点评:We booked our narrow boat holiday and from the very start we could not fault them. They made everything so easy and every one in the company are so kind and helpful. Unfortunately we had to cut our holiday short because our little dog had become very ill. We had managed to get to Skipton from Silsby and unable to carry on any further.
I rang the out of hours service and explained our situation. The young lad that answered was very polite and said he would contact Janet and see what they could do to help us. He got back to us and said he would come and pick me up to collect our car from the yard so we could off load our belongings from the boat and head home.
I told him how awful we felt having to leave the boat were it was knowing it would put a lot of pressure on then getting it back to the yard but he made us feel we had been no problem at all when I knew we had.
We would definitely book with them again and recommend them to anyone without hesitation.
A big thank you all
翻译:我们预订了窄船假期,从一开始我们就挑不出任何毛病。他们让一切都变得如此简单,公司里的每个人都非常友好和乐于助人。不幸的是,我们不得不缩短假期,因为我们的小狗病得很重。我们设法从西尔斯比到达斯基普顿,无法继续前行。
我打电话给非工作时间服务部门,解释了我们的情况。接电话的那个年轻人非常有礼貌,他说他会联系珍妮特,看看他们能做些什么来帮助我们。他回复我们说他会来接我,从船厂取回我们的车,这样我们就可以从船上卸下我们的东西,然后回家。
我告诉他,我们不得不离开船,感觉很糟糕,因为我知道这会给我们带来很大的压力,然后再把它送回船厂,但他让我们觉得我们一点问题都没有,而我知道我们有。
我们一定会再次预订他们的服务,并毫不犹豫地向任何人推荐他们。
非常感谢大家