with everyone and had a chat with everyone. This was nice of him.
Following this we went to the small gift shop to pick up our free book which ihas been written by the current Lady about the 5th Lady Cameron’s life.
We then went for a walk down to the Monks and Secret garden. These were both beautiful and very well cared for. We sat in a seat in the sun for 30mins in the monks garden and only saw two thee people. Many people left straight after their afternoon tea.
We arrived at the main door at 10:15 and left at 15:00. It advises to be at the main door at 10:20, please ensure you are there at that time as the Estate Manager comes out to great you and give you a little background information.
Feedback :-
We paid £140 for my adult ticket and £85 for my carers ticket. We felt this was a little steep but ultimately you are paying towards the upkeep of the castle.
It would be beneficial to be given a map of the grounds on admission as I didn’t know where the disabled toilet was. These are seperate to the toilets behind the gift shop. The disabled toilets are behind the Coach House. There needs to be a sign on the door of the toilets behind the gift shop indicating where to find the disabled toilet, if a map is not to be given out. I did download a map from your website and my battery run out couldn’t access it.
The afternoon tea was nice and well presented. However, I think we should have received a little menu card with it as to what was on the plate. Especially as some people maybe allergic to the ingredients. I had to ask what two of the puddings were as I didn’t recognise them. I feel there should also be an availability to access a drink of water as not everybody drinks hot drinks. I discussed my feedback with Louis on the day who advised you can make the catering team aware of any dietary requirements when booking.
翻译：上周我和丈夫一起参观了海克利尔城堡。我们参加了城堡底层的导览，导游讲解了城堡的历史以及《唐顿庄园》的拍摄过程。导游 Sally 知识渊博，她会花时间回答每个人的问题。除了导游提供的信息外，每个房间都有《唐顿庄园》中的服装和相关信息。导游讲解时，您可以漫步房间并查看这些服装。上楼后，我们可以自行参观卧室。导游在楼梯顶部等我们，然后带我们下楼完成底层的游览。
行动不便的人可以在底层参观。每个房间都有几把椅子，如果您需要坐下，可以坐在上面。对于那些无法使用楼梯参观卧室的人，我相信可以提供照片。如果有人坐在轮椅上，可能很难走动，因为路径都是碎石。
游览结束后，您可以参观地下室的埃及藏品。第五代伯爵是 20 世纪 20 年代与霍华德·卡特一起发现图坦卡蒙墓的人。
这次旅行有 60 人，但分成三组，每组 20 人，每组从不同的区域开始。然而，在参观了房子大约 1.5 小时后，你们都来到了埃及房间。如果你有兴趣阅读这个展览的所有内容，请在第一个房间等待，因为那里很快就会空无一人。我们发现很多人只是走过，因为他们对展览不感兴趣。
参观完埃及展览后，我们享用了美味的下午茶。4 个大手指三明治、一小杯自制汤和一份乳蛋饼。接下来是 3 个迷你蛋糕和一份烤饼，外加茶或咖啡。餐饮经理路易斯来到花园里，因为天气晴朗，大多数人都在那儿吃饭。他和每个人都打成一片，和每个人都聊天。他真是太好了。
随后，我们去了一家小礼品店，领取了一本免费书籍，这本书是由现任夫人撰写的，讲述了第五任卡梅伦夫人的生活。
然后，我们步行去了僧侣花园和秘密花园。这两个花园都很漂亮，而且维护得很好。我们在僧侣花园的阳光下坐了 30 分钟，只看到了两个人。很多人喝完下午茶就离开了。
我们 10:15 到达大门，15:00 离开。建议 10:20 到达大门，请确保您当时在那里，因为庄园经理会出来迎接您并提供一些背景信息。
反馈：-
我们支付了 140 英镑的成人票和 85 英镑的护理人员票。我们觉得这有点贵，但最终您要支付城堡的维护费用。
入场时如果能提供一张场地地图会很有帮助，因为我不知道残疾人厕所在哪里。这些厕所与礼品店后面的厕所是分开的。残疾人厕所在马车房后面。如果不提供地图，礼品店后面的厕所门上应该有一个标志，指示残疾人厕所的位置。我确实从您的网站下载了一张地图，但我的电池没电了，无法访问它。
下午茶很不错，摆盘精美。但是，我认为我们应该收到一张小菜单卡，上面写着盘子里有什么。特别是因为有些人可能对这些成分过敏。我不得不问两种布丁是什么，因为我不认识它们。我觉得还应该提供一杯水，因为不是每个人都喝热饮。我当天与路易斯讨论了我的反馈，他建议你可以在预订时让餐饮团队了解任何饮食要求。
行动不便的人可以在底层参观。每个房间都有几把椅子，如果您需要坐下，可以坐在上面。对于那些无法使用楼梯参观卧室的人，我相信可以提供照片。如果有人坐在轮椅上，可能很难走动，因为路径都是碎石。
游览结束后，您可以参观地下室的埃及藏品。第五代伯爵是 20 世纪 20 年代与霍华德·卡特一起发现图坦卡蒙墓的人。
这次旅行有 60 人，但分成三组，每组 20 人，每组从不同的区域开始。然而，在参观了房子大约 1.5 小时后，你们都来到了埃及房间。如果你有兴趣阅读这个展览的所有内容，请在第一个房间等待，因为那里很快就会空无一人。我们发现很多人只是走过，因为他们对展览不感兴趣。
参观完埃及展览后，我们享用了美味的下午茶。4 个大手指三明治、一小杯自制汤和一份乳蛋饼。接下来是 3 个迷你蛋糕和一份烤饼，外加茶或咖啡。餐饮经理路易斯来到花园里，因为天气晴朗，大多数人都在那儿吃饭。他和每个人都打成一片，和每个人都聊天。他真是太好了。
随后，我们去了一家小礼品店，领取了一本免费书籍，这本书是由现任夫人撰写的，讲述了第五任卡梅伦夫人的生活。
然后，我们步行去了僧侣花园和秘密花园。这两个花园都很漂亮，而且维护得很好。我们在僧侣花园的阳光下坐了 30 分钟，只看到了两个人。很多人喝完下午茶就离开了。
我们 10:15 到达大门，15:00 离开。建议 10:20 到达大门，请确保您当时在那里，因为庄园经理会出来迎接您并提供一些背景信息。
反馈：-
我们支付了 140 英镑的成人票和 85 英镑的护理人员票。我们觉得这有点贵，但最终您要支付城堡的维护费用。
入场时如果能提供一张场地地图会很有帮助，因为我不知道残疾人厕所在哪里。这些厕所与礼品店后面的厕所是分开的。残疾人厕所在马车房后面。如果不提供地图，礼品店后面的厕所门上应该有一个标志，指示残疾人厕所的位置。我确实从您的网站下载了一张地图，但我的电池没电了，无法访问它。
下午茶很不错，摆盘精美。但是，我认为我们应该收到一张小菜单卡，上面写着盘子里有什么。特别是因为有些人可能对这些成分过敏。我不得不问两种布丁是什么，因为我不认识它们。我觉得还应该提供一杯水，因为不是每个人都喝热饮。我当天与路易斯讨论了我的反馈，他建议你可以在预订时让餐饮团队了解任何饮食要求。
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