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𝐃𝐢𝐬𝐚𝐩𝐩𝐨𝐢𝐧𝐭𝐞𝐝 𝐃𝐞𝐬𝐩𝐢𝐭𝐞 𝐇𝐢𝐠𝐡 𝐄𝐱𝐩𝐞𝐜𝐭𝐚𝐭𝐢𝐨𝐧𝐬 𝐄𝐊𝐬𝐩𝐫𝐞𝐬𝐬 𝐏𝐚𝐬𝐬 𝐍𝐨𝐭𝐖𝐨𝐫𝐭𝐡𝐈𝐭
Enchanted Kingdom的点评
点评：I’ve visited Enchanted Kingdom many times, but this recent trip (August 2, 2025) was the most disappointing.
I booked several EKspress Passes via Klook for seniors and a PWD, expecting a smoother experience. To be fair, the booking process was hassle-free—QR code entry was quick, and wheelchair access upon arrival was convenient. Credit to Klook for that part.
But the real issue was with EK’s operations.
Rio Grande Closed Without Notice The Rio Grande Rapids—the only ride my parents were excited for—was closed, and there was no prior announcement. That alone spoiled a big part of our visit.
Food Was Overpriced and Poor in Quality Food choices were very limited. What we got felt like low-quality kids’ meals, yet priced like restaurant dishes. Long delays in e-wallet payments added to the frustration, especially while waiting in the heat with two seniors.
Accessibility Was Lacking Several attractions weren’t wheelchair-friendly—no ramps, just stairs. Staff didn’t offer help, and it felt like assisting guests with mobility needs wasn’t part of their protocol. That’s unacceptable for a park that claims to be inclusive.
Facilities Felt Old and Neglected Many buildings looked outdated and worn. Some vintage charm is understandable, but most areas felt neglected. I’ve seen little to no improvement over the years despite multiple visits.
Poor Compensation for a Premium Experience I reported the issues to Klook and received a small rebate—but only in credits, not actual money. It didn’t reflect the inconvenience we experienced. Had I known, I would’ve purchased regular passes, which cost far less.
Overall, the EKspress Pass didn’t deliver the value or comfort we paid for. I hope EK seriously considers improving accessibility, food quality, and transparency about ride closures.
I booked several EKspress Passes via Klook for seniors and a PWD, expecting a smoother experience. To be fair, the booking process was hassle-free—QR code entry was quick, and wheelchair access upon arrival was convenient. Credit to Klook for that part.
But the real issue was with EK’s operations.
Rio Grande Closed Without Notice The Rio Grande Rapids—the only ride my parents were excited for—was closed, and there was no prior announcement. That alone spoiled a big part of our visit.
Food Was Overpriced and Poor in Quality Food choices were very limited. What we got felt like low-quality kids’ meals, yet priced like restaurant dishes. Long delays in e-wallet payments added to the frustration, especially while waiting in the heat with two seniors.
Accessibility Was Lacking Several attractions weren’t wheelchair-friendly—no ramps, just stairs. Staff didn’t offer help, and it felt like assisting guests with mobility needs wasn’t part of their protocol. That’s unacceptable for a park that claims to be inclusive.
Facilities Felt Old and Neglected Many buildings looked outdated and worn. Some vintage charm is understandable, but most areas felt neglected. I’ve seen little to no improvement over the years despite multiple visits.
Poor Compensation for a Premium Experience I reported the issues to Klook and received a small rebate—but only in credits, not actual money. It didn’t reflect the inconvenience we experienced. Had I known, I would’ve purchased regular passes, which cost far less.
Overall, the EKspress Pass didn’t deliver the value or comfort we paid for. I hope EK seriously considers improving accessibility, food quality, and transparency about ride closures.
翻译：我去过魔法王国很多次，但最近这次（2025年8月2日）的旅行最令人失望。
我通过Klook为老年人和残疾人预订了几张EKspress通票，期待更顺畅的体验。公平地说，预订过程很轻松——二维码输入很快，抵达后轮椅通道也很方便。这部分要归功于Klook。
但真正的问题在于EK的运营。
里奥格兰德急流未经通知关闭 里奥格兰德急流——我父母唯一期待的游乐设施——关闭了，而且事先没有通知。仅凭这一点就毁了我们大部分的旅程。
食物价格过高，质量差 食物选择非常有限。我们吃到的儿童餐感觉质量很差，但价格却像餐厅的菜品。电子钱包支付的长时间延迟更是加剧了我们的沮丧，尤其是在炎热的天气里和两位老人一起等待的时候。
无障碍设施不足 几个景点不适合轮椅使用者——没有坡道，只有楼梯。工作人员没有提供帮助，感觉协助行动不便的游客似乎不在他们的规定之内。对于一个自称包容性很强的公园来说，这实在令人无法接受。
设施感觉陈旧且被忽视 许多建筑看起来陈旧破旧。一些复古的韵味可以理解，但大多数地方感觉被忽视了。多年来，尽管我多次造访，但几乎没有看到任何改善。
高级体验的补偿很低 我向Klook报告了这个问题，并获得了少量退款——但只是积分，而不是现金。这并没有反映我们所经历的不便。如果我知道的话，我会购买价格低得多的普通通票。
总的来说，EKspress通票没有提供我们所支付的价值和舒适度。我希望EK认真考虑改善无障碍设施、食品质量以及游乐设施关闭的透明度。
我通过Klook为老年人和残疾人预订了几张EKspress通票，期待更顺畅的体验。公平地说，预订过程很轻松——二维码输入很快，抵达后轮椅通道也很方便。这部分要归功于Klook。
但真正的问题在于EK的运营。
里奥格兰德急流未经通知关闭 里奥格兰德急流——我父母唯一期待的游乐设施——关闭了，而且事先没有通知。仅凭这一点就毁了我们大部分的旅程。
食物价格过高，质量差 食物选择非常有限。我们吃到的儿童餐感觉质量很差，但价格却像餐厅的菜品。电子钱包支付的长时间延迟更是加剧了我们的沮丧，尤其是在炎热的天气里和两位老人一起等待的时候。
无障碍设施不足 几个景点不适合轮椅使用者——没有坡道，只有楼梯。工作人员没有提供帮助，感觉协助行动不便的游客似乎不在他们的规定之内。对于一个自称包容性很强的公园来说，这实在令人无法接受。
设施感觉陈旧且被忽视 许多建筑看起来陈旧破旧。一些复古的韵味可以理解，但大多数地方感觉被忽视了。多年来，尽管我多次造访，但几乎没有看到任何改善。
高级体验的补偿很低 我向Klook报告了这个问题，并获得了少量退款——但只是积分，而不是现金。这并没有反映我们所经历的不便。如果我知道的话，我会购买价格低得多的普通通票。
总的来说，EKspress通票没有提供我们所支付的价值和舒适度。我希望EK认真考虑改善无障碍设施、食品质量以及游乐设施关闭的透明度。
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