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Anu J
Disappointing Experience at Cairnie Fruit Farm
Cairnie Fruit Farm & Mega Maze的点评
点评：We visited Cairnie Fruit Farm on 13/06/2026 after purchasing online tickets for seven family members, including three children and two elderly grandparents. We travelled all the way from Edinburgh and were really looking forward to a family day out.
Unfortunately, due to travel delays and difficulty finding the parking area, we arrived at the farm around 3:45 PM. When we reached the entrance, we were informed that the strawberry field was some distance away. By the time we got there with our children and elderly parents, it was approximately 3:50 PM.
We explained our situation to the staff, including the long journey, the travel delays, and the fact that we had already paid for seven tickets online. We also offered to leave before closing time. However, our request for entry was refused.
What disappointed us most was the attitude of the staff. Instead of showing understanding, we were told that many people travel from different parts of the world and that our circumstances did not matter. We found this response unhelpful and lacking in customer care.
Our children were extremely upset after looking forward to the strawberry-picking experience. Even when they approached the play area, we did not feel welcomed. We were willing to pay the additional £7.50 fee for the children's activities, but the overall experience left us feeling unwelcome and disappointed.
After a long journey and the cost of tickets for our entire family, we expected a more customer-friendly and compassionate approach, especially considering we were travelling with young children and elderly grandparents.
Sadly, what should have been a memorable family outing turned into a very disappointing experience. We hope the management reviews how situations like this are handled in the future and places greater emphasis on customer service and understanding.
Unfortunately, due to travel delays and difficulty finding the parking area, we arrived at the farm around 3:45 PM. When we reached the entrance, we were informed that the strawberry field was some distance away. By the time we got there with our children and elderly parents, it was approximately 3:50 PM.
We explained our situation to the staff, including the long journey, the travel delays, and the fact that we had already paid for seven tickets online. We also offered to leave before closing time. However, our request for entry was refused.
What disappointed us most was the attitude of the staff. Instead of showing understanding, we were told that many people travel from different parts of the world and that our circumstances did not matter. We found this response unhelpful and lacking in customer care.
Our children were extremely upset after looking forward to the strawberry-picking experience. Even when they approached the play area, we did not feel welcomed. We were willing to pay the additional £7.50 fee for the children's activities, but the overall experience left us feeling unwelcome and disappointed.
After a long journey and the cost of tickets for our entire family, we expected a more customer-friendly and compassionate approach, especially considering we were travelling with young children and elderly grandparents.
Sadly, what should have been a memorable family outing turned into a very disappointing experience. We hope the management reviews how situations like this are handled in the future and places greater emphasis on customer service and understanding.
翻译：2026年6月13日，我们一家七口（包括三个孩子和两位年迈的祖父母）参观了凯尔尼水果农场。我们提前在网上购买了门票。我们特地从爱丁堡远道而来，非常期待这次家庭出游。
然而，由于旅途延误和停车困难，我们直到下午3:45左右才到达农场。到达入口后，工作人员告知我们草莓园距离入口还有一段距离。等我们带着孩子和年迈的父母到达时，已经是下午3:50左右了。
我们向工作人员解释了我们的情况，包括长途跋涉、交通延误以及我们已经在网上购买了七张门票。我们也提出可以在闭园前离开。但是，我们的请求被拒绝了。
最让我们失望的是工作人员的态度。他们非但没有表示理解，反而告诉我们，很多人都从世界各地来，我们的情况无关紧要。我们认为这种回应毫无帮助，也缺乏应有的客户服务意识。
孩子们原本非常期待采摘草莓的体验，结果却非常失望。即使他们走到游乐区，我们也感觉不到任何欢迎。我们愿意额外支付7.50英镑的儿童活动费用，但整体体验却让我们感到不受欢迎和失望。
经过长途跋涉，加上全家门票的费用，我们期待得到更人性化、更体贴的服务，尤其考虑到我们带着年幼的孩子和年迈的祖父母出行。
遗憾的是，原本应该是一次难忘的家庭出游，却变成了一次非常令人失望的经历。我们希望管理层能够反思今后处理此类情况的方式，并更加重视客户服务和理解。
然而，由于旅途延误和停车困难，我们直到下午3:45左右才到达农场。到达入口后，工作人员告知我们草莓园距离入口还有一段距离。等我们带着孩子和年迈的父母到达时，已经是下午3:50左右了。
我们向工作人员解释了我们的情况，包括长途跋涉、交通延误以及我们已经在网上购买了七张门票。我们也提出可以在闭园前离开。但是，我们的请求被拒绝了。
最让我们失望的是工作人员的态度。他们非但没有表示理解，反而告诉我们，很多人都从世界各地来，我们的情况无关紧要。我们认为这种回应毫无帮助，也缺乏应有的客户服务意识。
孩子们原本非常期待采摘草莓的体验，结果却非常失望。即使他们走到游乐区，我们也感觉不到任何欢迎。我们愿意额外支付7.50英镑的儿童活动费用，但整体体验却让我们感到不受欢迎和失望。
经过长途跋涉，加上全家门票的费用，我们期待得到更人性化、更体贴的服务，尤其考虑到我们带着年幼的孩子和年迈的祖父母出行。
遗憾的是，原本应该是一次难忘的家庭出游，却变成了一次非常令人失望的经历。我们希望管理层能够反思今后处理此类情况的方式，并更加重视客户服务和理解。
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