旅行
账户
JaMort
Ok, but not the premium experience we were expecting
Lifehouse Spa的点评
点评：We enjoy a spa on a cruise and thought a two night stay would be a great experience.
Staff were great but the experience was not as ‘premium’ as we expected.
It was a little too much ‘4 star hotel’ than luxury spa and fitness location and not really enough to keep us occupied for two days (can’t do two days reading around the inside pool).
So a bit more detail:
Room - we stayed in a first floor signature room, with a great view over one of the ponds. There are USB ports both sides of the bed and at the desk which are handy. The room was a good size and nice, but had a few niggles:
Room Storage - the room had no storage apart from a small rail for say 6 hangers. There was nowhere to put your case, so just cases on the floor for two days. It could do with just a raised area for your case(s) or some storage.
Room Safe - you expect a safe, but not on the floor. You literally have to crawl on your hands and knees to use it.
Room Bed - bed was comfortable and very large, but a dated scandi style with a wooden boarder of about 15cm all the way round, perfect to wack your legs when getting in and out.
Room Bath / Shower - the shower was over the bath, a little under pressure but nice and warm. At the shower end there is non slip material, but not the end where you need to get out, so be very careful.
Room Blinds - the French doors have blackout curtains which is great, there is however a small window about head height which just has Venetian blinds. This needs some form of blackout covering - we wedged a cushion over it.
Spa area - this was our major area of disappointment.
It isn’t really big enough for the number of people using it - we stayed in between Christmas and new year and every lounger was taken and the jacuzzi area especially was far too small (capacity for 10 max). The sauna was out of order when we visited, the pool was cloudy (too cloudy), the steam room seat had tiles missing and you got grout on your hands when you put them on the seat. We were expecting a premium luxurious area and this just didn’t fit the brief, no better than most 4 star hotels (and worse than our local David Lloyd).
Gym - Gym was clean and had a reasonable array of machines, but again, as a location that specializes in health and fitness we found the gym small, with only two free weight benches 8 cardio machines etc. A reasonable hotel gym, nothing more.
Spa Treatments - this was mad, the wife had two treatments booked, back to back. Normally you stay in your treatment room between facial and massage and often you keep the same member of staff. Here she was asked to get dressed after her facial, wait in the lounge area to then go to a different room for her massage - madness.
Activities - we are not the kind of people to spend the whole day around the pool (especially inside), so we’d hoped there would be a good selection of activities (classes etc), there were a couple, but only about 3 classes a day and nothing in the evening. So it’s sit in the bar or your room. We cracked on the second day and headed out for the evening.
Restaurant - We are both Coeliacs and therefore need to have a Gluten Free diet. The food was good, but choice for a Coeliac was very limited. Staff were very knowledgeable and adjusted food items where they could, but still choice very limited for a Coeliac.
Food is also premium priced, £22 for a sandwich, about £110 for a couple for a 3 course dinner - £10 more each for steak (excluding drinks). As I say food was good, but unfortunately a bit limited for us.
Staff - staff were amazing throughout the hotel / venue, bar / restaurant / reception staff all very helpful.
In summary it was clean and its staff are amazing, but needs work to reclaim its ‘premium’ status. The hotel / venue just didn't feel like it’s being maintained to a 5 star / premium finish and the spa area is just too small for the volume of clientele.
Staff were great but the experience was not as ‘premium’ as we expected.
It was a little too much ‘4 star hotel’ than luxury spa and fitness location and not really enough to keep us occupied for two days (can’t do two days reading around the inside pool).
So a bit more detail:
Room - we stayed in a first floor signature room, with a great view over one of the ponds. There are USB ports both sides of the bed and at the desk which are handy. The room was a good size and nice, but had a few niggles:
Room Storage - the room had no storage apart from a small rail for say 6 hangers. There was nowhere to put your case, so just cases on the floor for two days. It could do with just a raised area for your case(s) or some storage.
Room Safe - you expect a safe, but not on the floor. You literally have to crawl on your hands and knees to use it.
Room Bed - bed was comfortable and very large, but a dated scandi style with a wooden boarder of about 15cm all the way round, perfect to wack your legs when getting in and out.
Room Bath / Shower - the shower was over the bath, a little under pressure but nice and warm. At the shower end there is non slip material, but not the end where you need to get out, so be very careful.
Room Blinds - the French doors have blackout curtains which is great, there is however a small window about head height which just has Venetian blinds. This needs some form of blackout covering - we wedged a cushion over it.
Spa area - this was our major area of disappointment.
It isn’t really big enough for the number of people using it - we stayed in between Christmas and new year and every lounger was taken and the jacuzzi area especially was far too small (capacity for 10 max). The sauna was out of order when we visited, the pool was cloudy (too cloudy), the steam room seat had tiles missing and you got grout on your hands when you put them on the seat. We were expecting a premium luxurious area and this just didn’t fit the brief, no better than most 4 star hotels (and worse than our local David Lloyd).
Gym - Gym was clean and had a reasonable array of machines, but again, as a location that specializes in health and fitness we found the gym small, with only two free weight benches 8 cardio machines etc. A reasonable hotel gym, nothing more.
Spa Treatments - this was mad, the wife had two treatments booked, back to back. Normally you stay in your treatment room between facial and massage and often you keep the same member of staff. Here she was asked to get dressed after her facial, wait in the lounge area to then go to a different room for her massage - madness.
Activities - we are not the kind of people to spend the whole day around the pool (especially inside), so we’d hoped there would be a good selection of activities (classes etc), there were a couple, but only about 3 classes a day and nothing in the evening. So it’s sit in the bar or your room. We cracked on the second day and headed out for the evening.
Restaurant - We are both Coeliacs and therefore need to have a Gluten Free diet. The food was good, but choice for a Coeliac was very limited. Staff were very knowledgeable and adjusted food items where they could, but still choice very limited for a Coeliac.
Food is also premium priced, £22 for a sandwich, about £110 for a couple for a 3 course dinner - £10 more each for steak (excluding drinks). As I say food was good, but unfortunately a bit limited for us.
Staff - staff were amazing throughout the hotel / venue, bar / restaurant / reception staff all very helpful.
In summary it was clean and its staff are amazing, but needs work to reclaim its ‘premium’ status. The hotel / venue just didn't feel like it’s being maintained to a 5 star / premium finish and the spa area is just too small for the volume of clientele.
翻译：我们在游轮上享受了水疗，觉得住上两晚会是一次很棒的体验。
员工很棒，但体验并不像我们预期的那样“高级”。
比起豪华水疗和健身场所，这里更像是“四星级酒店”，而且真的不足以让我们在这里呆上两天（没法在室内游泳池边看书两天）。
再详细一点：
房间 - 我们住在一楼的特色房间，可以俯瞰池塘。床的两侧和桌子上都有 USB 端口，非常方便。房间大小合适，很漂亮，但有几个小问题：
房间储物 - 房间里除了一个可以挂 6 个衣架的小挂杆外没有储物空间。没有地方放你的行李箱，所以只能把行李箱放在地板上两天。只要有一个高架区域放你的行李箱或一些储物空间就行了。
房间保险箱 - 你希望有保险箱，但不是放在地板上。您实际上必须用手和膝盖爬行才能使用它。
房间床 - 床很舒服，非常大，但是一种过时的斯堪的纳维亚风格，四周都有大约 15 厘米的木板，进出时很容易撞到您的腿。
房间浴缸/淋浴 - 淋浴在浴缸上方，水压有点小，但很温暖。淋浴端有防滑材料，但您需要出去的那一端没有，所以要非常小心。
房间百叶窗 - 法式门有遮光窗帘，这很棒，但是有一个大约头部高度的小窗户，上面只有百叶窗。这需要某种形式的遮光罩 - 我们在它上面楔了一个垫子。
水疗区 - 这是我们最失望的地方。
它对于使用它的人数来说真的不够大 - 我们在圣诞节和新年之间住在这里，每个躺椅都被占了，尤其是按摩浴缸区域太小了（最多可容纳 10 人）。我们去的时候，桑拿房坏了，游泳池里云雾缭绕（太云了），蒸汽房的座位上没有瓷砖，当你把手放在座位上时，手上会沾上水泥浆。我们原本期待的是高级豪华区域，但这完全不符合我们的要求，不比大多数四星级酒店好（比我们当地的 David Lloyd 还差）。
健身房 - 健身房很干净，有各种各样的器械，但同样，作为一个专注于健康和健身的地方，我们发现健身房很小，只有两个自由举重凳、8 台有氧运动器械等。一个还不错的酒店健身房，仅此而已。
水疗护理 - 这太疯狂了，妻子连续预订了两次护理。通常情况下，您会在面部护理和按摩之间留在治疗室，而且通常会保留同一位员工。在这里，她被要求在面部护理后穿好衣服，在休息区等候，然后去另一个房间按摩 - 太疯狂了。
活动 - 我们不是那种整天待在泳池边的人（尤其是在室内），所以我们希望有丰富的活动选择（课程等），虽然有几节课，但每天只有 3 节课，晚上没有。所以只能坐在酒吧或房间里。第二天我们累了，晚上出去玩了。
餐厅 - 我们都是乳糜泻患者，因此需要无麸质饮食。食物很好，但乳糜泻患者的选择非常有限。工作人员非常博学，尽可能调整食物，但乳糜泻患者的选择仍然非常有限。
食物价格也很高，一份三明治 22 英镑，一对夫妇的三道菜晚餐约 110 英镑 - 牛排每人多 10 英镑（不包括饮料）。正如我所说，食物很好，但不幸的是对我们来说有点有限。
工作人员 - 整个酒店/场地的工作人员都很棒，酒吧/餐厅/接待处的工作人员都非常乐于助人。
总的来说，这里很干净，员工也很棒，但需要努力才能恢复其“高端”地位。这家酒店/场地感觉不像是保持了 5 星级/高端的水平，水疗区对于大量顾客来说太小了。
员工很棒，但体验并不像我们预期的那样“高级”。
比起豪华水疗和健身场所，这里更像是“四星级酒店”，而且真的不足以让我们在这里呆上两天（没法在室内游泳池边看书两天）。
再详细一点：
房间 - 我们住在一楼的特色房间，可以俯瞰池塘。床的两侧和桌子上都有 USB 端口，非常方便。房间大小合适，很漂亮，但有几个小问题：
房间储物 - 房间里除了一个可以挂 6 个衣架的小挂杆外没有储物空间。没有地方放你的行李箱，所以只能把行李箱放在地板上两天。只要有一个高架区域放你的行李箱或一些储物空间就行了。
房间保险箱 - 你希望有保险箱，但不是放在地板上。您实际上必须用手和膝盖爬行才能使用它。
房间床 - 床很舒服，非常大，但是一种过时的斯堪的纳维亚风格，四周都有大约 15 厘米的木板，进出时很容易撞到您的腿。
房间浴缸/淋浴 - 淋浴在浴缸上方，水压有点小，但很温暖。淋浴端有防滑材料，但您需要出去的那一端没有，所以要非常小心。
房间百叶窗 - 法式门有遮光窗帘，这很棒，但是有一个大约头部高度的小窗户，上面只有百叶窗。这需要某种形式的遮光罩 - 我们在它上面楔了一个垫子。
水疗区 - 这是我们最失望的地方。
它对于使用它的人数来说真的不够大 - 我们在圣诞节和新年之间住在这里，每个躺椅都被占了，尤其是按摩浴缸区域太小了（最多可容纳 10 人）。我们去的时候，桑拿房坏了，游泳池里云雾缭绕（太云了），蒸汽房的座位上没有瓷砖，当你把手放在座位上时，手上会沾上水泥浆。我们原本期待的是高级豪华区域，但这完全不符合我们的要求，不比大多数四星级酒店好（比我们当地的 David Lloyd 还差）。
健身房 - 健身房很干净，有各种各样的器械，但同样，作为一个专注于健康和健身的地方，我们发现健身房很小，只有两个自由举重凳、8 台有氧运动器械等。一个还不错的酒店健身房，仅此而已。
水疗护理 - 这太疯狂了，妻子连续预订了两次护理。通常情况下，您会在面部护理和按摩之间留在治疗室，而且通常会保留同一位员工。在这里，她被要求在面部护理后穿好衣服，在休息区等候，然后去另一个房间按摩 - 太疯狂了。
活动 - 我们不是那种整天待在泳池边的人（尤其是在室内），所以我们希望有丰富的活动选择（课程等），虽然有几节课，但每天只有 3 节课，晚上没有。所以只能坐在酒吧或房间里。第二天我们累了，晚上出去玩了。
餐厅 - 我们都是乳糜泻患者，因此需要无麸质饮食。食物很好，但乳糜泻患者的选择非常有限。工作人员非常博学，尽可能调整食物，但乳糜泻患者的选择仍然非常有限。
食物价格也很高，一份三明治 22 英镑，一对夫妇的三道菜晚餐约 110 英镑 - 牛排每人多 10 英镑（不包括饮料）。正如我所说，食物很好，但不幸的是对我们来说有点有限。
工作人员 - 整个酒店/场地的工作人员都很棒，酒吧/餐厅/接待处的工作人员都非常乐于助人。
总的来说，这里很干净，员工也很棒，但需要努力才能恢复其“高端”地位。这家酒店/场地感觉不像是保持了 5 星级/高端的水平，水疗区对于大量顾客来说太小了。
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