旅行
账户
Kia S
Robbed!!!
Great Wolf Lodge Waterpark的点评
点评：My family went for my grandson’s Birthday. First, I was doubled charged just over $42.00 for parking 2 vehicles.
I paid the $42 on site & another $42 was billed to my credit card. I was also charged a parking fee for a 3rd suite I had, but made it clear at check in there were only 2 vehicles. I’ve spent hours on the phone trying to reach billing & the very rude agent told me,
“It’s very hard to get through to billing”. He was rude & frustratihg, bur he was correct as I’m still waiting for a return call from billing. No resolution or returned funds as of yer.
The “Free wifi” advertised did not work. No apology for wifi not working the entire stay.
I’m vision impaired so preferred check in with an agent. The agent seemed to be deliberately slow.
There were only 2 people ahead of me and it was still took 50 minutes to check in. The rooms are spacious, but very dim. Not much extra linen/pillows for the sofa bed.
The park was not. Pools should be resurfaced though. I loved the outdoor hotvtub. The kids loved the slides & wave pool.
I could have dealt with the other negatives if they hadn’t charged a total of over $105 for patking 2 vehicles. Hoping someone calls ro reimburse the double parking charges, but it’s been a couple of days and I can't reach anyone that can help.
If you go, anticipate double parking fees, bring extra lighting & don’t expect wifi.
I paid the $42 on site & another $42 was billed to my credit card. I was also charged a parking fee for a 3rd suite I had, but made it clear at check in there were only 2 vehicles. I’ve spent hours on the phone trying to reach billing & the very rude agent told me,
“It’s very hard to get through to billing”. He was rude & frustratihg, bur he was correct as I’m still waiting for a return call from billing. No resolution or returned funds as of yer.
The “Free wifi” advertised did not work. No apology for wifi not working the entire stay.
I’m vision impaired so preferred check in with an agent. The agent seemed to be deliberately slow.
There were only 2 people ahead of me and it was still took 50 minutes to check in. The rooms are spacious, but very dim. Not much extra linen/pillows for the sofa bed.
The park was not. Pools should be resurfaced though. I loved the outdoor hotvtub. The kids loved the slides & wave pool.
I could have dealt with the other negatives if they hadn’t charged a total of over $105 for patking 2 vehicles. Hoping someone calls ro reimburse the double parking charges, but it’s been a couple of days and I can't reach anyone that can help.
If you go, anticipate double parking fees, bring extra lighting & don’t expect wifi.
翻译：我全家去那里庆祝我孙子的生日。首先，我停了两辆车，被收取了双倍的费用，超过 42 美元。
我在现场支付了 42 美元，我的信用卡又被扣了 42 美元。我还被收取了第三间套房的停车费，但在办理入住手续时我明确表示只有两辆车。我花了几个小时打电话试图联系结算部门，非常粗鲁的代理告诉我，“很难打通结算部门”。他很粗鲁，让人很沮丧，但他是对的，因为我还在等结算部门的回电。截至目前，还没有得到解决或退款。
广告中宣传的“免费 wifi”没有用。整个入住期间 wifi 都没有用，我对此没有任何道歉。
我有视力障碍，所以希望通过代理办理入住手续。代理似乎故意拖延时间。
我前面只有 2 个人，但仍然花了 50 分钟才办理入住手续。房间很宽敞，但光线很暗。沙发床没有太多额外的床单/枕头。
公园不是。不过游泳池应该重新铺面。我喜欢室外热水浴缸。孩子们喜欢滑梯和波浪池。
如果他们没有为停放两辆车收取总计超过 105 美元的费用，我本可以接受其他缺点。希望有人打电话报销双重停车费，但已经过去几天了，我找不到可以帮忙的人。
如果你去的话，预计要支付双重停车费，带上额外的照明，不要指望有 wifi。
我在现场支付了 42 美元，我的信用卡又被扣了 42 美元。我还被收取了第三间套房的停车费，但在办理入住手续时我明确表示只有两辆车。我花了几个小时打电话试图联系结算部门，非常粗鲁的代理告诉我，“很难打通结算部门”。他很粗鲁，让人很沮丧，但他是对的，因为我还在等结算部门的回电。截至目前，还没有得到解决或退款。
广告中宣传的“免费 wifi”没有用。整个入住期间 wifi 都没有用，我对此没有任何道歉。
我有视力障碍，所以希望通过代理办理入住手续。代理似乎故意拖延时间。
我前面只有 2 个人，但仍然花了 50 分钟才办理入住手续。房间很宽敞，但光线很暗。沙发床没有太多额外的床单/枕头。
公园不是。不过游泳池应该重新铺面。我喜欢室外热水浴缸。孩子们喜欢滑梯和波浪池。
如果他们没有为停放两辆车收取总计超过 105 美元的费用，我本可以接受其他缺点。希望有人打电话报销双重停车费，但已经过去几天了，我找不到可以帮忙的人。
如果你去的话，预计要支付双重停车费，带上额外的照明，不要指望有 wifi。
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