点评:Absolutely disappointed. Purchased tickets for March 9th on their website for my son’s 7th birthday. It’s all he’s been wanting and talking about. Drove an hour and a half from outside of Buffalo, New York to see a closed sign on the front door. Spoke to an Employee who happened to be walking out of the building who said they were closed today and that there must’ve been an issue with their online system and that I may be eligible to receive a refund. He was very dismissive and was more concerned about what a rush he was in to leave and said the website says they are closed today which it absolutely does not both the website and google said they were open. I called three separate times and emailed once before our arrival to see if I could book a private tour as well and never got an answer or response. With virtually nothing else to do with kids in the area, we all just ended up driving the hour and half back home. As a business owner I understand things happen but this in my opinion is absolutely unacceptable. My advice, If you’re thinking of traveling any kind of distance at all to visit this place, DONT!
翻译:非常失望。我儿子 7 岁生日那天,我在他们的网站上购买了 3 月 9 日的门票。这就是他一直想要和谈论的一切。我从纽约州布法罗市外开车一个半小时,看到前门挂着一个关闭的标志。与一位刚好走出大楼的员工交谈,他说他们今天关门了,他们的在线系统肯定出了问题,我可能有资格获得退款。他非常不屑一顾,更关心他急着离开,他说网站上说他们今天关门了,但事实并非如此,网站和谷歌都说他们开门。在我们到达之前,我打了三次电话,发了一次电子邮件,想看看我是否也可以预订私人旅游,但从未得到答复或回复。由于该地区几乎没有其他带孩子的事情要做,我们最后只好开车一个半小时回家。作为一名企业主,我理解事情会发生,但在我看来,这是绝对不可接受的。我的建议是,如果您想长途旅行来参观这个地方,千万不要!