点评:An absolutely appalling company to book with. I booked for my elderly parents for a car transfer from Tauranga to Auckland so they could catch an international flight back to Australia. Paid close to $600 which they took straight away. Received a confirmation of booking and I also rang Hughes the following morning prior to pick up to confirm they were arriving to collect my parents. They assured me the driver was on his way and they will receive a text message. Then that was it, no text, no driver, leaving my parents stranded trying to work out how to get to Auckland on time. Calling them back to ask what happened a generic call centre just says sorry it shouldn’t have been confirmed and they will refund the money. After speaking to an apparent manager who had dogs barking in the background she advised the booking should never have gone through. I asked why it did and why I was advised over the phone it was confirmed. She had no answer to this. Extremely stressful for my parents and very upsetting. I can not recommend this company to anyone at all. Please do yourself a favour and book with another company, their apparent service does not exist.
翻译:这家公司简直糟糕透顶,我预订的接送服务简直令人发指。我为年迈的父母预订了从陶朗加到奥克兰的专车接送,以便他们能赶上回澳大利亚的国际航班。我支付了近600美元,他们当场就收了。我收到了预订确认邮件,第二天早上接我父母之前,我还打电话给Hughes公司确认他们会来接。他们向我保证司机正在路上,会给我发短信。结果呢?既没有短信,也没有司机,害得我父母被困在奥克兰,不得不自己想办法赶到目的地。我打电话过去询问情况,客服中心只是敷衍地说抱歉,不应该确认预订,他们会退款。后来我联系上了一位看起来像经理的人,电话那头还有狗叫声,她竟然说预订根本就不应该成功。我问她为什么预订成功了,为什么电话里会说已经确认了。她对此一无所知。这件事让我的父母非常焦虑,也让我非常难过。我绝对不会向任何人推荐这家公司。请您务必选择其他公司预订,他们所谓的服务根本不存在。