旅行
账户
AlliRSkis
Don't Waste Your Time and Money Here
Snowshoe Mountain Resort的点评
点评：I had an absolutely awful experience at Snowshoe and would never recommend it to anyone. It poured rain, the customer service was horrendous, only three lifts were open, the crowds were awful, and the worst part? I walked out of my so-called "ski in/ski out" Airbnb, skied one minute down to the lift, and then waited over an hour just to get on my first real run of the day. Completely unacceptable. When I went straight to the ticket counter to ask for a refund, the employee I spoke with was unbelievably rude. I understand that resorts can’t control the weather, but they can control how they treat paying customers—and Snowshoe failed miserably.
There were no employees managing the lines, making the wait even more frustrating. To make matters worse, I couldn't find a lodge with bathrooms and tables for guests who packed their lunch. If I’m paying for a full-day ticket, I should have access to a warm, accessible space to take a break. Instead, my friends and I had to go into a restaurant where we were told the wait was 90 minutes. It was a chaotic mess.
Additionally, Snowshoe should update its website as conditions change and, at the very least, provide better customer service when things go wrong. Instead, I was met with dismissive employees and a total lack of organization. I will never return, and I highly recommend others avoid wasting their time and money here.
There were no employees managing the lines, making the wait even more frustrating. To make matters worse, I couldn't find a lodge with bathrooms and tables for guests who packed their lunch. If I’m paying for a full-day ticket, I should have access to a warm, accessible space to take a break. Instead, my friends and I had to go into a restaurant where we were told the wait was 90 minutes. It was a chaotic mess.
Additionally, Snowshoe should update its website as conditions change and, at the very least, provide better customer service when things go wrong. Instead, I was met with dismissive employees and a total lack of organization. I will never return, and I highly recommend others avoid wasting their time and money here.
翻译：我在 Snowshoe 的体验非常糟糕，永远不会向任何人推荐它。当时下着倾盆大雨，客户服务非常糟糕，只有三部电梯开放，人群非常拥挤，最糟糕的是什么？我走出所谓的“滑雪进出” Airbnb，滑了一分钟到电梯，然后等了一个多小时才开始当天的第一场真正的滑雪。完全不可接受。当我直接去售票处要求退款时，与我交谈的员工非常粗鲁。我明白度假村无法控制天气，但他们可以控制如何对待付费客户——而 Snowshoe 惨败。
没有员工管理排队，这让等待更加令人沮丧。更糟糕的是，我找不到带浴室和桌子的小屋，供自带午餐的客人使用。如果我买的是全天票，我应该有一个温暖、方便的地方休息一下。相反，我和我的朋友不得不去一家餐厅，那里告诉我们要等 90 分钟。真是一团糟。
此外，Snowshoe 应该随着情况的变化更新其网站，至少在出现问题时提供更好的客户服务。相反，我遇到的员工很冷漠，组织完全不力。我再也不会回来了，我强烈建议其他人不要在这里浪费时间和金钱。
没有员工管理排队，这让等待更加令人沮丧。更糟糕的是，我找不到带浴室和桌子的小屋，供自带午餐的客人使用。如果我买的是全天票，我应该有一个温暖、方便的地方休息一下。相反，我和我的朋友不得不去一家餐厅，那里告诉我们要等 90 分钟。真是一团糟。
此外，Snowshoe 应该随着情况的变化更新其网站，至少在出现问题时提供更好的客户服务。相反，我遇到的员工很冷漠，组织完全不力。我再也不会回来了，我强烈建议其他人不要在这里浪费时间和金钱。
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