下载App
旅行
账户
Kate F
Incorrect selling of tickets, gift aid.
Dorset Museum & Art Gallery的点评
点评：Due to a quick visit and being on a very tight budget I did not wish to pay what should be the voluntary element (donation) on the ticket, which is required (by law) to be able to make said ticket gift aid able. At least 10% on standard ticket. On 3 occasions with 3 different staff I was informed there wasn't a ticket available without donation, with one saying it was assumed the visitors would want to pay the full £15 with donation price.
Once again, I asked to pay without donation and was still refused, despite another member of staff getting involved. I paid the full amount due to my special needs companion getting agitated and time restraints. However it really marred the enjoyment of the experience. Which is well laid out, but compact, 2 hours tops I'd imagine should suffice.
I mentioned again on the way out to a different lady cashing up the till. To no avail, was told to contact the office as they weren't accountants?
I was made to feel I was making a fuss over a few pounds when I was really trying to inform the people actually selling the tickets the protocol regarding gift aid and donations on tickets. It's either bad training, ignorance or deception, which I'm sure isn't the image this charity would wish to portray.
Once again, I asked to pay without donation and was still refused, despite another member of staff getting involved. I paid the full amount due to my special needs companion getting agitated and time restraints. However it really marred the enjoyment of the experience. Which is well laid out, but compact, 2 hours tops I'd imagine should suffice.
I mentioned again on the way out to a different lady cashing up the till. To no avail, was told to contact the office as they weren't accountants?
I was made to feel I was making a fuss over a few pounds when I was really trying to inform the people actually selling the tickets the protocol regarding gift aid and donations on tickets. It's either bad training, ignorance or deception, which I'm sure isn't the image this charity would wish to portray.
翻译：由于参观时间短暂且预算紧张，我并不想支付门票上的自愿捐款部分（捐款），而这部分费用（法律规定）是用于礼品援助的。标准门票至少需要10%。我曾三次向三位不同的工作人员反映，没有不含捐款的门票，其中一位工作人员说，他们假设游客会愿意支付包含捐款的15英镑全款。
我再次要求不捐款支付，但仍然被拒绝，尽管另一位工作人员介入了。由于我的特殊需要同伴比较焦躁，而且时间紧迫，我支付了全款。然而，这真的破坏了参观的乐趣。参观安排得很好，但很紧凑，我想最多2个小时就足够了。
在出去的路上，我又向另一位正在结账的女士提到了这一点。毫无进展，他们告诉我联系办公室，因为他们不是会计？
我本想告诉售票人员关于礼品援助和门票捐赠的规章制度，却被人误以为我为了几英镑小题大做。这要么是培训不力，要么是无知，要么是欺骗，我肯定这不是这家慈善机构想要展现的形象。
我再次要求不捐款支付，但仍然被拒绝，尽管另一位工作人员介入了。由于我的特殊需要同伴比较焦躁，而且时间紧迫，我支付了全款。然而，这真的破坏了参观的乐趣。参观安排得很好，但很紧凑，我想最多2个小时就足够了。
在出去的路上，我又向另一位正在结账的女士提到了这一点。毫无进展，他们告诉我联系办公室，因为他们不是会计？
我本想告诉售票人员关于礼品援助和门票捐赠的规章制度，却被人误以为我为了几英镑小题大做。这要么是培训不力，要么是无知，要么是欺骗，我肯定这不是这家慈善机构想要展现的形象。
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
