点评:I purchased a diamond ring from Jewel House back in April of 2024. One of the Diamonds fell out, took it to the jeweler that I deal with in the states only because I thought it would be safer. They call themselves fixing it but the diamond fell out again. I said I paid to much to not be able to wear my beautiful ring. The jeweler I used said they didn't want to touch it again. So I decided to contact Jewel House and told them what happened and they were so understanding and told me to send it back to them. Told me exactly how to send it with insurance. They let me know they had received it and asked what I wanted to do. I told him I wanted another ring due to the fact, the diamonds were not set in prongs.
So they said, no problem. Let me show you a couple of rings that are set in prongs. I will send you a couple of pictures. Of rings, of the same value and quality of the one you purchased, 18 K gold I've never been so happy. Got my new ring back in a couple day. Will definitely visit Jewel House on next vist to St Thomas. So impressed on how they do business. Check them out the next time you are visiting.
翻译:我于 2024 年 4 月从 Jewel House 购买了一枚钻石戒指。其中一颗钻石掉了,我把它带到我在美国打交道的珠宝商那里,因为我认为这样会更安全。他们自称在修,但钻石又掉了。我说我付了太多钱,不能戴我漂亮的戒指了。我找的珠宝商说他们不想再碰它了。所以我决定联系 Jewel House 并告诉他们发生了什么,他们非常理解并告诉我把它寄回给他们。告诉我如何投保。他们让我知道他们已经收到了,并问我想要做什么。我告诉他我想要另一枚戒指,因为钻石没有镶嵌在爪子上。
所以他们说没问题。让我给你看几枚镶嵌在爪子上的戒指。我会给你发几张照片。戒指的价值和质量与你买的戒指相同,18K 金,我从来没有这么开心过。几天后我收到了新戒指。下次去圣托马斯时一定会去 Jewel House。他们的经营方式让我印象深刻。下次你来的时候可以去看看。