下载App
旅行
账户
Tripadvisor用户
BOSTON PARK FARM YOU SHOULD BE ASHAMED
Boston Park Farm Maize Maze的点评
点评：Please, if anyone is thinking of booking to visit here I strongly recommend against it! On Saturday I had my little girls 1st birthday party here. We showed up to be basically shoved off into a room that looked very basic and lacked enthusiasm for a party. There was no balloons, no music or anything to suggest it was anything to do with a birthday! The woman at reception was then really rude to my wife when she was asking where to go and what to expect. We had very little communication beforehand and wasn’t given an itinerary of times or what we could do in the room. It wasn’t suggested anywhere that we could bring our own party games as none would be available there. We were then taken to “pet” 3 rabbits and 2 guinea pigs. The rabbits were tiny and clearly babies that looked frightened to death, my 17 year old daughter cuddled one to her for 10 mins and it was just shaking trying to bury itself in her jumper. The staff didn’t offer any information about the animals or any suggestion of the best way to pet them/hold them they just let us get on with it. One of the little girls at the party is 2 and understandably doesn’t know how to handle animals (as most children of that age don’t) and was grabbing the animals in a very rough way. We, as parents, stepped in to move her away until we showed her how to engage with the animals more appropriately. The staff didn’t do anything which makes me wonder how these poor animals could be hurt my the younger ones as we all know kids can be rough! This experience lasted for all of 10 minutes. We didn’t get to feed them or “groom” them as stated we literally got to hold or stroke them with absolutely no supervision! We were then shunted back into the “party” room for food and WOW!! Gobsmacked doesn’t even come close. There were just enough sandwiches for 8 children and only because a lot of those children were under 2 and have smaller appetites. There were 2 small serving platters with bits of cucumber on, bits of carrots, 6 sausage rolls (cut from normal sized sausage rolls) and 6 sausages (how that’s supposed to feed 8 I’ll never know) there was also 2 bowls of Pom bear crisps id estimate again 6 packets between both bowls. There were a few pieces of cakes cut up but again like an angel slice cake cut up into 3 square pieces. There was no effort in the making of this clearly. Luckily we’d brought our daughter’s birthday cake which was on the large side so the kids were able to fill themselves up on that. The whole time we were there no one came to ask if we were okay, ask if we needed anything, or even wished happy birthday to our daughter. There was no music playing, no atmosphere or anything. We didn’t complain whilst we were there as didn’t want to spoil what was already a really disappointing day, we played on the park and saw some other animals and went in the soft play area and sand pit. TV e soft play area wasn’t the cleanest and the sand pit was mediocre. The rest was okay but we’ve definitely been to better, cleaner and more well maintained farms. After the party when we got home I emailed the company asking for a refund or part refund as myself and my wife agreed we want to book an alternate part for our little girls 1st birthday (as you mums & dads all know the 1sts of everything’s are special) and we’d have liked some money back to put towards another venue where we’d atleast have abit of music and someone asking if we were okay at bare minimum. I never received a reply so I called the next day (Sunday) and was told to then call back Monday to speak to the Owner. I called back Monday and spoke with a lady who was actually massively polite and lovely on the phone and said she’d speak with the owner on my behalf and would call me back. She did call me back and said nothing could be done to compensate us as we’d not complained on the day. I advised her that I actually did and I’d sent an email. She checked the email and confirmed this and said she would again speak with the owner and call me back. She called back again and STILL said there was nothing they could do apart from offer us a gift voucher which I didn’t feel was good enough or helped us in the situation of us now having to book another venue. The lady on the phone was still lovely tho. I asked to then speak to the owner myself. She came on the phone and was Instantly rude and I knew straight away that she wasn’t going to resolve this. She told me no one ever complains and they gave us what they advertised. I told her we wasn’t even checked on, asked if we were okay and we wasn’t asked if we needed anything. She still reiterated that everything they stated was provided! I tried to explain that her staff asking if we needed anything WAS bare minimum. She acknowledged there was no music playing but still didn’t offer any kind of refund. I explained one of her staff was really rude to my wife, again nothing. She spoke over me the whole conversation and said in an extremely rude way “no matter what you say I’m not giving you a refund so it’s pointless”. I am furious and feel as though they’ve ruined my daughter’s special 1st birthday.. not only that but then haven’t made any effort to rectify it despite my emails & numerous phone calls. The other parents that brought their children to the party also commented on how bad it was and they’d never known a “kids party” to be that impersonal. The owner on the phone said well you got to go in the soft play, maze, play area etc, you wouldn’t have had that anywhere else. I said that may be true but that’s what you just visit here for anyway I could’ve just paid for the entry and a picnic and it would’ve been a lot better, the food would’ve been better and I’d have planned some games for the kids. We had booked to come for the Halloween disco but we shall be asking for a refun as will our friend and her kids who attended the party. Absolutely shocking Boston park farm you should be ashamed!
翻译：如果有人想预订来这里参观，我强烈建议不要！周六，我在这里为我的小女儿办了1岁生日派对。我们到达时，基本上是被硬塞进一个看起来很简陋、毫无派对气氛的房间。没有气球，没有音乐，任何与生日相关的东西都没有！接待处的女士还对我妻子非常粗鲁，她问我去哪里玩，会有什么活动。我们事先几乎没有沟通，也没有人给我们安排时间安排，也不知道在房间里可以做什么。也没有人建议我们可以带自己的派对游戏，因为那里没有。然后，我们被带去“抚摸”3只兔子和2只豚鼠。兔子很小，显然还是婴儿，看起来吓得要死。我17岁的女儿抱着其中一只兔子抱了10分钟，它一直在颤抖，试图把自己埋在她的毛衣里。工作人员没有提供任何关于动物的信息，也没有建议如何抚摸/抱住它们，只是让我们自己玩。派对上有一个两岁的小女孩，可以理解的是，她不懂如何对待动物（大多数同龄孩子都不会），而且她抓动物的方式非常粗鲁。作为家长，我们赶紧把她带走，直到我们教她如何更恰当地与动物互动。工作人员什么也没做，这让我很想知道这些可怜的动物怎么会受到小孩子的伤害，我们都知道小孩子很粗鲁！这次体验持续了整整10分钟。我们没有像说的那样喂食或“梳理”它们，而是在完全没有人监督的情况下抱住或抚摸它们！然后我们被带回“派对”室吃饭，哇哦！！震惊都不足以形容。三明治刚好够8个孩子吃，只是因为很多孩子不到2岁，胃口比较小。有 2 个小盘子，上面有黄瓜片、胡萝卜片、6 个香肠卷（从正常大小的香肠卷切下来的）和 6 根香肠（我永远不知道这些怎么能喂饱 8 个人），还有 2 碗 Pom 熊薯片，我估计两碗之间有 6 包。有几块切好的蛋糕，但又像天使切片蛋糕切成 3 块方形。显然没有花费什么力气。幸运的是我们带了女儿的生日蛋糕，蛋糕很大，所以孩子们可以吃饱。我们在那里的整个时间里，没有人来问我们是否还好，问我们是否需要什么，甚至没有人祝我们的女儿生日快乐。没有音乐，没有任何气氛。我们在那里的时候没有抱怨，因为不想破坏已经非常令人失望的一天，我们在公园玩耍，看到了一些其他动物，去了软体游乐区和沙坑。电视和软体游乐区不是最干净的，沙坑也很一般。其余的都还可以，但我们肯定去过更好、更干净、维护得更好的农场。聚会结束后，我们回到家，我给公司发了一封电子邮件，要求退款或部分退款，因为我和妻子都同意，我们想为我们小女儿的 1 岁生日预订另一个场地（你们妈妈和爸爸都知道，凡事的 1 岁都很特别），我们希望退还一些钱，用来购买另一个场地，至少在那里我们可以放点音乐，有人会最低限度地询问我们是否还好。我一直没有收到回复，所以我第二天（星期天）打了电话，被告知周一再打电话和老板谈谈。我周一再打过去，和一位非常有礼貌、很可爱的女士交谈，她说她会代表我和老板谈谈，然后会给我回电话。她确实给我回了电话，说我们无法做出任何补偿，因为我们当天没有投诉。我告诉她我确实有，而且已经发了邮件。她查看了邮件确认了，说会再和店主沟通，然后再给我回电话。她又打了回来，仍然说除了给我们一张礼券之外，他们什么也做不了，我觉得这张礼券不够好，也帮不上什么忙，毕竟我们现在得去预订其他场地。不过，接电话的那位女士还是很友善的。我要求亲自和店主谈谈。她接电话的时候，态度立刻变得很粗鲁，我立刻就知道她不会解决这个问题。她告诉我从来没有人抱怨过，他们提供的服务跟宣传的一样。我告诉她，他们甚至都没来过，也没问我们是否安好，也没问我们是否需要什么。她仍然重申，他们说的一切都提供了！我试图解释，她的员工只是简单地询问我们是否需要什么。她承认没有播放音乐，但仍然没有提供任何退款。我解释说，她的一名员工对我妻子非常粗鲁，她还是什么也没说。在整个谈话过程中，她一直打断我说话，而且非常粗鲁地说“不管你说什么，我都不会退款给你，所以这毫无意义”。我很生气，觉得他们毁了我女儿特别的 1 岁生日......不仅如此，尽管我发了无数封电子邮件和打了无数个电话，他们也没有做出任何努力来纠正它。其他带孩子来参加派对的家长也评论说这太糟糕了，他们从来不知道“儿童派对”是如此没有人情味。电话里的老板说，你可以去玩软体游戏、迷宫、游乐区等，你在其他任何地方都不会有这些。我说这可能是真的，但这就是你来这里的目的，反正我可以只付门票和野餐费，那样会好得多，食物会更美味，我还可以为孩子们计划一些游戏。我们本来预定了万圣节迪斯科舞会，但我们会要求退款，我们的朋友和她参加派对的孩子们也一样。波士顿公园农场太震撼了，你们真该感到羞耻！
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
