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Not a friend to the disabled! Incredibly Poor Customer Service!
Pohopoco Creek Alpacas的点评
点评：We managed to find this place through the visitor center near our resort.
I am legally blind, and I went on their website with my assistive technology and purchased a ticket for the Pohopoco Creek Alpacas.
I was excited to go because I love animals and I thought this would be a nice thing to do before leaving the Poconos for the summer.
When I purchased the ticket, I purchased it for myself, although I do travel with a guide to help me walk around.
To my surprise, soon after purchasing the ticket, I received an Email from the owner asking if I only purchased One ticket.
This was completely unexpected.
When I wrote back that, yes, as I am blind, I purchased one ticket and that I’d have a guide with me, the owner responded that the guide would have to purchase a ticket As Well.
When I inquired if I could purchase a half price ticket or reduce price ticket as I am blind, she responded by saying NO, and she was canceling the reservation.
The owner never gave me a chance to accept the reservation just for myself or amend it in anyway.
Additionally, she wrote back that I would not enjoy it anyway.
Who is she to say or know what I would or would not enjoy.
This is very poor Customer Service, and not a very nice way to communicate with someone who is disabled.
I am sorry, but I would avoid this place at all costs, if even for the Incredibly Poor customer service, or Lack there of!
I am legally blind, and I went on their website with my assistive technology and purchased a ticket for the Pohopoco Creek Alpacas.
I was excited to go because I love animals and I thought this would be a nice thing to do before leaving the Poconos for the summer.
When I purchased the ticket, I purchased it for myself, although I do travel with a guide to help me walk around.
To my surprise, soon after purchasing the ticket, I received an Email from the owner asking if I only purchased One ticket.
This was completely unexpected.
When I wrote back that, yes, as I am blind, I purchased one ticket and that I’d have a guide with me, the owner responded that the guide would have to purchase a ticket As Well.
When I inquired if I could purchase a half price ticket or reduce price ticket as I am blind, she responded by saying NO, and she was canceling the reservation.
The owner never gave me a chance to accept the reservation just for myself or amend it in anyway.
Additionally, she wrote back that I would not enjoy it anyway.
Who is she to say or know what I would or would not enjoy.
This is very poor Customer Service, and not a very nice way to communicate with someone who is disabled.
I am sorry, but I would avoid this place at all costs, if even for the Incredibly Poor customer service, or Lack there of!
翻译：我们设法通过度假村附近的游客中心找到了这个地方。
我是法定盲人，我使用辅助技术访问了他们的网站并购买了 Pohopoco Creek Alpacas 的门票。
我很高兴能去那里，因为我爱动物，我认为这在夏天离开波科诺斯之前会是一件好事。
当我购买门票时，我为自己购买了它，尽管我确实会和导游一起旅行，以帮助我四处走走。
令我惊讶的是，购买门票后不久，我收到了店主的电子邮件，询问我是否只购买了一张票。
这完全出乎意料。
当我回复说是的，因为我是盲人，我购买了一张票，我会有一名导游陪同，店主回答说导游也必须购买一张票。
当我询问我是否可以购买半价票或减价票（因为我是盲人）时，她回答说不，她取消了预订。
店主从未给我机会接受预订或以任何方式修改它。
此外，她回信说我无论如何都不会喜欢它。
她是谁，怎么能说或知道我会喜欢或不喜欢什么。
这是非常糟糕的客户服务，而且不是一种与残疾人沟通的好方式。
对不起，但我无论如何都会避开这个地方，即使因为客户服务非常糟糕，或者缺乏客户服务！
我是法定盲人，我使用辅助技术访问了他们的网站并购买了 Pohopoco Creek Alpacas 的门票。
我很高兴能去那里，因为我爱动物，我认为这在夏天离开波科诺斯之前会是一件好事。
当我购买门票时，我为自己购买了它，尽管我确实会和导游一起旅行，以帮助我四处走走。
令我惊讶的是，购买门票后不久，我收到了店主的电子邮件，询问我是否只购买了一张票。
这完全出乎意料。
当我回复说是的，因为我是盲人，我购买了一张票，我会有一名导游陪同，店主回答说导游也必须购买一张票。
当我询问我是否可以购买半价票或减价票（因为我是盲人）时，她回答说不，她取消了预订。
店主从未给我机会接受预订或以任何方式修改它。
此外，她回信说我无论如何都不会喜欢它。
她是谁，怎么能说或知道我会喜欢或不喜欢什么。
这是非常糟糕的客户服务，而且不是一种与残疾人沟通的好方式。
对不起，但我无论如何都会避开这个地方，即使因为客户服务非常糟糕，或者缺乏客户服务！
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