点评:Be extremely careful with the ski school. We signed two of our children up for a private lesson and when we got to the ranch we were told that a private lesson was no longer available and our children would need to be in the group school. One child became very upset since they were going to be split up and decided not to go. Our other child went but learned very little. I tried to get him out early but that was not allowed. When I asked for a refund for the child that didn't attend the ski school I was told that they would refund me. However, I have attempted to have the price of the one child refunded many times and I am told over and over that a manager will call me back. That has not happened. I was then asked to submit an email with everything that happened and then they would give it to the manager. I took time and did this as well and no one has responded. Extremely unprofessional organization!!
翻译:选择滑雪学校时要格外小心。我们给两个孩子报了私人课程,但到了牧场后,却被告知私人课程已经停课,我们的孩子需要参加集体课程。一个孩子因为要被分开上课而非常沮丧,决定不去。另一个孩子虽然去了,但学得不多。我试图让他早点离开,但学校不允许。我要求为没去滑雪学校的孩子退款,他们说会退还。然而,我多次尝试退还那个孩子的费用,却被告知经理会给我回电话,但一直没有回音。之后他们要求我提交一封电子邮件,记录所有发生的事情,然后他们会把邮件交给经理。我也花了时间提交了邮件,但没有人回复。这家机构极其不专业!