点评:Issue with order from museum shop. Sent email, ignored, left message on voicemail, ignored. Emailed again, repliy, contact number on the payment info, aha, wrong museum! The wrong museum then gave me the correct number. Which when never answered, turns out was another wrong number.
Confirmed a new delivery address. They said fine. Then sent to the incorrect address. Queried, told we can't change the delivery address. Proved they said they could. What a mess. A postage refund, thanks. Then half hour and a drive to post it myself. Customer service appalling. I can only go by their information or advice. Hard when they lied, contradicted and denied their own actions. The last communication was with the actual curator. She was appalling too. Repeating information and very dismissive. Had to actually ask her to not interrupt so she'd fully hear what I was trying to explain.
I'll never use the museum or shop again.
翻译:博物馆商店的订单有问题。发了邮件,被忽略了,在语音信箱留言,也被忽略了。再次发邮件,回复,付款信息上的联系电话,啊哈,错了博物馆!错误的博物馆给了我正确的号码。但一直没有回复,结果又是一个错误的号码。
确认了一个新的送货地址。他们说没问题。然后送到了错误的地址。询问后,他们说我们不能更改送货地址。事实证明他们说可以。真是一团糟。退还邮费,谢谢。然后花了半个小时开车自己寄出去。客户服务太糟糕了。我只能根据他们的信息或建议行事。当他们撒谎、自相矛盾并否认自己的行为时,我很难接受。最后一次沟通是与实际馆长进行的。她也很糟糕。重复信息,非常不屑一顾。我不得不要求她不要打断我,这样她才能完全听到我想解释的内容。
我再也不会去博物馆或商店了。