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Pearl Bay的点评
点评：We visited Pearl Bay on the 10th of August as a group of 15 people. Our tickets had been purchased in advance. However, upon arrival, we realized that the tickets had been left behind.
We approached the supervisor and explained the situation, but the lady supervisor was unwilling to listen. She repeatedly stated that we would not be allowed entry and instructed us to go home and bring the tickets if we wished to enter the premises. We requested that she escalate the matter if she was not in a position to make a decision, but she refused, saying she could neither escalate the issue nor provide the manager’s contact number.
After several requests, we managed to get the manager on the line, though he was not on duty at the time. I explained the situation and asked him to verify our ticket purchases from the back end and make an exception. He insisted that he needed to see the original tickets before allowing entry.
Fortunately, since we were from Colombo, we were able to return home, retrieve the tickets, and return to the park. After a long discussion, we were finally allowed in, but the incident had already spoiled the mood and the day. If we had been from outside Colombo, it would have been impossible to return the same day. It is a shame for such a lovely place.
The management clearly needs proper training in handling customer inconveniences. The most disappointing part was that they never allowed us to fully explain our situation, repeatedly speaking over us. At one point, they even stated, “We are David Peiris,” as though the brand name alone justified their actions. Such an approach will only diminish the brand’s value over time.
Once we entered, the park itself offered a pleasant atmosphere, friendly staff, great service, fantastic food, and excellent facilities. Unfortunately, these positives are overshadowed by poor management practices, which risk spoiling an otherwise wonderful experience.
We approached the supervisor and explained the situation, but the lady supervisor was unwilling to listen. She repeatedly stated that we would not be allowed entry and instructed us to go home and bring the tickets if we wished to enter the premises. We requested that she escalate the matter if she was not in a position to make a decision, but she refused, saying she could neither escalate the issue nor provide the manager’s contact number.
After several requests, we managed to get the manager on the line, though he was not on duty at the time. I explained the situation and asked him to verify our ticket purchases from the back end and make an exception. He insisted that he needed to see the original tickets before allowing entry.
Fortunately, since we were from Colombo, we were able to return home, retrieve the tickets, and return to the park. After a long discussion, we were finally allowed in, but the incident had already spoiled the mood and the day. If we had been from outside Colombo, it would have been impossible to return the same day. It is a shame for such a lovely place.
The management clearly needs proper training in handling customer inconveniences. The most disappointing part was that they never allowed us to fully explain our situation, repeatedly speaking over us. At one point, they even stated, “We are David Peiris,” as though the brand name alone justified their actions. Such an approach will only diminish the brand’s value over time.
Once we entered, the park itself offered a pleasant atmosphere, friendly staff, great service, fantastic food, and excellent facilities. Unfortunately, these positives are overshadowed by poor management practices, which risk spoiling an otherwise wonderful experience.
翻译：8月10日，我们一行15人参观了珍珠湾。门票是提前买好的。然而，到达后才发现门票被遗忘了。
我们找到主管解释了情况，但这位女主管根本不听。她反复强调我们不准入园，并指示我们回家后再带上门票才能入园。我们请求她，如果她无法做出决定，可以上报此事，但她拒绝了，说她既不能上报，也不能提供经理的联系方式。
经过多次请求，我们终于联系上了经理，尽管当时他不在值班。我解释了情况，并请他从后台验证我们的购票情况，破例允许入园。他坚持说，他需要查看门票原件才能允许入园。
幸运的是，由于我们来自科伦坡，所以我们得以回家取回门票，然后返回公园。经过长时间的讨论，我们终于获准入园，但这件事已经毁了我们的心情和一天的行程。如果我们不是科伦坡人，当天根本就不可能再来。对于如此美好的地方来说，这真是太可惜了。
管理层显然需要接受适当的培训，以更好地处理顾客的不便。最令人失望的是，他们从不让我们充分解释我们的情况，反复打断我们说话。有一次，他们甚至说“我们是大卫·佩里斯”，仿佛光是这个品牌的名字就能证明他们的行为是正当的。这种做法只会随着时间的推移贬低品牌的价值。
我们一进园，就感受到了公园本身的愉悦氛围、友好的员工、优质的服务、美味的食物和一流的设施。可惜的是，这些优点被糟糕的管理所掩盖，这可能会破坏原本美好的体验。
我们找到主管解释了情况，但这位女主管根本不听。她反复强调我们不准入园，并指示我们回家后再带上门票才能入园。我们请求她，如果她无法做出决定，可以上报此事，但她拒绝了，说她既不能上报，也不能提供经理的联系方式。
经过多次请求，我们终于联系上了经理，尽管当时他不在值班。我解释了情况，并请他从后台验证我们的购票情况，破例允许入园。他坚持说，他需要查看门票原件才能允许入园。
幸运的是，由于我们来自科伦坡，所以我们得以回家取回门票，然后返回公园。经过长时间的讨论，我们终于获准入园，但这件事已经毁了我们的心情和一天的行程。如果我们不是科伦坡人，当天根本就不可能再来。对于如此美好的地方来说，这真是太可惜了。
管理层显然需要接受适当的培训，以更好地处理顾客的不便。最令人失望的是，他们从不让我们充分解释我们的情况，反复打断我们说话。有一次，他们甚至说“我们是大卫·佩里斯”，仿佛光是这个品牌的名字就能证明他们的行为是正当的。这种做法只会随着时间的推移贬低品牌的价值。
我们一进园，就感受到了公园本身的愉悦氛围、友好的员工、优质的服务、美味的食物和一流的设施。可惜的是，这些优点被糟糕的管理所掩盖，这可能会破坏原本美好的体验。
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