点评:I was trying to arrange a final get together for my daughter and her nursery friends/ early birthday party for my daughter. I spoke to a guy called Peter, who just answers the phone with hello- so you have no idea who you are speaking to any way!
I had a couple of conversations with him spread across the week. And a day was finally agreed with other mums, to which Peter said he would pencil it in (31st August) and phone him on Tuesday (today) to finalise the payment. Which I did, when I got on the phone he acted like he no recollection of our conversations and had given the date away. Which I now have to let all the parents and my daughter down and try and find an alternative. He was very rude, unapologetic, uncaring about the fact he had completely just ruined what would have been perfect for an end of nursery get together for children. Not to mention how much effort it takes to get response from such a big group of people in busy lives! Poor customer service!
翻译:我正想为我女儿和她幼儿园的朋友们安排一次最后的聚会/提前为我女儿办个生日派对。我和一个叫彼得的人谈过,他接电话只会说声你好——所以你根本不知道跟谁说话!
我这周和他聊了好几次。最后和其他妈妈们商定了日期,彼得说他会把日期(8月31日)写下来,周二(今天)给他打电话确定付款。我照做了,结果接电话的时候,他表现得好像不记得我们聊过什么似的,把日期都透露了。现在我不得不让所有家长和我女儿失望,想办法换个方式。他非常粗鲁,毫无歉意,完全不顾他把原本完美的幼儿园结束聚会给毁了。更不用说在这么忙碌的生活中,要得到这么多人的回复需要付出多大的努力!糟糕的客户服务!