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Chloe S
Poor customer service and no manners
Walnut Tree Farm Park的点评
点评：BEWARE of the older lady who works there.. had a lovely afternoon out until the she upset my son which there was absolutely no need for. Entered a very messy soft play area at 3:40PM. Balls from the ball pit were everywhere which is normal for a soft play area as that's what kids do. (hand written note on the door said open 10AM-4PM). The lady came charging in the soft play at 4:10PM and said to my children "Right chop chop! Tidy all these balls up then! I'll be here all night doing this". I explained politely that the soft play was already messy before we entered. She replied "I'm not saying they made the mess I'm asking them to help tidy up". No please, no thank you. I agreed and explained that my 6 year old will help but my 17 month old baby doesn't understand. I then asked politely if she has a box that I can put all the balls in as it would be alot easier to which she completely ignored me. She was fuming. At this point I told my son we're leaving! She then left the room and told other kids that were playing outside that they had to tidy up the soft play. She then stormed off and said to a colleague "In future I'll be locking that soft play up by 15:55 if people can't listen". A nice afternoon with family I haven't seen for 4 years as they live away, completely ruined. Good customer service and manners cost nothing! Wish we had went to Cefn Mably. Much friendlier staff!
翻译：小心在那里工作的老太太……下午玩得很开心，直到她惹恼了我儿子，这完全没必要。下午3:40，我进入了一个非常乱的软体游乐区。球坑里的球到处都是，这对于软体游乐区来说很正常，因为孩子们就是喜欢玩这些。（门上手写的字条写着上午10点到下午4点开放）。下午4:10，那位老太太冲进软体游乐区，对我的孩子们说：“快！快！把这些球都收拾好！我会在这里待一整晚。”我礼貌地解释说，在我们进去之前，软体游乐区就已经很乱了。她回答说：“我不是说他们弄乱了，我是请他们帮忙收拾。”不，拜托，不用了，谢谢。我同意了，并解释说我6岁的孩子会帮忙，但我17个月大的宝宝不懂。然后我礼貌地问她有没有一个盒子可以放所有的球，因为这样会方便得多，但她完全不理我。她怒不可遏。这时我跟儿子说我们要走了！她随后就离开了房间，告诉其他在外面玩的孩子，让他们把软体游乐场收拾干净。然后她气冲冲地走了，对同事说：“以后要是有人听不进去，我就在15:55之前把那个软体游乐场锁起来。” 一个美好的下午，和四年没见的家人一起度过，他们住在外地，结果完全毁了。优质的客户服务和礼貌是免费的！真希望我们去了Cefn Mably。那里的员工友好多了！
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