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Meander1970702****
very poor, very unwelcoming
Horseshoe Valley Resort的点评
点评：had also visited a few months earlier for a leadership conference. Unfortunately, during our most recent stay, we experienced several concerns that I feel should be brought to your attention. I have also attached pictures documenting some of the issues.
Noise Complaint – September 2
On the evening of September 2, I was staying on the first floor and was trying to sleep at approximately 10:00 p.m. There were children running up and down the hallway and yelling.
After several minutes, I called the front desk to report the noise. It took three attempts before someone answered the phone. When I spoke with the male front desk clerk, I was informed that quiet time was at 11:00 p.m. I asked whether this meant that children were permitted to continue running and yelling in the hallways before 11:00 p.m. He advised me that this was not acceptable and said he would look into it.
The noise stopped for a few minutes but then started again and continued until approximately 11:30 p.m. This was very disruptive, particularly as I was trying to sleep.
Concerns with the Guest Room
There were also cleanliness and maintenance concerns with my room. As shown in the attached pictures, there was hair on the bathroom wall, as well as what appeared to be mold in the shower.
These are concerns that I would not expect to encounter during a resort stay, particularly given the standard I would expect from a property hosting organized groups and retreats.
Dog Incident – September 3
On the second evening, while the band was playing and there was a music event taking place, I witnessed another serious incident involving a dog.
There was an American Pit Bull that was not wearing a muzzle. While I understand that Horseshoe Valley is a family resort and that pets may be permitted on the property, I was very concerned when, directly in front of me and other guests, the Pit Bull attacked another dog, a chocolate Labrador.
The Labrador was being walked by a young girl who appeared to be approximately eight years old. Thankfully, I am not aware of anyone being physically injured, but witnessing this incident was extremely concerning, particularly with a young child involved.
I hope that this incident was reported to your staff and that it was documented accordingly. I would also hope that the safety of guests, children and animals is taken seriously when incidents such as this occur.
I understand that Horseshoe Valley is a family-oriented and busy resort, and I appreciate that unexpected situations can happen. However, the combination of the noise disturbance, difficulty reaching the front desk, cleanliness concerns in my room, and the dog incident resulted in a very disappointing experience. Horseshoe valley resort has chosen not to do anything regarding this horrible experience and people need to know.
Noise Complaint – September 2
On the evening of September 2, I was staying on the first floor and was trying to sleep at approximately 10:00 p.m. There were children running up and down the hallway and yelling.
After several minutes, I called the front desk to report the noise. It took three attempts before someone answered the phone. When I spoke with the male front desk clerk, I was informed that quiet time was at 11:00 p.m. I asked whether this meant that children were permitted to continue running and yelling in the hallways before 11:00 p.m. He advised me that this was not acceptable and said he would look into it.
The noise stopped for a few minutes but then started again and continued until approximately 11:30 p.m. This was very disruptive, particularly as I was trying to sleep.
Concerns with the Guest Room
There were also cleanliness and maintenance concerns with my room. As shown in the attached pictures, there was hair on the bathroom wall, as well as what appeared to be mold in the shower.
These are concerns that I would not expect to encounter during a resort stay, particularly given the standard I would expect from a property hosting organized groups and retreats.
Dog Incident – September 3
On the second evening, while the band was playing and there was a music event taking place, I witnessed another serious incident involving a dog.
There was an American Pit Bull that was not wearing a muzzle. While I understand that Horseshoe Valley is a family resort and that pets may be permitted on the property, I was very concerned when, directly in front of me and other guests, the Pit Bull attacked another dog, a chocolate Labrador.
The Labrador was being walked by a young girl who appeared to be approximately eight years old. Thankfully, I am not aware of anyone being physically injured, but witnessing this incident was extremely concerning, particularly with a young child involved.
I hope that this incident was reported to your staff and that it was documented accordingly. I would also hope that the safety of guests, children and animals is taken seriously when incidents such as this occur.
I understand that Horseshoe Valley is a family-oriented and busy resort, and I appreciate that unexpected situations can happen. However, the combination of the noise disturbance, difficulty reaching the front desk, cleanliness concerns in my room, and the dog incident resulted in a very disappointing experience. Horseshoe valley resort has chosen not to do anything regarding this horrible experience and people need to know.
翻译：几个月前，我也曾因参加领导力会议而入住该酒店。遗憾的是，在最近一次入住期间，我们遇到了一些问题，我觉得有必要向您反映。我同时附上了一些照片，以记录这些问题。
噪音投诉——9月2日
9月2日晚，我住在一楼，晚上10点左右正试图入睡。当时有孩子们在走廊里跑来跑去，还大喊大叫。
几分钟后……我打电话给前台投诉噪音问题。打了三次才有人接听。与男前台工作人员交谈后，他告诉我静音时间是从晚上11点开始。我询问这是否意味着11点之前孩子们仍可以在走廊里跑闹喧哗。他答复说这种做法是不被允许的，并表示会去调查。
噪音暂时停止了几分钟，但随后又重新出现，一直持续到晚上11点半左右。这真的很烦人，尤其是在我正试图入睡的时候。
关于客房的问题
我的房间在清洁与维护方面也存在问题。如附上的照片所示，浴室墙壁上有很多头发，淋浴间里似乎还有霉菌。
这些都是我在度假村住宿时本不该遇到的问题，尤其是考虑到这家度假村还接待有组织的团体与静修活动，其服务标准理应更高才对。狗只事件——9月3日
第二天晚上，当时乐队正在演奏，现场正举行音乐活动。我目睹了又一起严重的狗只相关事件。
当时有一只美国比特犬，它没有戴口套。虽然我知道马蹄谷是个家庭度假村，园内可能允许宠物进入，但当这只比特犬当着我及其他游客的面袭击另一只巧克力色的拉布拉多犬时，我深感担忧。那只拉布拉多犬正由一名看上去大约八岁的小女孩牵着。所幸没有人受伤，但目睹这一幕还是让我极为担忧，尤其是涉及到一个年幼的孩子。
希望此事件已向贵方工作人员汇报并得到相应记录。我也希望今后再发生此类事件时，贵方能切实重视宾客、儿童及动物的安全问题。我明白马蹄谷度假村是一个面向家庭且游客众多的场所，也能理解偶尔会出现一些意料之外的情况。然而，噪音干扰、难以联系到前台、房间卫生状况不佳以及那只狗引发的事件，这些因素叠加起来让我的体验极其糟糕。马蹄谷度假村对于我这段糟糕的经历选择置之不理，但大家有必要知道这些情况。
噪音投诉——9月2日
9月2日晚，我住在一楼，晚上10点左右正试图入睡。当时有孩子们在走廊里跑来跑去，还大喊大叫。
几分钟后……我打电话给前台投诉噪音问题。打了三次才有人接听。与男前台工作人员交谈后，他告诉我静音时间是从晚上11点开始。我询问这是否意味着11点之前孩子们仍可以在走廊里跑闹喧哗。他答复说这种做法是不被允许的，并表示会去调查。
噪音暂时停止了几分钟，但随后又重新出现，一直持续到晚上11点半左右。这真的很烦人，尤其是在我正试图入睡的时候。
关于客房的问题
我的房间在清洁与维护方面也存在问题。如附上的照片所示，浴室墙壁上有很多头发，淋浴间里似乎还有霉菌。
这些都是我在度假村住宿时本不该遇到的问题，尤其是考虑到这家度假村还接待有组织的团体与静修活动，其服务标准理应更高才对。狗只事件——9月3日
第二天晚上，当时乐队正在演奏，现场正举行音乐活动。我目睹了又一起严重的狗只相关事件。
当时有一只美国比特犬，它没有戴口套。虽然我知道马蹄谷是个家庭度假村，园内可能允许宠物进入，但当这只比特犬当着我及其他游客的面袭击另一只巧克力色的拉布拉多犬时，我深感担忧。那只拉布拉多犬正由一名看上去大约八岁的小女孩牵着。所幸没有人受伤，但目睹这一幕还是让我极为担忧，尤其是涉及到一个年幼的孩子。
希望此事件已向贵方工作人员汇报并得到相应记录。我也希望今后再发生此类事件时，贵方能切实重视宾客、儿童及动物的安全问题。我明白马蹄谷度假村是一个面向家庭且游客众多的场所，也能理解偶尔会出现一些意料之外的情况。然而，噪音干扰、难以联系到前台、房间卫生状况不佳以及那只狗引发的事件，这些因素叠加起来让我的体验极其糟糕。马蹄谷度假村对于我这段糟糕的经历选择置之不理，但大家有必要知道这些情况。
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