点评:On arrival at the cottage we opened the door to an awful musty smell. I found a smelly mop in the "cleaning cupboard" which I had to put outside. The single bedroom had at least 12 spiders and countless moths!! My daughter spent the first evening of our holiday hoovering her room because of thick cobwebs and dust. We have stayed in old cottages before, so we know to expect a couple of spiders, but this was ridiculous. It's infested! The master bedroom was to a very poor standard as well, thick dust and cobwebs behind the headboard, and the underside of the bed was sickeningly filthy. Please tell me: is this fair?
On Tuesday, a workman appeared at the cottage and came in to measure up for a window!! It would have been courteous to have had a message to let us know. If we had not been there at the time, I am unsure and frankly quite concerned as to how he would have gotten into the cottage.
I was very disappointed and upset with the state of the cottage. I had the owners number, but it desperately NEEDED a deep clean, so what could I do? I had nowhere else to go. I saved all year for my holiday and it was ruined.
I contacted the owner on our return home to let her know and sent photos to show the state of the cottage but she just insulted me. I only expected an apology but she accused me of being an professional complainer trying to get a refund. I have never had the need to complain about anywhere we have stayed before. I cannot recommend this property, which is a shame as it could be a lovely little place with some TLC and a decent owner.
翻译:到达小屋后,我们打开门,闻到一股难闻的霉味。我在“清洁柜”里发现了一把臭拖把,不得不把它放在外面。单人卧室里至少有 12 只蜘蛛和无数的飞蛾!!我女儿在假期的第一天晚上就用吸尘器打扫房间,因为房间里有厚厚的蜘蛛网和灰尘。我们以前住过老房子,所以我们知道会有几只蜘蛛,但这太荒谬了。它出没了!主卧室的标准也很差,床头板后面有厚厚的灰尘和蜘蛛网,床底脏得令人作呕。请告诉我:这公平吗?
周二,一名工人来到小屋,进来测量窗户的尺寸!!如果能给我们发个消息通知我们,那就礼貌了。如果我们当时不在那里,我不确定,坦率地说,我很担心他是怎么进入小屋的。
我对小屋的状况感到非常失望和不安。我有房主的电话号码,但房子急需彻底清洁,我该怎么办?我没别的地方可去。我为假期攒了一整年的钱,却毁了它。
我回家后联系了房主,让她知道了情况,并发了照片展示小屋的状况,但她只是侮辱我。我只希望她道歉,但她指责我是一个专业的抱怨者,试图获得退款。我以前住过的地方我从来没有抱怨过。我不推荐这家酒店,这很遗憾,因为只要有细心的照顾和体面的房主,这里本来可以是一个可爱的小地方。