旅行
账户
Lucie w
"Rules, rules, rules!"
Broom House Farm Forest Adventure的点评
点评：I have visited Broom House Farm with my children a number of times and we have always had a fabulous time, however today something was different.
We were greeted at check in by a lovely young gentleman who explained about Health and Safety, picnics and the trails that were available. What an absolute credit to Broom House Farm this young man is! His customer service was EXCEPTIONAL! Well done :)
We then proceeded down to the forest adventure, where our happy mood changed. A female member of staff "greeted us" and was shouting at everyone entering to come back to listen to her. After waiting several minutes so she didn't have to repeat herself she gave us what can only be described as a lecture about the forest "rules". First of all we were all asked if we had been given Health and Safety leaflets, we had to visually show her these as adults we were clearly not to be trusted just by answering her question. We were told that all children under 16 have to be supervised (rightly so) and how parents had been breaking this rule all summer. The main "rule" that she emphasised was that no food could be eaten in the forest - fair enough who wants to see litter in that beautiful setting. However, her manor was very aggressive, unfriendly and unwelcoming. She stated, and I quote, that "You will have seen the bad tripadvisor reviews, some people think it is their God given right to eat food where they want to, well I'm telling you it isn't. Anyone caught eating food will be told to leave, it's that simple". To be honest the picnic rule has never bothered me that much, could they be more accommodating? Absolutely! However it is their business, their choice in my opinion. We have always adhered to this "rule" without being threatened the second we stepped foot in the forest!!! She then went on to tell us that her young staff had been made to cry over the picnic rule this summer and told us all that she will not tolerate the young girls being abused! Fancy being a paying customer who has come out for a fun family day out and upon arrival immediately being warned not to abuse her staff. I've worked in
hospitality myself and it can be tough, however please do not threaten your paying customers when they have not done anything wrong!!! Perhaps this lady would benefit from some training from the young gentleman who greeted us at the hut on arrival!
We were greeted at check in by a lovely young gentleman who explained about Health and Safety, picnics and the trails that were available. What an absolute credit to Broom House Farm this young man is! His customer service was EXCEPTIONAL! Well done :)
We then proceeded down to the forest adventure, where our happy mood changed. A female member of staff "greeted us" and was shouting at everyone entering to come back to listen to her. After waiting several minutes so she didn't have to repeat herself she gave us what can only be described as a lecture about the forest "rules". First of all we were all asked if we had been given Health and Safety leaflets, we had to visually show her these as adults we were clearly not to be trusted just by answering her question. We were told that all children under 16 have to be supervised (rightly so) and how parents had been breaking this rule all summer. The main "rule" that she emphasised was that no food could be eaten in the forest - fair enough who wants to see litter in that beautiful setting. However, her manor was very aggressive, unfriendly and unwelcoming. She stated, and I quote, that "You will have seen the bad tripadvisor reviews, some people think it is their God given right to eat food where they want to, well I'm telling you it isn't. Anyone caught eating food will be told to leave, it's that simple". To be honest the picnic rule has never bothered me that much, could they be more accommodating? Absolutely! However it is their business, their choice in my opinion. We have always adhered to this "rule" without being threatened the second we stepped foot in the forest!!! She then went on to tell us that her young staff had been made to cry over the picnic rule this summer and told us all that she will not tolerate the young girls being abused! Fancy being a paying customer who has come out for a fun family day out and upon arrival immediately being warned not to abuse her staff. I've worked in
hospitality myself and it can be tough, however please do not threaten your paying customers when they have not done anything wrong!!! Perhaps this lady would benefit from some training from the young gentleman who greeted us at the hut on arrival!
翻译：我和孩子们多次参观过布鲁姆屋农场，我们总是度过了一段美好的时光，但是今天有些不同。
我们在登记入住时受到了一位可爱的年轻绅士的欢迎，他向我们解释了健康和安全、野餐和可用的小径。这个年轻人对布鲁姆屋农场来说是多么大的功劳啊！他的客户服务非常出色！做得好 ：）
然后我们继续前往森林探险，在那里我们愉快的心情发生了变化。一名女工作人员“向我们打招呼”，并对所有进入的人大喊，让他们回来听她讲话。等了几分钟后，为了不必重复，她给我们做了一场只能被描述为关于森林“规则”的讲座。首先，我们都被问到是否收到了健康和安全传单，我们必须直观地向她展示这些传单，作为成年人，我们显然不能仅通过回答她的问题来信任。我们被告知所有 16 岁以下的儿童都必须受到监督（确实如此），以及整个夏天家长们如何违反这一规定。她强调的主要“规则”是森林里不能吃任何食物——对于那些想在美丽的环境中看到垃圾的人来说这很公平。然而，她的庄园却非常咄咄逼人，不友好，不受欢迎。她说，我引用的是，“你会看到到到网上的糟糕评论，有些人认为这是上帝赋予他们在他们想吃的地方吃食物的权利，好吧，我告诉你事实并非如此。任何被抓到吃食物的人会被告知离开，就这么简单”。说实话，野餐规则从来没有让我那么困扰过，他们能更包容一些吗？绝对地！然而，在我看来，这是他们的事，他们的选择。我们一直恪守这条“规则”，一踏入森林就没有受到威胁！！！然后她继续告诉我们，今年夏天她的年轻员工因野餐规则而哭泣，并告诉我们所有人，她不会容忍年轻女孩受到虐待！想象一下成为一名付费顾客，出来享受一个有趣的家庭日，到达后立即被警告不要虐待她的员工。我曾工作过
我自己招待客人，这可能很困难，但是请不要在您的付费客户没有做错任何事的情况下威胁他们！也许这位女士会从抵达时在小屋迎接我们的年轻绅士的一些培训中受益！
我们在登记入住时受到了一位可爱的年轻绅士的欢迎，他向我们解释了健康和安全、野餐和可用的小径。这个年轻人对布鲁姆屋农场来说是多么大的功劳啊！他的客户服务非常出色！做得好 ：）
然后我们继续前往森林探险，在那里我们愉快的心情发生了变化。一名女工作人员“向我们打招呼”，并对所有进入的人大喊，让他们回来听她讲话。等了几分钟后，为了不必重复，她给我们做了一场只能被描述为关于森林“规则”的讲座。首先，我们都被问到是否收到了健康和安全传单，我们必须直观地向她展示这些传单，作为成年人，我们显然不能仅通过回答她的问题来信任。我们被告知所有 16 岁以下的儿童都必须受到监督（确实如此），以及整个夏天家长们如何违反这一规定。她强调的主要“规则”是森林里不能吃任何食物——对于那些想在美丽的环境中看到垃圾的人来说这很公平。然而，她的庄园却非常咄咄逼人，不友好，不受欢迎。她说，我引用的是，“你会看到到到网上的糟糕评论，有些人认为这是上帝赋予他们在他们想吃的地方吃食物的权利，好吧，我告诉你事实并非如此。任何被抓到吃食物的人会被告知离开，就这么简单”。说实话，野餐规则从来没有让我那么困扰过，他们能更包容一些吗？绝对地！然而，在我看来，这是他们的事，他们的选择。我们一直恪守这条“规则”，一踏入森林就没有受到威胁！！！然后她继续告诉我们，今年夏天她的年轻员工因野餐规则而哭泣，并告诉我们所有人，她不会容忍年轻女孩受到虐待！想象一下成为一名付费顾客，出来享受一个有趣的家庭日，到达后立即被警告不要虐待她的员工。我曾工作过
我自己招待客人，这可能很困难，但是请不要在您的付费客户没有做错任何事的情况下威胁他们！也许这位女士会从抵达时在小屋迎接我们的年轻绅士的一些培训中受益！
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