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carey d
Beyond horrible!! Buyer beware
Blue Holler Offroad Park的点评
点评：This review is for Blue Holler Offroad Rentals, which rents at the park. I’m leaving this review here because the Rentals place asked for a review at this link.
My family and I arrived on time for a $500 all-day prepaid rental SxS. The man who runs the rental business was not at the park. The park employee called him for us, and then gave me her phone to speak with him directly. He did not apologize and said he completely forgot about our rental. He didn’t have a fully operational rental vehicle for us because the vehicle he intended for us to use had recently been totaled. He said he has been working on it the day before, but there was still more work to do.
He said if we wanted to wait an hour, if he could get the parts needed to repair it, he could come to the park and try to get it repaired for us. We had driven nearly an hour already and didn’t want to wait for over an hour with the hope that he might be able to fix a totaled vehicle… nor would we feel safe in a recently repaired vehicle with extensive damage!
After reading other reviews, I think we dodged a bullet as other reviewers have said this man holds them financially responsible for the already-damaged, poorly maintained vehicles.
On top of all this, the owner was extremely aggressive and rude to me on the phone— raising his voice and even cussing at me. I did not raise my voice to him or speak in a harsh way at all. I’ve never had any other business treat me, their customer, this poorly! He said he could issue a refund, once he had the money available in the bank again! He didn’t know when that would be or how soon I might get my $500 back so I filed a dispute with my credit card’s bank. If I hadn’t done this, who knows if I would ever get my money back.
As other reviewers have said, buyer beware!! An accident waiting to happen… you and/or your wallet will end up hurt!
My family and I arrived on time for a $500 all-day prepaid rental SxS. The man who runs the rental business was not at the park. The park employee called him for us, and then gave me her phone to speak with him directly. He did not apologize and said he completely forgot about our rental. He didn’t have a fully operational rental vehicle for us because the vehicle he intended for us to use had recently been totaled. He said he has been working on it the day before, but there was still more work to do.
He said if we wanted to wait an hour, if he could get the parts needed to repair it, he could come to the park and try to get it repaired for us. We had driven nearly an hour already and didn’t want to wait for over an hour with the hope that he might be able to fix a totaled vehicle… nor would we feel safe in a recently repaired vehicle with extensive damage!
After reading other reviews, I think we dodged a bullet as other reviewers have said this man holds them financially responsible for the already-damaged, poorly maintained vehicles.
On top of all this, the owner was extremely aggressive and rude to me on the phone— raising his voice and even cussing at me. I did not raise my voice to him or speak in a harsh way at all. I’ve never had any other business treat me, their customer, this poorly! He said he could issue a refund, once he had the money available in the bank again! He didn’t know when that would be or how soon I might get my $500 back so I filed a dispute with my credit card’s bank. If I hadn’t done this, who knows if I would ever get my money back.
As other reviewers have said, buyer beware!! An accident waiting to happen… you and/or your wallet will end up hurt!
翻译：这篇评论是写给在公园里租车的Blue Holler越野车租赁公司的。我之所以在这里写这篇评论，是因为租赁公司通过这个链接征求了我的评论。
我和我的家人准时到达，准备以500美元的预付费方式租用SxS越野车一整天。负责租赁业务的人当时不在公园。公园员工帮我们给他打了电话，然后把她的电话给了我，让我直接和他通话。他没有道歉，还说他完全忘记了我们的租车。他没有一辆可以正常使用的租赁车辆给我们，因为他打算给我们用的那辆车最近报废了。他说他前一天就一直在修，但还有更多工作要做。
他说如果我们愿意等一个小时，如果他能拿到修理所需的零件，他可以来公园帮我们修好。我们已经开了将近一个小时的车，不想等上一个多小时，指望他能修好一辆报废的车……更不想坐在一辆刚修好、损坏严重的车里！
看了其他评论后，我觉得我们躲过了一劫，因为其他评论者说，这家伙要他们为这些已经损坏、保养不善的车辆承担经济责任。
除此之外，车主在电话里对我极其粗鲁无礼——他大声嚷嚷，甚至还骂我。我根本没有对他大声嚷嚷，也没有用任何粗鲁的语气说话。我从来没有遇到过其他公司对我——他们的顾客——如此恶劣！他说只要银行账户里有钱，他就可以退款！但他不知道什么时候能退款，也不知道我多久才能拿回我的500美元，所以我向我的信用卡银行提出了争议。如果我不这样做，谁知道我还能不能拿回我的钱呢。
正如其他评论者所说，买家要小心！！一场意外即将发生……你和/或你的钱包最终会受到伤害！
我和我的家人准时到达，准备以500美元的预付费方式租用SxS越野车一整天。负责租赁业务的人当时不在公园。公园员工帮我们给他打了电话，然后把她的电话给了我，让我直接和他通话。他没有道歉，还说他完全忘记了我们的租车。他没有一辆可以正常使用的租赁车辆给我们，因为他打算给我们用的那辆车最近报废了。他说他前一天就一直在修，但还有更多工作要做。
他说如果我们愿意等一个小时，如果他能拿到修理所需的零件，他可以来公园帮我们修好。我们已经开了将近一个小时的车，不想等上一个多小时，指望他能修好一辆报废的车……更不想坐在一辆刚修好、损坏严重的车里！
看了其他评论后，我觉得我们躲过了一劫，因为其他评论者说，这家伙要他们为这些已经损坏、保养不善的车辆承担经济责任。
除此之外，车主在电话里对我极其粗鲁无礼——他大声嚷嚷，甚至还骂我。我根本没有对他大声嚷嚷，也没有用任何粗鲁的语气说话。我从来没有遇到过其他公司对我——他们的顾客——如此恶劣！他说只要银行账户里有钱，他就可以退款！但他不知道什么时候能退款，也不知道我多久才能拿回我的500美元，所以我向我的信用卡银行提出了争议。如果我不这样做，谁知道我还能不能拿回我的钱呢。
正如其他评论者所说，买家要小心！！一场意外即将发生……你和/或你的钱包最终会受到伤害！
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