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Maisha M
Terrible! Poor customer service from boat stuff
Bürkliplatz的点评
点评：We had an extremely disappointing and rubbish experience on the Zürich Bürkliplatz boat tour due to the conduct of one of the service assistants. In specific the assistant with two black piercings on her mouth as we never got a name.
Before we even boarded, the service assistant shouted at me to fold my pram or I would not be allowed on the boat. I completely understand that there may be safety rules regarding prams, but there is a respectful way to communicate them. I was travelling with my child, who is under 18 months old, and my elderly mother, so a little patience and kindness would have gone a long way.
Throughout the one-hour journey, the service assistant was abrupt, aggressive and belittling towards me. At one point, he brought over a dustpan and brush and demanded that I clean up a small piece of paper my child had dropped, while also expecting me to clean dirt that was already on the floor before we arrived. His manner was humiliating and completely unnecessary.
When we were leaving the boat, the situation became even more concerning. We were made to disembark with a pram, a young child and my elderly mother before the boat had been properly secured to the dock with the mooring rope. This created an unnecessary safety risk and made us feel rushed and unsafe.
I genuinely felt that my family and I were treated differently because of our race. The service assistant’s behaviour towards us was hostile and disrespectful, and other passengers also commented that they believed he was behaving in a racist manner towards us.
This experience left us feeling insulted, humiliated and upset. No family should be treated this way, especially when travelling with a young child and an elderly relative. Based on our experience, I cannot recommend this boat tour. Absolutely disgusting staff members.
Before we even boarded, the service assistant shouted at me to fold my pram or I would not be allowed on the boat. I completely understand that there may be safety rules regarding prams, but there is a respectful way to communicate them. I was travelling with my child, who is under 18 months old, and my elderly mother, so a little patience and kindness would have gone a long way.
Throughout the one-hour journey, the service assistant was abrupt, aggressive and belittling towards me. At one point, he brought over a dustpan and brush and demanded that I clean up a small piece of paper my child had dropped, while also expecting me to clean dirt that was already on the floor before we arrived. His manner was humiliating and completely unnecessary.
When we were leaving the boat, the situation became even more concerning. We were made to disembark with a pram, a young child and my elderly mother before the boat had been properly secured to the dock with the mooring rope. This created an unnecessary safety risk and made us feel rushed and unsafe.
I genuinely felt that my family and I were treated differently because of our race. The service assistant’s behaviour towards us was hostile and disrespectful, and other passengers also commented that they believed he was behaving in a racist manner towards us.
This experience left us feeling insulted, humiliated and upset. No family should be treated this way, especially when travelling with a young child and an elderly relative. Based on our experience, I cannot recommend this boat tour. Absolutely disgusting staff members.
翻译：由于其中一名服务人员的恶劣表现，我们在苏黎世布尔克利广场的游船之旅遭遇了极其糟糕且令人失望的经历。具体来讲，就是那个嘴唇上有两个黑色穿孔的女工作人员——我们甚至都没听到她的名字。
甚至在我们登船前，这名服务人员就冲我大喊，要求我把婴儿车折叠起来，否则就不让我上船。我完全理解关于婴儿车的使用可能存在安全规定，但传达这些规定时也应该保持尊重与礼貌。我当时正带着未满18个月的孩子以及年迈的母亲出行，所以倘若服务人员能多一点耐心和友善，情况就会大不相同了。
在长达一小时的行程中，那位服务助理对我态度粗鲁、极具攻击性且言语轻蔑。他甚至拿来扫帚和簸箕，硬要我清理孩子掉下的一小片纸屑，同时还要求我清理在我们上车前地板上就已有的污渍。他的态度极具侮辱性，而且完全没有必要。
当我们准备下船时，情况变得愈发令人担忧。在船只尚未用系缆绳牢固固定在码头上时，我们就被迫带着婴儿车、年幼的孩子以及年迈的母亲下船。这种做法带来了不必要的安全风险，让我们感到仓促且毫无安全感。
我真心觉得，我和我的家人因为种族原因而受到了区别对待。那位服务员的言行对我们充满敌意且毫无尊重之意，其他乘客也纷纷表示，他们认为该服务员对我们有种族歧视的倾向。
这次经历让我们感到备受侮辱、羞愧又难过。任何家庭都不应遭到这种对待，尤其是带着年幼的孩子和年迈长辈出行时。基于此次经历，我绝不会推荐这条游船线路。工作人员的行为实在令人作呕。
甚至在我们登船前，这名服务人员就冲我大喊，要求我把婴儿车折叠起来，否则就不让我上船。我完全理解关于婴儿车的使用可能存在安全规定，但传达这些规定时也应该保持尊重与礼貌。我当时正带着未满18个月的孩子以及年迈的母亲出行，所以倘若服务人员能多一点耐心和友善，情况就会大不相同了。
在长达一小时的行程中，那位服务助理对我态度粗鲁、极具攻击性且言语轻蔑。他甚至拿来扫帚和簸箕，硬要我清理孩子掉下的一小片纸屑，同时还要求我清理在我们上车前地板上就已有的污渍。他的态度极具侮辱性，而且完全没有必要。
当我们准备下船时，情况变得愈发令人担忧。在船只尚未用系缆绳牢固固定在码头上时，我们就被迫带着婴儿车、年幼的孩子以及年迈的母亲下船。这种做法带来了不必要的安全风险，让我们感到仓促且毫无安全感。
我真心觉得，我和我的家人因为种族原因而受到了区别对待。那位服务员的言行对我们充满敌意且毫无尊重之意，其他乘客也纷纷表示，他们认为该服务员对我们有种族歧视的倾向。
这次经历让我们感到备受侮辱、羞愧又难过。任何家庭都不应遭到这种对待，尤其是带着年幼的孩子和年迈长辈出行时。基于此次经历，我绝不会推荐这条游船线路。工作人员的行为实在令人作呕。
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