点评:I messed up and went to the wrong address because I used Apple Maps instead of Google Maps (which they clearly recommend), and I was so stressed thinking our trip was ruined. Instead of turning us away, they showed us nothing but kindness and grace and made extreme accommodations to ensure our group was still taken care of.
All week long, their team patiently helped me make sure our snowmobile reservation was properly booked for our one-day snow trip from SoCal. Their communication and reassurance made the entire process smooth and stress-free.
Our guide, Ben, was fantastic, and Anders truly set the tone for an incredible experience. They made us feel genuinely welcomed from the moment we arrived.
What really blew us away was their generosity, they comped all of our gear showing incredible understanding and compassion. That level of customer service is rare these days.
I honestly wouldn’t book with any other company. If you’re considering a snow trip or outdoor adventure, Sage Outdoor Adventures is the way to go. Kind, professional, and truly caring people who put their customers first.
翻译:我犯了个错误,因为用了苹果地图而不是谷歌地图(他们明明推荐用谷歌地图),走错了地址,当时我非常焦虑,以为我们的旅行要泡汤了。但他们并没有拒绝我们,而是展现了极大的善意和宽容,并做出了极大的调整,确保我们一行人都能得到妥善照顾。
整整一周,他们的团队都耐心地帮我确认从南加州出发的一日雪地摩托预订是否正确。他们的沟通和安抚让整个过程顺畅无忧。
我们的向导本非常棒,安德斯也为这次精彩的体验奠定了基调。从我们到达的那一刻起,他们就让我们感受到了真诚的欢迎。
真正让我们感动的是他们的慷慨,他们免费提供了我们所有的装备,展现了令人难以置信的理解和同情。如今,这种级别的客户服务真是难得一见。
说实话,我不会选择其他任何公司。如果你正在考虑雪地旅行或户外探险,Sage Outdoor Adventures 绝对是你的最佳选择。善良、专业、真正关心客户,始终把客户放在第一位的人。