点评:We had my daughter’s party here and the party itself was amazing but the customer service I have received afterwards is disgusting. I got overcharged for extra adults and only noticed when I got back in the car and had a minute to properly go through the bill, rang up straight away and left a voicemail and also popped it in an email. For them to not even look into it and just say “I should have checked before I left.” Which in insight yes I wish I did but I trusted that they would get it right. I was busy putting cake into the party bags and saying bye to people I just automatically paid it in the moment. If I knew what I know now I would have definitely made sure I’d of checked because their level of customer service is shocking. We spent £599 and some of that was an overcharge! Disgusting and would recommend people to check everything before they pay because as soon as you leave and had your money, they don’t want to know!!
翻译:我们在这里为我女儿举办了派对,派对本身很棒,但之后我收到的客户服务却令人作呕。我被多收了额外的成人费用,直到我回到车上,花了一分钟仔细查看账单后才注意到,我立即打电话,留了语音留言,还发了一封电子邮件。他们甚至没有查看一下,只是说“我应该在离开前检查一下”。是的,我希望我这样做,但我相信他们会处理好。我正忙着把蛋糕放进派对袋,和人们告别,所以我当时就下意识地付了钱。如果我知道现在的情况,我一定会确保我检查一下,因为他们的客户服务水平令人震惊。我们花了 599 英镑,其中一部分是多收的!真恶心,我建议大家在付款前检查所有内容,因为一旦你离开并拿到钱,他们就不想知道了!!