DON'T BOOK! Construction zone, NO A/C, NO Electricity in unit! TERRIBLE STAFF!
Snowshoe Mountain Resort的点评
点评:DON'T BOOK! Words cannot describe my shock when we entered this "resort" to find everything torn out. All "amenities" were either non-existent due to renovations or covered in construction dust. There was no AC in all of our unit and no electricity in half of the unit. The administration was awful and completely useless. I asked if they would waive the $8 fee for my child to play in their dust-covered playground, because our stay had been just awful, to which they replied "absolutely not". Unfortunately, I already booked a stay for the following month to bring my family on vacation there... I am madly trying to cancel the booking because I'd rather lose $2,000 than stay there. The least that management could have done would be to apologize for not notifying their guests ahead of time of the construction, and waived the $8 fee for my child to play. All day I saw innocent guests check in to this construction site with the same look of confusion and concern that I had on day 1 of my stay...
I personally wanted to tell the hotel manager that she was an incompetent middle management b who should clean her office... hoping she just reads it here instead.
翻译:千万别预订!我们走进这家“度假村”,发现所有设施都被拆毁了,我的震惊简直难以言表。所有“便利设施”要么因为翻修而荡然无存,要么被建筑灰尘覆盖。我们住的房间全部没有空调,一半房间没有电。酒店的管理人员糟糕透顶,完全无能为力。我问他们能不能免除我孩子在满是灰尘的游乐场玩耍的8美元费用,因为我们的住宿体验实在太糟糕了,他们回答说“绝对不行”。可惜的是,我已经预订了下个月的住宿,准备带家人去那里度假……我拼命想取消预订,因为我宁愿损失2000美元也不愿住在那里。管理层至少应该为没有提前通知客人施工事宜道歉,并免除我孩子在游乐场玩耍的8美元费用。我一整天都看到那些无辜的客人在这个建筑工地办理入住手续,脸上带着和我入住第一天一样的困惑和担忧的表情……
我个人真想告诉酒店经理,她是一个不称职的中层管理者,应该清理一下自己的办公室……希望她只是在这里读到这些。