点评:Overall was a good visit and the staff mostly were very friendly especially the lemur keeper she took time out to talk to me and my wife to explain what they had food wise and their different personalities, also the staff on the islands boat trip were absolutely brilliant i have to use a mobility walker due to my poor mobility and they were very patient when it came to me getting on and off the boat .. the only thing that let the otherwise good day down was when I ordered food In the bembe grill restaurant and due to myself and wife having food intolerances were not able to have certain things on our burgers so I explained to the girl who served me and she said that she had put these on the order to remove them she assured me but when our food arrived we had to return our food twice to get the correct order that I placed and only the 2nd member of staff said that he was very sorry it had happened and explained we go and speak to guest services if we wanted to raise a complaint, which we did before leaving for home . The chap who was on guest services desk wrote down what had happened and took all our contact details and said it would be passed on .. overall very good day but I would not recommend the food as the quality is not really worth what you pay for it consider taking your own food
翻译:总的来说,这是一次愉快的旅行,大多数工作人员都非常友好,特别是狐猴饲养员,她抽出时间和我和我的妻子交谈,解释他们有什么食物以及他们的不同性格,岛上乘船旅行的工作人员也非常棒,由于我的行动不便,我必须使用助行器,他们在我上下船时非常耐心......唯一让我原本美好的一天失望的是,我在 bembe grill 餐厅点餐时,由于我和妻子有食物不耐受症,我们的汉堡里不能有某些东西,所以我向为我服务的女孩解释了这一点,她说她已经在订单上写了这些东西,她向我保证会把它们去掉,但是当我们的食物送到时,我们不得不退回两次才能得到我下的正确订单,只有第二位工作人员说他非常抱歉发生了这样的事情,并解释说如果我们想要投诉,我们会去找客服。我们在回家之前就投诉了。客服台的工作人员记录下了发生的事情,并记下了我们所有人的联系方式,并表示会将这些信息转达出去。总的来说,这一天过得非常愉快,但我不会推荐这里的食物,因为食物的质量不值得你付出的代价,所以考虑自带食物吧。