点评:Enjoyable and educational overall. Staff were friendly & informative and all went well until we encountered the gift shop final boss. She was so rude to both of my children. First accused one of trying to break something - I can categorically assure you she wasn't - then shouted at the other one because he lifted up a keyring he wanted to buy. So, as you can imagine, we spent a total of £0.00 in the giftshop because we turned on our heels and left. The kids were bewildered as to why the old lady was so rude and obnoxious. Really took the shine of an otherwise pleasant day out. If you're in a customer facing role and the aim is to generate sales then maybe learn to smile and not be so arrogant & people might actually buy something. Or go get another job somewhere else.
翻译:总体来说,既愉快又有教育意义。工作人员很友好,知识渊博,一切都很顺利,直到我们遇到了礼品店的最终老板。她对我的两个孩子都很粗鲁。首先指责一个孩子试图破坏什么东西——我可以明确向你保证她没有——然后对另一个孩子大喊大叫,因为他拿起了他想买的钥匙扣。所以,你可以想象,我们在礼品店总共花了零英镑,因为我们转身就走了。孩子们很困惑,不知道为什么那位老太太这么粗鲁和讨厌。这真是让原本愉快的一天黯然失色。如果你的工作是面向客户的,并且目标是创造销售额,那么也许你应该学会微笑,不要那么傲慢,这样人们可能真的会买东西。或者去别的地方找份工作。