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Customer complaint lodged and ignored. Please read
Spencer Gulf Searoad的点评
点评：I am a regular passenger on the ferry and must say it is becoming too expensive but last week was an absolute disaster onboard
The captain did announce on the speakers that it would be a bumpy ride.
Keep in mind we are very regular travelers on this ferry.
Nobody explained to the passengers anything about sick bags and how to use them or where they are kept or even handed any out.
My wife and I were sitting about 5 rows in from the rear of the boat opposite to the toilets.
About 30 minutes into the trip an unknown female passenger come stumbling down the aisle and ran into the back of my wife's seat and also vomited in her hair, on her side and back and also on the seat.
It was a very disgusting thing to happen to my wife and we were offered no assistance,
She had no change of clothes but was able to rinse it out of her hair
I wrote this email to the ferry company but had no response, totally ignored the customer complaint put forward.
Not a happy customer hence the review which would have never happened if they had responded to the initial complaint
Surely it's not too hard to advise passengers of the procedure if unwell and surely not too hard to respond to complaints
The captain did announce on the speakers that it would be a bumpy ride.
Keep in mind we are very regular travelers on this ferry.
Nobody explained to the passengers anything about sick bags and how to use them or where they are kept or even handed any out.
My wife and I were sitting about 5 rows in from the rear of the boat opposite to the toilets.
About 30 minutes into the trip an unknown female passenger come stumbling down the aisle and ran into the back of my wife's seat and also vomited in her hair, on her side and back and also on the seat.
It was a very disgusting thing to happen to my wife and we were offered no assistance,
She had no change of clothes but was able to rinse it out of her hair
I wrote this email to the ferry company but had no response, totally ignored the customer complaint put forward.
Not a happy customer hence the review which would have never happened if they had responded to the initial complaint
Surely it's not too hard to advise passengers of the procedure if unwell and surely not too hard to respond to complaints
翻译：我是渡轮上的常客，必须说它变得太贵了，但上周在船上绝对是一场灾难
船长确实通过扬声器宣布这将是一次颠簸的旅程。
请记住，我们是这艘渡轮的常客。
没有人向乘客解释有关病包、如何使用病包、存放病包的地方，甚至没有人分发病包。
我和我的妻子坐在船尾约 5 排的位置，对面就是厕所。
行程大约 30 分钟后，一名身份不明的女乘客跌跌撞撞地沿着过道走来，跑到我妻子的座位后面，还吐在她的头发、侧面、背部以及座位上。
这件事发生在我妻子身上是一件非常恶心的事情，我们没有得到任何帮助，
她没有换洗的衣服，但能把头发上的衣服冲洗掉
我给渡轮公司写了这封电子邮件但没有回复，完全忽略了客户提出的投诉。
不是一个满意的客户，因此如果他们对最初的投诉做出回应，那么评论就不会发生
当然，如果乘客身体不适，向其告知程序并不难，而且回应投诉也不会太难
船长确实通过扬声器宣布这将是一次颠簸的旅程。
请记住，我们是这艘渡轮的常客。
没有人向乘客解释有关病包、如何使用病包、存放病包的地方，甚至没有人分发病包。
我和我的妻子坐在船尾约 5 排的位置，对面就是厕所。
行程大约 30 分钟后，一名身份不明的女乘客跌跌撞撞地沿着过道走来，跑到我妻子的座位后面，还吐在她的头发、侧面、背部以及座位上。
这件事发生在我妻子身上是一件非常恶心的事情，我们没有得到任何帮助，
她没有换洗的衣服，但能把头发上的衣服冲洗掉
我给渡轮公司写了这封电子邮件但没有回复，完全忽略了客户提出的投诉。
不是一个满意的客户，因此如果他们对最初的投诉做出回应，那么评论就不会发生
当然，如果乘客身体不适，向其告知程序并不难，而且回应投诉也不会太难
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