点评:Firstly, Eurobike are only a provider to another Company. In our case Ruckenwind. In our discussions with Eurobike, we reminded them we were English speaking and were told the briefing would be in English. Well, it was all in German. We were not told there was an App, until a fellow rider told us, and we contacted Eurobike, as the code the other riders had, didn't work for us. Our ride started in Hann, Munden & instructions sent us from our Hotel, into the middle of the CIty & back out past our Hotel. We had discovered this by accident the day before, & in our very poor German, told the rest of the riders the same. We also were never given the last 3 days of riding, as everyone else was only doing 8 days. There was several routes which were blocked off, and obvioulsy been like that for sometime which caused quite a headache for us. On our last day of riding, we were given the name of the Hotel , which of course, we assumed we were staying at as that was where the bikes were to be collected and we would receive our bags. Turned out that was completely incorrect and there was no booking. We had to find alternative accomodation and taxi back into town to a hotel. Very very stressful, when verything was booked out. Very very poor communication from Eurobike on this point. Also, we had a hotel in the middle of Bremen. Turned out there was a massive Pride parade, which had been organsied 12 montsh prior, and this was an absolute nightmare trying to get to our hotel. NO communicatin from anyone that we would have to deal with this.We were mostly happy with the hotels, but we had booked the higher priced hotels, as some yrs ago, we booked 2nd class and found the Hotels were quite a distance from the centre of the towns.
翻译:首先,Eurobike 只是另一家公司的供应商。就我们而言,是 Ruckenwind。在与 Eurobike 的讨论中,我们提醒他们我们是英语国家,并被告知情况介绍会将以英语进行。然而,全是德语。直到一位骑行者告诉我们,我们才得知有应用程序,于是我们联系了 Eurobike,因为其他骑行者的代码对我们不起作用。我们的骑行从汉恩蒙登开始,路线指示是我们从酒店出发,进入市中心,然后再回到酒店。我们前一天偶然发现了这一点,并用我们糟糕的德语告诉了其他骑行者同样的事情。我们也从未得到最后 3 天的骑行信息,因为其他人只骑行 8 天。有几条路线被封锁了,显然这种情况已经持续了一段时间,这让我们很头疼。骑行的最后一天,他们告诉了我们酒店的名字,我们当然以为会住在那里,因为自行车会在那里取走,然后我们会拿到行李。结果发现这完全是错误的,根本没有人预订。我们不得不另找住处,然后打车回城里的酒店。非常非常紧张,因为所有房间都订满了。Eurobike 在这一点上的沟通非常非常糟糕。另外,我们住的酒店在不来梅市中心。原来那里有一场盛大的骄傲游行,是 12 个月前组织的,去酒店简直是一场噩梦。没有人告诉我们要处理这个问题。我们对酒店基本满意,但我们预订的酒店价格更高,因为几年前,我们预订的是二等酒店,发现酒店距离镇中心很远。