点评:The booking was easy and the cost reasonable but the experience on the day was chaotic and disorganised. On arrival I asked if there was somewhere to park for a person with mobility issues and was sent to the next steward. He seemed not to be aware that there even was a Santa's Grotto and sent us on to a muddy field where I found parking. There was no effective signage at any stage and we eventually found the grotto. It was raining hard but there was no shelter and the ground was muddy and slippery. An awning here would have helped. However, the organisers didn't think one was necessary for an event in December when there was likely to be inclement weather!
The visit to Father Christmas went well for my grandson and we were handed a slip of paper to collect the photo. However, due to technical issues this was not available and we were given the choice of waiting in the pouring rain for this to be fixed or leave without one. We left and returned to the car which then got stuck in the mud but no help was forthcoming as they we not insured to offer any assistance.
This was a most disorganised and chaotic event and Elvedon Estate should be ashamed of themselves.
翻译:预订很容易,费用也合理,但当天的体验是混乱和无序的。抵达后,我询问是否有地方可以为行动不便的人停车,并被送到了下一位乘务员。他似乎不知道甚至还有一个圣诞老人的洞穴,并把我们带到了一片泥泞的田野里,我在那里找到了停车位。任何阶段都没有有效的指示牌,我们最终找到了石窟。雨下得很大,但没有遮蔽物,地面又泥又滑。这里有一个遮阳篷会有所帮助。然而,组织者认为12月份的活动没有必要,因为天气可能会很恶劣!
对我的孙子来说,拜访圣诞老人很顺利,我们收到了一张纸条来收集照片。然而,由于技术问题,这个功能无法实现,我们可以选择在倾盆大雨中等待这个问题得到解决,或者直接离开。我们离开并返回汽车,然后汽车陷在泥里,但没有提供任何帮助,因为我们没有保险提供任何帮助。
这是一场最无组织、最混乱的事件,埃尔维登庄园应该为自己感到羞耻。