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DO NOT go on this experience!
Discover Teno的点评
点评：My daughter and I did this experience yesterday with Discover Teno. It was terrible! If I could give ZERO stars, I would do that. It started well with the guide providing interesting information about Los Gigantes in BOTH English and Spanish. We reached Masca bay where we were expecting to snorkel. I asked for a life jacket as I am not confident swimmer and was given a lifejacket covered in mud! All jackets were in that state! Then I asked for snorkling equipment and was told they do not provide any. Just glasses which were also dirty. I got so upset as I was looking forward to snorkeling so that after the family that were on the boat finished snorkeling, they offered me their snorkle directly from their mouths. My daughter went in just with the glasses and came out immediately as it was so dirty with dirty bits floating about. There are so many beauty spots around Los Gigantes and the other boats were further in the ocean where the water was cleaner. We were literally In front of someone's house and I am sure they didn't have canalisation. After I challenged the captain that what was on the website didn't meet what was offered, he said he doesn't care. It was specified on the site to bring towel, sunscreen hats and passports, not your own snorkling equipment.
I requested refund as this was not the experience I paid for and the owner accused me of lying and refused the refund. I did the activity with Atlantis today, well totally different professional and competent experience. So don't waste your money on amateurs who charge the same, but what you get is NOTHING close to advertised. Disgusting really.
I requested refund as this was not the experience I paid for and the owner accused me of lying and refused the refund. I did the activity with Atlantis today, well totally different professional and competent experience. So don't waste your money on amateurs who charge the same, but what you get is NOTHING close to advertised. Disgusting really.
翻译：昨天，我和女儿在 Discover Teno 进行了这次体验。太糟糕了！如果我可以给零分，我一定会给零分。开始还不错，导游用英语和西班牙语提供了有关 Los Gigantes 的有趣信息。我们到达了马斯卡湾，打算在那里浮潜。我要了一件救生衣，因为我对游泳没有信心，但他们给了我一件沾满泥巴的救生衣！所有的救生衣都是那样！然后我要求提供浮潜设备，却被告知他们不提供。只有眼镜，而且也很脏。我很不高兴，因为我本来很期待浮潜，但船上的一家人浮潜完毕后，却直接从嘴里把他们的呼吸管递给我。我女儿只戴着眼镜就进去了，但马上就出来了，因为水太脏了，到处都是脏东西。Los Gigantes 周围有很多风景优美的景点，其他船只在更远的海里，那里的水更干净。我们当时就站在某人的房子前面，我敢肯定他们没有开凿运河。我向船长质问，网站上的信息与提供的服务不符，他说他不在乎。网站上规定要带毛巾、防晒帽和护照，而不是你自己的浮潜设备。
我要求退款，因为这不是我付费的体验，船主指责我撒谎并拒绝退款。我今天参加了亚特兰蒂斯的活动，完全不同的专业和称职的体验。所以不要把钱浪费在收费相同的业余爱好者身上，但你得到的东西与广告宣传的完全不一样。真恶心。
我要求退款，因为这不是我付费的体验，船主指责我撒谎并拒绝退款。我今天参加了亚特兰蒂斯的活动，完全不同的专业和称职的体验。所以不要把钱浪费在收费相同的业余爱好者身上，但你得到的东西与广告宣传的完全不一样。真恶心。
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