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Not Quite the Blissful Escape I Hoped For
Roemertherme的点评
点评：We recently visited this thermal spa with high expectations of relaxation and rejuvenation, but unfortunately, the experience fell short in several key areas.
From the outset, customer service was underwhelming. Staff seemed disengaged and offered little guidance, which made navigating the spa confusing. The wearable wrist chip—meant to grant access to various facilities—was more of a hindrance than a help. We were denied entry to several areas without explanation, and no one proactively explained how the system worked or what was included in our visit.
The lack of signage and clear directions added to the frustration. We wasted a considerable amount of time trying to locate the massage room, which was tucked away in an obscure part of the building. And had to keep going through public areas to get to. By the time I arrived, I was more stressed than relaxed.
I had paid extra for access to the sauna facilities, but after a some minutes I was called out from one by a staff member, who vaguely told me I needed a towel. After some confusion and trying to figure out what I’d done wrong, I was eventually pointed to a sign showing swimwear symbols crossed out. This was never communicated beforehand, and the lack of clear instructions made the whole experience frustrating.
While the spa itself has potential, the operational and service shortcomings made it difficult to fully enjoy. A little more attention to guest experience and communication would go a long way in making this place truly restorative.
From the outset, customer service was underwhelming. Staff seemed disengaged and offered little guidance, which made navigating the spa confusing. The wearable wrist chip—meant to grant access to various facilities—was more of a hindrance than a help. We were denied entry to several areas without explanation, and no one proactively explained how the system worked or what was included in our visit.
The lack of signage and clear directions added to the frustration. We wasted a considerable amount of time trying to locate the massage room, which was tucked away in an obscure part of the building. And had to keep going through public areas to get to. By the time I arrived, I was more stressed than relaxed.
I had paid extra for access to the sauna facilities, but after a some minutes I was called out from one by a staff member, who vaguely told me I needed a towel. After some confusion and trying to figure out what I’d done wrong, I was eventually pointed to a sign showing swimwear symbols crossed out. This was never communicated beforehand, and the lack of clear instructions made the whole experience frustrating.
While the spa itself has potential, the operational and service shortcomings made it difficult to fully enjoy. A little more attention to guest experience and communication would go a long way in making this place truly restorative.
翻译：我们最近去了这家温泉水疗中心，满怀放松和恢复活力的期待，但不幸的是，这次体验在几个关键方面都差强人意。
从一开始，客户服务就令人失望。工作人员似乎很冷漠，几乎没有提供任何指导，这让水疗中心的导航变得混乱。可穿戴腕带芯片——用于进入各种设施——与其说是帮助，不如说是阻碍。我们被无故拒绝进入几个区域，也没有人主动解释系统的工作原理或我们此次体验包含哪些内容。
缺乏标识和清晰的路线指引更加剧了这种沮丧。我们浪费了相当多的时间试图找到按摩室，它隐藏在建筑中一个不起眼的地方。而且不得不穿过公共区域才能到达。到达那里时，我感到压力很大，而不是放松。
我额外支付了桑拿设施的使用费，但几分钟后，一位工作人员把我叫了出来，含糊地告诉我需要一条毛巾。经过一番困惑，我试图弄清楚自己做错了什么，最终有人指给我看一个标有泳衣符号被划掉的标志。事先从未告知过这一点，而且缺乏明确的指示，导致整个体验令人沮丧。
虽然水疗中心本身很有潜力，但运营和服务的不足让我难以充分享受。如果能多关注一下客人的体验和沟通，就能让这里真正恢复活力。
从一开始，客户服务就令人失望。工作人员似乎很冷漠，几乎没有提供任何指导，这让水疗中心的导航变得混乱。可穿戴腕带芯片——用于进入各种设施——与其说是帮助，不如说是阻碍。我们被无故拒绝进入几个区域，也没有人主动解释系统的工作原理或我们此次体验包含哪些内容。
缺乏标识和清晰的路线指引更加剧了这种沮丧。我们浪费了相当多的时间试图找到按摩室，它隐藏在建筑中一个不起眼的地方。而且不得不穿过公共区域才能到达。到达那里时，我感到压力很大，而不是放松。
我额外支付了桑拿设施的使用费，但几分钟后，一位工作人员把我叫了出来，含糊地告诉我需要一条毛巾。经过一番困惑，我试图弄清楚自己做错了什么，最终有人指给我看一个标有泳衣符号被划掉的标志。事先从未告知过这一点，而且缺乏明确的指示，导致整个体验令人沮丧。
虽然水疗中心本身很有潜力，但运营和服务的不足让我难以充分享受。如果能多关注一下客人的体验和沟通，就能让这里真正恢复活力。
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