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mcdizzy
Very poor accessibility
奥斯本楼的点评
点评：We visited Osborne House with elderly friends and were very disappointed with how inaccessible the site is for anyone with mobility issues.
Despite the website stating that wheelchairs are available, there are only two on site – one was broken and the other already in use when we arrived. Much of the grounds are covered in loose gravel, which makes it extremely difficult to use a wheelchair or a wheeled walking frame. This meant our friends were unable to enjoy large parts of the grounds.
The shuttle bus to the Swiss Cottage was a good idea and does have a ramp, but staff need better training – users must be able to access the ramp from the very bottom, not be asked to step on from the side.
On a positive note, the staff inside the house itself were excellent – very helpful with the lift and alternative routes, and clearly aware of accessibility needs.
Overall, though, the experience was frustrating and could have been so much better with a little more planning. A few simple changes, such as temporary accessibility tracks or binding the gravel with resin, would make Osborne House far more welcoming without harming its historic setting.
Despite the website stating that wheelchairs are available, there are only two on site – one was broken and the other already in use when we arrived. Much of the grounds are covered in loose gravel, which makes it extremely difficult to use a wheelchair or a wheeled walking frame. This meant our friends were unable to enjoy large parts of the grounds.
The shuttle bus to the Swiss Cottage was a good idea and does have a ramp, but staff need better training – users must be able to access the ramp from the very bottom, not be asked to step on from the side.
On a positive note, the staff inside the house itself were excellent – very helpful with the lift and alternative routes, and clearly aware of accessibility needs.
Overall, though, the experience was frustrating and could have been so much better with a little more planning. A few simple changes, such as temporary accessibility tracks or binding the gravel with resin, would make Osborne House far more welcoming without harming its historic setting.
翻译：我们和年长的朋友们一起参观了奥斯本庄园，但对于行动不便人士来说，这里实在太不方便，我们感到非常失望。
尽管网站上说有轮椅可用，但现场只有两辆——一辆坏了，另一辆我们到的时候已经有人使用了。场地大部分被松散的碎石覆盖，使用轮椅或带轮子的助行架非常困难。这意味着我们的朋友无法欣赏到大部分场地。
前往瑞士小屋的班车是个好主意，而且确实有坡道，但工作人员需要更好的培训——使用者必须能够从最底部进入坡道，而不是被要求从侧面踏上。
值得庆幸的是，奥斯本庄园内部的工作人员非常优秀——他们非常乐于助人，指导电梯和替代路线，并且清楚地了解无障碍设施的需求。
但总的来说，这次体验令人沮丧，如果能多做一些规划，效果会更好。一些简单的改变，例如临时的无障碍轨道或用树脂粘合砾石，将使奥斯本宫更加受欢迎，同时又不损害其历史环境。
尽管网站上说有轮椅可用，但现场只有两辆——一辆坏了，另一辆我们到的时候已经有人使用了。场地大部分被松散的碎石覆盖，使用轮椅或带轮子的助行架非常困难。这意味着我们的朋友无法欣赏到大部分场地。
前往瑞士小屋的班车是个好主意，而且确实有坡道，但工作人员需要更好的培训——使用者必须能够从最底部进入坡道，而不是被要求从侧面踏上。
值得庆幸的是，奥斯本庄园内部的工作人员非常优秀——他们非常乐于助人，指导电梯和替代路线，并且清楚地了解无障碍设施的需求。
但总的来说，这次体验令人沮丧，如果能多做一些规划，效果会更好。一些简单的改变，例如临时的无障碍轨道或用树脂粘合砾石，将使奥斯本宫更加受欢迎，同时又不损害其历史环境。
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