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Booking system is a joke but the food is not.
Skinner's Brewery的点评
点评：Booked a table outside online.
When we turned up the guy at the front had a piece of paper with what looking like bookings scribbled on.
He said “have you booked a table?”
We said yes, online and told him the name.
He said “oh, well I don’t have a record of it”
I showed him the booking ref and email and he said “oh well we’re full. There may be a table inside. “
I thought perhaps he hadn’t heard me or misunderstood and said I have booked a table and have a reference.
He said “I get that but the tables are full but you can have a look inside.”
We did end up finding a table inside as we’d driven and the children were hungry.
Food was great hence the 3 stars, but the service initially was not.
I’m not really sure what the point of the booking is? They didn’t seem to understand something had messed up and were not apologetic nor helpful.
When we turned up the guy at the front had a piece of paper with what looking like bookings scribbled on.
He said “have you booked a table?”
We said yes, online and told him the name.
He said “oh, well I don’t have a record of it”
I showed him the booking ref and email and he said “oh well we’re full. There may be a table inside. “
I thought perhaps he hadn’t heard me or misunderstood and said I have booked a table and have a reference.
He said “I get that but the tables are full but you can have a look inside.”
We did end up finding a table inside as we’d driven and the children were hungry.
Food was great hence the 3 stars, but the service initially was not.
I’m not really sure what the point of the booking is? They didn’t seem to understand something had messed up and were not apologetic nor helpful.
翻译：在网上预订了外面的桌子。
我们到的时候，前台的小伙子拿着一张纸，上面像是写着预订单的东西。
他说：“你们预订桌子了吗？”
我们说是的，在网上预订的，然后告诉他餐厅的名字。
他说：“哦，我没有预订记录。”
我给他看了预订参考号和邮箱，他说：“哦，我们已经满了。里面可能有桌子。”
我以为他可能没听清或者误解了，说我已经预订了桌子，并且有参考号。
他说：“我明白，但是桌子已经满了，你可以进去看看。”
我们最终在里面找到了一张桌子，因为我们开车过来，孩子们也饿了。
食物很棒，所以给了三星，但一开始的服务就不怎么样。
我不太明白预订的目的是什么？他们似乎不明白出了什么问题，既没有道歉，也没有提供帮助。
我们到的时候，前台的小伙子拿着一张纸，上面像是写着预订单的东西。
他说：“你们预订桌子了吗？”
我们说是的，在网上预订的，然后告诉他餐厅的名字。
他说：“哦，我没有预订记录。”
我给他看了预订参考号和邮箱，他说：“哦，我们已经满了。里面可能有桌子。”
我以为他可能没听清或者误解了，说我已经预订了桌子，并且有参考号。
他说：“我明白，但是桌子已经满了，你可以进去看看。”
我们最终在里面找到了一张桌子，因为我们开车过来，孩子们也饿了。
食物很棒，所以给了三星，但一开始的服务就不怎么样。
我不太明白预订的目的是什么？他们似乎不明白出了什么问题，既没有道歉，也没有提供帮助。
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