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25p for the pleasure of getting your stuff.
The LC的点评
点评：Great pool and my 6-year-old son absolutely loved it. The only thing that really lets the place down is the frankly bizarre locker system.
You have to pay 25p for a single-use token to access your locker. I can understand charging 25p to use a locker, but what I don’t understand is why that apparently means you only get one opportunity to access your own belongings.
During our session, my son’s goggles came off and I wanted to get our towel from the locker to dry them. I asked a member of staff if I could get another token, only to be told that I would have to get myself and my son completely dried and dressed, leave the pool, go to the main reception and buy another 25p token — then get changed again and go back into the pool.
So, just to clarify how ridiculous this is: your child needs their inhaler from your bag? That’s another 25p. Want to get a drink from your own bag? Another 25p. Need to get your towel? Another 25p. Want to check the time because, coincidentally, the clock in the pool wasn’t working? Yep — better get dried, dressed, leave the pool, pay your 25p and start the whole process again.
And it’s not even the 25p that bothers me. It’s the sheer madness of having to pay every time you need access to your own belongings, followed by the ridiculous process of getting completely dressed and going back to reception each time.
Surely the obvious solution would be for staff to have access to a supply of free additional tokens that they can give to customers when there is a genuine need to access their locker again during the same session. That would cost virtually nothing, would be far more customer-friendly and, most importantly, would save parents having to dry and dress their children simply because they need to retrieve something from a bag.
It’s a great pool, but the locker system is unnecessarily restrictive and feels like a silly solution to a problem that doesn’t exist.
You have to pay 25p for a single-use token to access your locker. I can understand charging 25p to use a locker, but what I don’t understand is why that apparently means you only get one opportunity to access your own belongings.
During our session, my son’s goggles came off and I wanted to get our towel from the locker to dry them. I asked a member of staff if I could get another token, only to be told that I would have to get myself and my son completely dried and dressed, leave the pool, go to the main reception and buy another 25p token — then get changed again and go back into the pool.
So, just to clarify how ridiculous this is: your child needs their inhaler from your bag? That’s another 25p. Want to get a drink from your own bag? Another 25p. Need to get your towel? Another 25p. Want to check the time because, coincidentally, the clock in the pool wasn’t working? Yep — better get dried, dressed, leave the pool, pay your 25p and start the whole process again.
And it’s not even the 25p that bothers me. It’s the sheer madness of having to pay every time you need access to your own belongings, followed by the ridiculous process of getting completely dressed and going back to reception each time.
Surely the obvious solution would be for staff to have access to a supply of free additional tokens that they can give to customers when there is a genuine need to access their locker again during the same session. That would cost virtually nothing, would be far more customer-friendly and, most importantly, would save parents having to dry and dress their children simply because they need to retrieve something from a bag.
It’s a great pool, but the locker system is unnecessarily restrictive and feels like a silly solution to a problem that doesn’t exist.
翻译：泳池很棒，我6岁的儿子特别喜欢。唯一让这个地方减分的地方就是那个实在有些奇怪的储物柜系统。
使用储物柜需要支付25便士来购买一次性使用的令牌。我理解收取25便士作为使用费是合理的，但我不明白的是，为什么这样做就意味着用户只有一次取用自己物品的机会。
在我们游泳期间，我儿子的泳镜掉了，于是我想从储物柜里拿出毛巾来擦干它。我询问工作人员能否再买一张代币，结果得到的答复是：我必须把我和儿子全身擦干、穿好衣服，离开泳池，到主接待处再花25便士购买一张代币——之后还得重新换装才能重新进入泳池。
那么，为了说明这有多荒谬：孩子需要从你的包里拿吸入器？那又得花25便士。想从包里拿饮料喝？再花25便士。需要拿毛巾？还是25便士。想看看时间呢？凑巧的是，泳池里的计时器坏了？没错——只能擦干身体、穿好衣服，离开泳池，支付25便士后，再重新走一遍整个流程。
其实让我头疼的并不是那25便士。真正荒谬的是：每次想要拿回自己的物品都得付费，之后还得穿戴整齐、再回到接待处，整个过程简直荒谬至极。显然，最好的解决办法就是让工作人员能够随时拿到一些免费的额外令牌，以便在同一次使用过程中，当顾客确实需要再次打开储物柜时，工作人员可以把这些令牌提供给他们。这样做几乎不花什么成本，也能极大提升对顾客的友好度。最重要的是，这样就能避免家长们仅仅因为需要从包里取东西而不得不给孩子擦干身体并重新穿衣的麻烦。
这是一个很棒的泳池。不过，这个储物柜系统限制过多，感觉像是在为一个根本不存在的问题硬找解决方案，实在很愚蠢。
使用储物柜需要支付25便士来购买一次性使用的令牌。我理解收取25便士作为使用费是合理的，但我不明白的是，为什么这样做就意味着用户只有一次取用自己物品的机会。
在我们游泳期间，我儿子的泳镜掉了，于是我想从储物柜里拿出毛巾来擦干它。我询问工作人员能否再买一张代币，结果得到的答复是：我必须把我和儿子全身擦干、穿好衣服，离开泳池，到主接待处再花25便士购买一张代币——之后还得重新换装才能重新进入泳池。
那么，为了说明这有多荒谬：孩子需要从你的包里拿吸入器？那又得花25便士。想从包里拿饮料喝？再花25便士。需要拿毛巾？还是25便士。想看看时间呢？凑巧的是，泳池里的计时器坏了？没错——只能擦干身体、穿好衣服，离开泳池，支付25便士后，再重新走一遍整个流程。
其实让我头疼的并不是那25便士。真正荒谬的是：每次想要拿回自己的物品都得付费，之后还得穿戴整齐、再回到接待处，整个过程简直荒谬至极。显然，最好的解决办法就是让工作人员能够随时拿到一些免费的额外令牌，以便在同一次使用过程中，当顾客确实需要再次打开储物柜时，工作人员可以把这些令牌提供给他们。这样做几乎不花什么成本，也能极大提升对顾客的友好度。最重要的是，这样就能避免家长们仅仅因为需要从包里取东西而不得不给孩子擦干身体并重新穿衣的麻烦。
这是一个很棒的泳池。不过，这个储物柜系统限制过多，感觉像是在为一个根本不存在的问题硬找解决方案，实在很愚蠢。
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