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linalopardo
Review for House of OM at The Mansion Hotel
House of Om Bali的点评
点评：I’ve never written a review before, but my experience at House of OM compels me to share. I initially booked the early August yoga teacher training in a triple room but had to cancel due to a family emergency involving my father's mental health crisis. After rebooking for the August 19th training, I requested that the early bird discount be honored due to my situation, and originally booking at an early bird price, but this request was surprisingly denied, which I found disheartening. While the yoga teachers were truly a 10/10 and I felt a genuine sense of community within my group, my stay was marred by serious accommodation issues. My first room was infested with bugs and lizards, and I woke up to over 200 dead bugs daily. Some were in and on my bed. We should have been advised before booking that we would be sleeping in dirty rooms with creatures overnight. After moving three times, I still faced unsatisfactory conditions, including having to sleep in another participant's room because I felt unsafe in mine. Even though this is supposed to feel like a family and yoga community, the management seems primarily concerned about the money, overshadowing the experience for their guests. This was evident in the lack of care regarding a fair reimbursement for the numerous issues I encountered. I went almost half the nights without sleeping in my room, which took a significant toll on my mental well-being and made it difficult to fully immerse myself in the training. It's unfortunate that the management team's lack of support overshadowed what was a transformative experience. Besides my accommodations, the teachings and teachers were beyond amazing. I wish the room accommodations for the 21 days and lack of empathy within managment didn’t taint my overall experience so much. I hope this feedback encourages more compassion from management for future guests.
翻译：我以前从未写过评论，但我在 House of OM 的经历让我不得不分享。我最初预订了 8 月初的瑜伽教师培训，入住三人间，但由于我父亲的精神健康危机等家庭紧急情况，不得不取消。在重新预订 8 月 19 日的培训后，我要求考虑到我的情况，可以享受早鸟折扣，最初以早鸟价预订，但这个请求出人意料地被拒绝了，这让我感到很沮丧。虽然瑜伽老师真的是 10/10，我在我的团队中感受到了真正的社区感，但我的住宿却因严重的住宿问题而受到影响。我的第一个房间里到处都是虫子和蜥蜴，我每天醒来都会发现有 200 多只死虫子。有些死虫子在我的床上。我们应该在预订之前就被告知，我们将在肮脏的房间里过夜，房间里还有生物。在搬了三次家之后，我仍然面临着不满意的条件，包括不得不睡在另一个参与者的房间里，因为我觉得自己的房间不安全。尽管这里应该是一个家庭和瑜伽社区，但管理层似乎主要关心的是钱，而忽略了客人的体验。这显然体现在他们不关心我遇到的众多问题的合理报销。我几乎有一半的夜晚都没有在房间里睡觉，这对我的心理健康造成了很大的损害，让我很难完全沉浸在训练中。不幸的是，管理团队缺乏支持，掩盖了这次变革性的经历。除了我的住宿条件，教学和老师都非常棒。我希望 21 天的房间住宿和管理层缺乏同理心不会对我的整体体验造成太大的影响。我希望这些反馈能鼓励管理层对未来的客人表现出更多的同情心。
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