旅行
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Tripadvisor用户
Superb customer service
Pokhara Flight Centre Tours & Travels的点评
点评：The Flight Centre UK team delivered outstanding customer service in helping me arrange my recent trip to Australia. My enquiries arranging the trip and in the 2 months leading up to it were always answered promptly and in a very friendly and efficient manner. Such a pleasure to have phones answered promptly these days.
My return trip back to the UK from Australia was altered via email at the last minute by the airline, which was upsetting as it was 9pm , the night before the next morning’s flight, and the airlines messages were not very clear. It didn’t seem possible to contact any customer service people at the airline.
But within minutes of my receiving the email notification from the airline, Julia Spencer, the Flight Centre consultant who had arranged my trip, was on top of things, and unprompted by me, immediately contacted me, delivering complete reassurance and support, so that I never felt I was ever on my own with the problem.
It was very comforting to know during that slightly anxious time that Julia was available to me by phone if I encountered further problems. It meant a great deal to me during that anxious night .
Of arrival back in the UK. Julia contacted me and on my behalf, dealt with the airline and facilitated the refund I was due from the airline.
I cannot praise Flight Centre UK enough and in particular Julia Spencer, for this superb customer service . Thank you Flight Centre UK, …and Julia Spencer.
I’m a fan.
My return trip back to the UK from Australia was altered via email at the last minute by the airline, which was upsetting as it was 9pm , the night before the next morning’s flight, and the airlines messages were not very clear. It didn’t seem possible to contact any customer service people at the airline.
But within minutes of my receiving the email notification from the airline, Julia Spencer, the Flight Centre consultant who had arranged my trip, was on top of things, and unprompted by me, immediately contacted me, delivering complete reassurance and support, so that I never felt I was ever on my own with the problem.
It was very comforting to know during that slightly anxious time that Julia was available to me by phone if I encountered further problems. It meant a great deal to me during that anxious night .
Of arrival back in the UK. Julia contacted me and on my behalf, dealt with the airline and facilitated the refund I was due from the airline.
I cannot praise Flight Centre UK enough and in particular Julia Spencer, for this superb customer service . Thank you Flight Centre UK, …and Julia Spencer.
I’m a fan.
翻译：英国 Flight Centre 团队在帮助我安排最近的澳大利亚之行时提供了出色的客户服务。在安排行程以及行程前 2 个月内，我提出的咨询总是能得到及时、友好和高效的答复。如今能及时接听电话真是太高兴了。
航空公司在最后一刻通过电子邮件更改了我从澳大利亚返回英国的行程，这让我很沮丧，因为当时是晚上 9 点，也就是第二天早上航班的前一天晚上，航空公司的信息不是很清楚。似乎无法联系航空公司的任何客户服务人员。
但在收到航空公司的电子邮件通知的几分钟内，安排我行程的 Flight Centre 顾问 Julia Spencer 就掌握了一切，并在我未提出要求的情况下立即与我联系，给予我完全的保证和支持，因此我从未感到自己在独自面对问题。
在那段略显焦虑的时间里，知道如果我遇到更多问题，Julia 可以通过电话联系我，这让我感到非常欣慰。在那个焦虑的夜晚，这对我来说意义重大。
回到英国后。朱莉娅联系了我，并代表我与航空公司打交道，并协助我向航空公司办理了退款。
我对英国 Flight Centre 赞不绝口，尤其是朱莉娅·斯宾塞，感谢她提供的优质客户服务。谢谢英国 Flight Centre，……还有朱莉娅·斯宾塞。
我是粉丝。
航空公司在最后一刻通过电子邮件更改了我从澳大利亚返回英国的行程，这让我很沮丧，因为当时是晚上 9 点，也就是第二天早上航班的前一天晚上，航空公司的信息不是很清楚。似乎无法联系航空公司的任何客户服务人员。
但在收到航空公司的电子邮件通知的几分钟内，安排我行程的 Flight Centre 顾问 Julia Spencer 就掌握了一切，并在我未提出要求的情况下立即与我联系，给予我完全的保证和支持，因此我从未感到自己在独自面对问题。
在那段略显焦虑的时间里，知道如果我遇到更多问题，Julia 可以通过电话联系我，这让我感到非常欣慰。在那个焦虑的夜晚，这对我来说意义重大。
回到英国后。朱莉娅联系了我，并代表我与航空公司打交道，并协助我向航空公司办理了退款。
我对英国 Flight Centre 赞不绝口，尤其是朱莉娅·斯宾塞，感谢她提供的优质客户服务。谢谢英国 Flight Centre，……还有朱莉娅·斯宾塞。
我是粉丝。
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