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Bitten by horse - Bad horse riding practices
Slickers Horse Riding的点评
点评：The owner of this company is a contemptuous, extremely arrogant and lying man but let the facts speak for themselves.
We booked a ride for our family of 4 as a birthday celebration for my son who was turning 9. The ride’s leaders, Crystal and Hannah were patient and kind in helping our son overcome his initial fear of the horse.
Part-way through the ride, the following incident occurred: The horse I was on came abreast of my daughter’s horse. There was no aggression, no speed and no threat to the other horse involved; just a horse walking alongside another horse. Our daughter’s horse reared up towards my horse and bit her on the thigh. It was incredibly painful. It left an enormous and incredibly tender bruise.
This incident should not have happened. We are all inexperienced riders. Three of us had never even sat on a horse. We made this clear, both when booking, and also prior to starting the ride. Horse Safety Australia beginner ride best practice guide indicates that riders need to show they can successfully give basic instructions to a horse such as start, stop etc prior to departure on a trail ride. This did not occur prior to our ride at Slickers Horse Riding.
Not only did the physical injury impact on my enjoyment of the ride, thereafter I felt extremely anxious, as did my daughter, about the potential for another incident. While I minimised expressing my anxiety so as not to cause panic to my daughter and son, I was quite scared that my horse would approach the other horse again, triggering a further incident. As completely inexperienced riders, the control you have over a horse is very limited, especially in a situation where one horse feels provoked to attack another horse.
Following this incident, our group was approached in a field by a horse unknown to the ride’s leaders. This horse seemed intent on “making trouble” in the words of one of the leaders. This felt very threatening to us, particularly after the incident that had just occurred. The ride leader managed to keep the horse at bay, however it was persistent and to have it circling us, trying to approach caused for some very tense minutes. Our daughter’s horse had already shown it was temperamental and easily triggered. Had it reacted to other horse, there may have been an additional incident. It was enough however to cause us huge anxiety. Horses are huge powerful animals and this was a threatening situation. I was very keen to have the ride end. So, too, my daughter.
At the end of the ride,we thanked the ride leaders for the ride and did not express our true feelings to them as none of what occurred was their fault. It was acknowledged by the instructors that it was “not the best ride”. They, however, did their best, given the factors that should have been controlled for, but weren’t. It was suggested to us by the ride leaders that we should have perhaps been booked onto a ride at Kurwongbah instead. The website is confusing and it is not clear what the best ride is for absolute beginners. I trusted that when she made the initial enquiry with Natasha, she would have advised the most suitable ride and location given I said we were all beginners.
Being asked for proof of payment is really quite extraordinary after the experience we had involving an injury to me which caused significant distress to both me and my daughter. We should have been offered a refund, not chased for money. They should have concerned themselves with conducting an investigation into the incident, not chasing money. Their obligation to provide a safe environment and render services with due care and skill was not met and given this, they should not have been chasing money!!
We were very surprised and disappointed about the absence of contact from the business following this incident in which I was physically injured by one of the business’ horses. There was no incident report completed and no follow-up with us about this incident. The ride leader was asked to contact us about proof of payment (the ride was paid for prior to commencing the ride but we were asked for “proof” after the fact). Ensuring they had received payment from us was obviously the main priority, not ensuring that their duty of care obligations to us and to other riders in the future was met. Imagine contacting us after an incident like this to make sure we had paid? The ride should have been refunded! Not this money-focused man, Daryl. His daughter was the ride leader.
Following an incident where a customer has been bitten by a horse, it seems completely obvious from a customer care and risk mitigation point of view, not to mention basic professional courtesy, to at least contact the customer to check on their welfare and discuss the incident in more detail. Not Daryl. My partner contacted him by email. He deigned to not respond by email (deliberately avoiding putting anything in writing) and instead phoned me.
Daryl was aggressive, condescending and obfuscating in his manner, denying all responsibility and instead blaming me for apparently allowing the other horse to rear up and bite me. He also denied it would have reared up. Seriously. Despite agreeing to providing me a copy of the waiver we signed, Daryl simply did not provide it despite our following up the matter with him. This fact alone brings into question his personal or professional integrity. The man was so spineless as to agree to provide a copy of the paperwork we entitled to over the phone, but then not follow through and ignore our correspondence asking him again for it. We were entitled to it but he was too cowardly to provide it, fearing court action presumably. This is why I have said he was a liar - he undertook to send me a copy of the wavier we signed with apparently no intention to actually provide it.
Suffice to say this incident should never have happened. This business should know the temperaments of your horses intimately and also know how they work with each other. Horses should match the level of the experience of the riders. My text to Natasha stated that, "None of us have experience horse rising".
Horses that have difficult temperaments, tend towards being unpredictable, are nervous or reactive should NOT be allocated to beginners. Horse rides should not be led through fields where there are horses not known to the instructors, as the temperament and behaviour of those horses is unknown and therefore presents a risk to riders. As with dogs, horses that unharnessed can be confrontational with hoses that are harnessed. This is fundamental to Slickers’ duty of care in providing a safe environment for horse rides to occur, and allowing for your customers to have a positive experience.
The Safe Work Australia guide to managing risks when new and inexperienced persons interact with horses indicates that beginners should be given a quiet and steady horse and not one that is nervous, reactive, non-compliant and unresponsive. Our horses varied in their responsiveness to commands, but some refused to follow instruction requiring the trail leaders to step in. Even then, they were slow to do what was being asked. Safe Work also advises that horses should be thoroughly tested both in the area to be ridden and for their social behaviour as part of the herd.
Furthermore, Horse Safety Australia indicates that a horse should be well socialised with other horses and tested for any behavioural issues. It also says that horses must not be used for rides if they are aggressive to other horses, stumble, buck, bite or over react. Our horses did stumble (the terrain was very steep and rocky in places) and I would suggest that the horse that bit me did over-react.
Slickers fails to follow the above guidelines. Unsurprisingly, Slickers is not a member of Horse Safety Australia. There are a number of references to horses biting in regards to this business in Trip Advisor reviews, so this is not a one-off incident.
I spoke to the owner of a reputable horse riding school who is a member of Horse Safety Australia (unlike Slickers) who advised me that they had never once had an incident of a horse biting a rider in all their years of business. He said is a matter of horse education and that it is not feasible to keep 200 horses properly trained. (This was the number of horses Daryl told me he has). I also spoke to someone from Horse Safety Australia who said an incident of rearing and biting should NEVER occur and this reflects poor choice of horse by the business and that horses that are harnessed should NEVER go through a field where there are horses on the loose.
The arrogance of this man to not even offer an apology, just an outright refusal to take any responsibility whatsoever. I think this speaks to the total absence of any personal or professional integrity. And I see he demands cash payment so it would appear he may be trying to avoid paying tax as well. What a scoundrel.
We booked a ride for our family of 4 as a birthday celebration for my son who was turning 9. The ride’s leaders, Crystal and Hannah were patient and kind in helping our son overcome his initial fear of the horse.
Part-way through the ride, the following incident occurred: The horse I was on came abreast of my daughter’s horse. There was no aggression, no speed and no threat to the other horse involved; just a horse walking alongside another horse. Our daughter’s horse reared up towards my horse and bit her on the thigh. It was incredibly painful. It left an enormous and incredibly tender bruise.
This incident should not have happened. We are all inexperienced riders. Three of us had never even sat on a horse. We made this clear, both when booking, and also prior to starting the ride. Horse Safety Australia beginner ride best practice guide indicates that riders need to show they can successfully give basic instructions to a horse such as start, stop etc prior to departure on a trail ride. This did not occur prior to our ride at Slickers Horse Riding.
Not only did the physical injury impact on my enjoyment of the ride, thereafter I felt extremely anxious, as did my daughter, about the potential for another incident. While I minimised expressing my anxiety so as not to cause panic to my daughter and son, I was quite scared that my horse would approach the other horse again, triggering a further incident. As completely inexperienced riders, the control you have over a horse is very limited, especially in a situation where one horse feels provoked to attack another horse.
Following this incident, our group was approached in a field by a horse unknown to the ride’s leaders. This horse seemed intent on “making trouble” in the words of one of the leaders. This felt very threatening to us, particularly after the incident that had just occurred. The ride leader managed to keep the horse at bay, however it was persistent and to have it circling us, trying to approach caused for some very tense minutes. Our daughter’s horse had already shown it was temperamental and easily triggered. Had it reacted to other horse, there may have been an additional incident. It was enough however to cause us huge anxiety. Horses are huge powerful animals and this was a threatening situation. I was very keen to have the ride end. So, too, my daughter.
At the end of the ride,we thanked the ride leaders for the ride and did not express our true feelings to them as none of what occurred was their fault. It was acknowledged by the instructors that it was “not the best ride”. They, however, did their best, given the factors that should have been controlled for, but weren’t. It was suggested to us by the ride leaders that we should have perhaps been booked onto a ride at Kurwongbah instead. The website is confusing and it is not clear what the best ride is for absolute beginners. I trusted that when she made the initial enquiry with Natasha, she would have advised the most suitable ride and location given I said we were all beginners.
Being asked for proof of payment is really quite extraordinary after the experience we had involving an injury to me which caused significant distress to both me and my daughter. We should have been offered a refund, not chased for money. They should have concerned themselves with conducting an investigation into the incident, not chasing money. Their obligation to provide a safe environment and render services with due care and skill was not met and given this, they should not have been chasing money!!
We were very surprised and disappointed about the absence of contact from the business following this incident in which I was physically injured by one of the business’ horses. There was no incident report completed and no follow-up with us about this incident. The ride leader was asked to contact us about proof of payment (the ride was paid for prior to commencing the ride but we were asked for “proof” after the fact). Ensuring they had received payment from us was obviously the main priority, not ensuring that their duty of care obligations to us and to other riders in the future was met. Imagine contacting us after an incident like this to make sure we had paid? The ride should have been refunded! Not this money-focused man, Daryl. His daughter was the ride leader.
Following an incident where a customer has been bitten by a horse, it seems completely obvious from a customer care and risk mitigation point of view, not to mention basic professional courtesy, to at least contact the customer to check on their welfare and discuss the incident in more detail. Not Daryl. My partner contacted him by email. He deigned to not respond by email (deliberately avoiding putting anything in writing) and instead phoned me.
Daryl was aggressive, condescending and obfuscating in his manner, denying all responsibility and instead blaming me for apparently allowing the other horse to rear up and bite me. He also denied it would have reared up. Seriously. Despite agreeing to providing me a copy of the waiver we signed, Daryl simply did not provide it despite our following up the matter with him. This fact alone brings into question his personal or professional integrity. The man was so spineless as to agree to provide a copy of the paperwork we entitled to over the phone, but then not follow through and ignore our correspondence asking him again for it. We were entitled to it but he was too cowardly to provide it, fearing court action presumably. This is why I have said he was a liar - he undertook to send me a copy of the wavier we signed with apparently no intention to actually provide it.
Suffice to say this incident should never have happened. This business should know the temperaments of your horses intimately and also know how they work with each other. Horses should match the level of the experience of the riders. My text to Natasha stated that, "None of us have experience horse rising".
Horses that have difficult temperaments, tend towards being unpredictable, are nervous or reactive should NOT be allocated to beginners. Horse rides should not be led through fields where there are horses not known to the instructors, as the temperament and behaviour of those horses is unknown and therefore presents a risk to riders. As with dogs, horses that unharnessed can be confrontational with hoses that are harnessed. This is fundamental to Slickers’ duty of care in providing a safe environment for horse rides to occur, and allowing for your customers to have a positive experience.
The Safe Work Australia guide to managing risks when new and inexperienced persons interact with horses indicates that beginners should be given a quiet and steady horse and not one that is nervous, reactive, non-compliant and unresponsive. Our horses varied in their responsiveness to commands, but some refused to follow instruction requiring the trail leaders to step in. Even then, they were slow to do what was being asked. Safe Work also advises that horses should be thoroughly tested both in the area to be ridden and for their social behaviour as part of the herd.
Furthermore, Horse Safety Australia indicates that a horse should be well socialised with other horses and tested for any behavioural issues. It also says that horses must not be used for rides if they are aggressive to other horses, stumble, buck, bite or over react. Our horses did stumble (the terrain was very steep and rocky in places) and I would suggest that the horse that bit me did over-react.
Slickers fails to follow the above guidelines. Unsurprisingly, Slickers is not a member of Horse Safety Australia. There are a number of references to horses biting in regards to this business in Trip Advisor reviews, so this is not a one-off incident.
I spoke to the owner of a reputable horse riding school who is a member of Horse Safety Australia (unlike Slickers) who advised me that they had never once had an incident of a horse biting a rider in all their years of business. He said is a matter of horse education and that it is not feasible to keep 200 horses properly trained. (This was the number of horses Daryl told me he has). I also spoke to someone from Horse Safety Australia who said an incident of rearing and biting should NEVER occur and this reflects poor choice of horse by the business and that horses that are harnessed should NEVER go through a field where there are horses on the loose.
The arrogance of this man to not even offer an apology, just an outright refusal to take any responsibility whatsoever. I think this speaks to the total absence of any personal or professional integrity. And I see he demands cash payment so it would appear he may be trying to avoid paying tax as well. What a scoundrel.
翻译：这家公司的老板是个轻蔑、狂妄、撒谎的人，但事实会说话。
我们为 4 口之家预订了一次骑行，作为我儿子 9 岁生日的庆祝活动。这次骑行的负责人 Crystal 和 Hannah 耐心而友善地帮助我们的儿子克服了他最初对马的恐惧。
在骑行的中途，发生了以下事件：我骑的马与我女儿的马并驾齐驱。没有侵略性，没有速度，也没有对另一匹马造成威胁；只是一匹马和另一匹马并肩而行。我们女儿的马冲向我的马，咬了她的大腿。这是非常痛苦的。它留下了一个巨大的、非常柔软的瘀伤。
这件事不应该发生。我们都是没有经验的骑手。我们三个人甚至从未骑过马。我们在预订时和开始乘车前都明确说明了这一点。 Horse Safety Australia 初学者骑行最佳实践指南表明，骑手需要证明他们能够在出发前成功地向马匹发出基本指令，例如开始、停止等。在我们乘坐 Slickers Horse Riding 之前，这并没有发生。
身体受伤不仅影响了我对骑行的享受，此后我和我的女儿一样对再次发生事故的可能性感到非常焦虑。虽然我尽量减少表达我的焦虑以免引起我的女儿和儿子的恐慌，但我很害怕我的马会再次接近另一匹马，引发进一步的事件。作为完全没有经验的骑手，您对一匹马的控制非常有限，尤其是在一匹马感到被激怒要攻击另一匹马的情况下。
在这起事件之后，我们的团队在一片田野中被一匹不为领队所知的马接近了。用一位领导的话来说，这匹马似乎有意“惹事”。这对我们来说非常具有威胁性，尤其是在刚刚发生的事件之后。骑马领队设法将马控制在海湾，但它坚持不懈并让它在我们周围盘旋，试图接近导致非常紧张的几分钟。我们女儿的马已经表现出喜怒无常，很容易被触发。如果它对其他马有反应，可能会发生额外的事件。然而，这足以引起我们巨大的焦虑。马是巨大而强大的动物，这是一个具有威胁性的情况。我非常渴望结束旅程。我的女儿也是。
在骑行结束时，我们感谢骑行领导者的骑行，并没有向他们表达我们的真实感受，因为发生的一切都不是他们的错。教练们承认这“不是最好的旅程”。然而，考虑到本应控制但未控制的因素，他们已尽力而为。骑行负责人向我们建议，我们或许应该预订在 Kurwongbah 骑行。该网站令人困惑，并且不清楚对于绝对初学者来说最好的骑行方式是什么。我相信当她向 Natasha 进行初步询问时，她会建议最合适的车程和地点，因为我说我们都是初学者。
在我受伤并给我和我女儿造成极大痛苦之后，被要求提供付款证明真的很不寻常。我们应该得到退款，而不是追钱。他们应该关心对事件进行调查，而不是追逐金钱。他们没有履行提供安全环境和以应有的谨慎和技能提供服务的义务，鉴于此，他们不应该追逐金钱！
在我被公司的一匹马造成身体伤害的事件发生后，我们对公司没有联系感到非常惊讶和失望。没有完成事件报告，我们也没有就此事件进行跟进。领队被要求就付款证明与我们联系（在开始骑行之前已经支付了行程费用，但事后我们被要求提供“证明”）。确保他们收到我们的付款显然是首要任务，而不是确保他们在未来对我们和其他骑手的注意义务得到履行。想象一下，在发生此类事件后联系我们以确保我们已付款？车费应该退了！不是这个以金钱为中心的人，达里尔。他的女儿是领队。
在发生客户被马咬伤的事件后，从客户关怀和降低风险的角度来看，更不用说基本的专业礼貌，至少联系客户以检查他们的福利并讨论事件似乎是完全显而易见的更详细。不是达里尔。我的伙伴通过电子邮件联系了他。他屈尊不通过电子邮件回复（故意避免写任何东西）而是打电话给我。
达里尔咄咄逼人， 以他的态度居高临下和混淆视听，否认所有责任，而是指责我显然让另一匹马站起来咬我。他还否认它会长大。严重地。尽管同意向我提供我们签署的弃权书的副本，但 Daryl 根本没有提供，尽管我们与他跟进了此事。仅这一事实就让人质疑他的个人或职业操守。这个人太没骨气了，同意通过电话提供一份我们有权获得的文书副本，但随后没有跟进，也无视我们再次要求他提供的信件。我们有权得到它，但他太懦弱了，不敢提供它，大概是害怕法庭诉讼。这就是为什么我说他是个骗子——他答应给我寄一份我们签署的豁免书的副本，显然无意实际提供它。
可以说这件事本不应该发生。此项业务应深入了解您的马匹的性情，并了解它们之间的合作方式。马匹应与骑手的经验水平相匹配。我给娜塔莎的短信说，“我们都没有骑马的经历”。
脾气不好、难以预测、紧张或反应迟钝的马不应该分配给初学者。不应带领骑马穿过教练员不认识的马匹的场地，因为这些马匹的性情和行为是未知的，因此会给骑手带来风险。与狗一样，未系挽具的马匹可能会与系着挽具的软管发生冲突。这是 Slickers 为骑马活动提供安全环境并让您的客户获得积极体验的注意义务的基础。
新手和缺乏经验的人与马互动时管理风险的澳大利亚安全工作指南指出，初学者应该得到一匹安静稳定的马，而不是一匹紧张、反应迟钝、不顺从和反应迟钝的马。我们的马匹对命令的反应各不相同，但有些马匹拒绝服从要求领队介入的指示。即便如此，他们也很慢地执行要求的事情。 Safe Work 还建议，应对马匹在骑乘区域和作为马群一部分的社会行为进行全面测试。
此外，澳大利亚马匹安全局指出，一匹马应该与其他马匹进行良好的社交，并测试是否存在任何行为问题。它还规定，如果马匹对其他马匹具有攻击性、绊倒、冲撞、咬人或反应过度，则不得将它们用于骑行。我们的马确实绊倒了（地形非常陡峭，有些地方多岩石），我认为咬我的那匹马反应过度了。
Slickers 未能遵循上述准则。不出所料，Slickers 不是澳大利亚马匹安全组织的成员。在 Trip Advisor 的评论中多次提到与马匹咬人有关的业务，因此这不是一次性事件。
我与一家著名的骑马学校的老板交谈过，他是澳大利亚马匹安全协会的成员（与 Slickers 不同），他告诉我，在他们多年的业务中，从未发生过马咬骑手的事件。他说这是马匹教育的问题，要让 200 匹马得到适当的训练是不可行的。 （这是达里尔告诉我他拥有的马匹数量）。我还与澳大利亚马匹安全局的一位人士谈过，他说饲养和咬人的事件永远不应该发生，这反映出企业对马匹的选择不当，而且套好马匹的马匹永远不要穿过马匹散落的场地。
这个人的傲慢甚至不道歉，只是断然拒绝承担任何责任。我认为这说明完全没有任何个人或职业诚信。我看到他要求现金付款，所以看起来他可能也在试图避免纳税。真是个无赖。
我们为 4 口之家预订了一次骑行，作为我儿子 9 岁生日的庆祝活动。这次骑行的负责人 Crystal 和 Hannah 耐心而友善地帮助我们的儿子克服了他最初对马的恐惧。
在骑行的中途，发生了以下事件：我骑的马与我女儿的马并驾齐驱。没有侵略性，没有速度，也没有对另一匹马造成威胁；只是一匹马和另一匹马并肩而行。我们女儿的马冲向我的马，咬了她的大腿。这是非常痛苦的。它留下了一个巨大的、非常柔软的瘀伤。
这件事不应该发生。我们都是没有经验的骑手。我们三个人甚至从未骑过马。我们在预订时和开始乘车前都明确说明了这一点。 Horse Safety Australia 初学者骑行最佳实践指南表明，骑手需要证明他们能够在出发前成功地向马匹发出基本指令，例如开始、停止等。在我们乘坐 Slickers Horse Riding 之前，这并没有发生。
身体受伤不仅影响了我对骑行的享受，此后我和我的女儿一样对再次发生事故的可能性感到非常焦虑。虽然我尽量减少表达我的焦虑以免引起我的女儿和儿子的恐慌，但我很害怕我的马会再次接近另一匹马，引发进一步的事件。作为完全没有经验的骑手，您对一匹马的控制非常有限，尤其是在一匹马感到被激怒要攻击另一匹马的情况下。
在这起事件之后，我们的团队在一片田野中被一匹不为领队所知的马接近了。用一位领导的话来说，这匹马似乎有意“惹事”。这对我们来说非常具有威胁性，尤其是在刚刚发生的事件之后。骑马领队设法将马控制在海湾，但它坚持不懈并让它在我们周围盘旋，试图接近导致非常紧张的几分钟。我们女儿的马已经表现出喜怒无常，很容易被触发。如果它对其他马有反应，可能会发生额外的事件。然而，这足以引起我们巨大的焦虑。马是巨大而强大的动物，这是一个具有威胁性的情况。我非常渴望结束旅程。我的女儿也是。
在骑行结束时，我们感谢骑行领导者的骑行，并没有向他们表达我们的真实感受，因为发生的一切都不是他们的错。教练们承认这“不是最好的旅程”。然而，考虑到本应控制但未控制的因素，他们已尽力而为。骑行负责人向我们建议，我们或许应该预订在 Kurwongbah 骑行。该网站令人困惑，并且不清楚对于绝对初学者来说最好的骑行方式是什么。我相信当她向 Natasha 进行初步询问时，她会建议最合适的车程和地点，因为我说我们都是初学者。
在我受伤并给我和我女儿造成极大痛苦之后，被要求提供付款证明真的很不寻常。我们应该得到退款，而不是追钱。他们应该关心对事件进行调查，而不是追逐金钱。他们没有履行提供安全环境和以应有的谨慎和技能提供服务的义务，鉴于此，他们不应该追逐金钱！
在我被公司的一匹马造成身体伤害的事件发生后，我们对公司没有联系感到非常惊讶和失望。没有完成事件报告，我们也没有就此事件进行跟进。领队被要求就付款证明与我们联系（在开始骑行之前已经支付了行程费用，但事后我们被要求提供“证明”）。确保他们收到我们的付款显然是首要任务，而不是确保他们在未来对我们和其他骑手的注意义务得到履行。想象一下，在发生此类事件后联系我们以确保我们已付款？车费应该退了！不是这个以金钱为中心的人，达里尔。他的女儿是领队。
在发生客户被马咬伤的事件后，从客户关怀和降低风险的角度来看，更不用说基本的专业礼貌，至少联系客户以检查他们的福利并讨论事件似乎是完全显而易见的更详细。不是达里尔。我的伙伴通过电子邮件联系了他。他屈尊不通过电子邮件回复（故意避免写任何东西）而是打电话给我。
达里尔咄咄逼人， 以他的态度居高临下和混淆视听，否认所有责任，而是指责我显然让另一匹马站起来咬我。他还否认它会长大。严重地。尽管同意向我提供我们签署的弃权书的副本，但 Daryl 根本没有提供，尽管我们与他跟进了此事。仅这一事实就让人质疑他的个人或职业操守。这个人太没骨气了，同意通过电话提供一份我们有权获得的文书副本，但随后没有跟进，也无视我们再次要求他提供的信件。我们有权得到它，但他太懦弱了，不敢提供它，大概是害怕法庭诉讼。这就是为什么我说他是个骗子——他答应给我寄一份我们签署的豁免书的副本，显然无意实际提供它。
可以说这件事本不应该发生。此项业务应深入了解您的马匹的性情，并了解它们之间的合作方式。马匹应与骑手的经验水平相匹配。我给娜塔莎的短信说，“我们都没有骑马的经历”。
脾气不好、难以预测、紧张或反应迟钝的马不应该分配给初学者。不应带领骑马穿过教练员不认识的马匹的场地，因为这些马匹的性情和行为是未知的，因此会给骑手带来风险。与狗一样，未系挽具的马匹可能会与系着挽具的软管发生冲突。这是 Slickers 为骑马活动提供安全环境并让您的客户获得积极体验的注意义务的基础。
新手和缺乏经验的人与马互动时管理风险的澳大利亚安全工作指南指出，初学者应该得到一匹安静稳定的马，而不是一匹紧张、反应迟钝、不顺从和反应迟钝的马。我们的马匹对命令的反应各不相同，但有些马匹拒绝服从要求领队介入的指示。即便如此，他们也很慢地执行要求的事情。 Safe Work 还建议，应对马匹在骑乘区域和作为马群一部分的社会行为进行全面测试。
此外，澳大利亚马匹安全局指出，一匹马应该与其他马匹进行良好的社交，并测试是否存在任何行为问题。它还规定，如果马匹对其他马匹具有攻击性、绊倒、冲撞、咬人或反应过度，则不得将它们用于骑行。我们的马确实绊倒了（地形非常陡峭，有些地方多岩石），我认为咬我的那匹马反应过度了。
Slickers 未能遵循上述准则。不出所料，Slickers 不是澳大利亚马匹安全组织的成员。在 Trip Advisor 的评论中多次提到与马匹咬人有关的业务，因此这不是一次性事件。
我与一家著名的骑马学校的老板交谈过，他是澳大利亚马匹安全协会的成员（与 Slickers 不同），他告诉我，在他们多年的业务中，从未发生过马咬骑手的事件。他说这是马匹教育的问题，要让 200 匹马得到适当的训练是不可行的。 （这是达里尔告诉我他拥有的马匹数量）。我还与澳大利亚马匹安全局的一位人士谈过，他说饲养和咬人的事件永远不应该发生，这反映出企业对马匹的选择不当，而且套好马匹的马匹永远不要穿过马匹散落的场地。
这个人的傲慢甚至不道歉，只是断然拒绝承担任何责任。我认为这说明完全没有任何个人或职业诚信。我看到他要求现金付款，所以看起来他可能也在试图避免纳税。真是个无赖。
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