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Amazing flight, not so amazing staff
Adventure 001 Ltd的点评
点评：The pilot was lovely and the short flight was amazing, I couldn’t recommend it enough but go through a different company…
We drove 60 miles to get here and unfortunately hit heavy traffic on the motorway which made us late. I called and spoke to Janie to let them know, I told her our ETA according to my maps and continued to keep them informed - she said it was not a problem, a lot of their other customers were experiencing the same thing and to keep coming.
We got to the car park and received our 7th call from Janie who told us: “you better be in front of me in 2 minutes or your flight is cancelled”
Upon arrival, Janie proceeds to talk down to us, tell us we were overweight, accuse us of lying about when we’d arrive, charge us an extra £20 to get on the flight and tell us how ‘lucky’ we were that her boss wasn’t there or we wouldn’t be allowed to fly - all in front of other customers and staff.
All that for a 10 minute flight, worth it? Probably not. Shame for one member of staff to ruin the experience but maybe a few personal etiquette lessons will remedy the issue.
We drove 60 miles to get here and unfortunately hit heavy traffic on the motorway which made us late. I called and spoke to Janie to let them know, I told her our ETA according to my maps and continued to keep them informed - she said it was not a problem, a lot of their other customers were experiencing the same thing and to keep coming.
We got to the car park and received our 7th call from Janie who told us: “you better be in front of me in 2 minutes or your flight is cancelled”
Upon arrival, Janie proceeds to talk down to us, tell us we were overweight, accuse us of lying about when we’d arrive, charge us an extra £20 to get on the flight and tell us how ‘lucky’ we were that her boss wasn’t there or we wouldn’t be allowed to fly - all in front of other customers and staff.
All that for a 10 minute flight, worth it? Probably not. Shame for one member of staff to ruin the experience but maybe a few personal etiquette lessons will remedy the issue.
翻译：飞行员很可爱，短途飞行也很棒，我强烈推荐这家公司，但还是建议换一家……
我们开了60英里才到这里，不幸的是，在高速公路上遇到了交通拥堵，导致我们迟到了。我打电话告诉Janie，根据地图告诉了她我们的预计到达时间，并继续告知他们——她说这不是问题，很多其他顾客也遇到了同样的情况，并让他们继续选择。
我们到了停车场，Janie打来的第7个电话告诉我们：“你最好在2分钟内赶到我前面，否则你的航班就取消了。”
抵达后，Janie继续对我们颐指气使，说我们超重，指责我们谎报到达时间，多收了20英镑才能登机，还说我们“很幸运”她的老板不在，否则我们就不能登机——所有这些都是当着其他顾客和员工的面说的。
就为了10分钟的飞行，付出了这么多，值得吗？大概不值得。一名员工破坏了这次体验，真是太可惜了，但也许一些个人礼仪课程可以解决这个问题。
我们开了60英里才到这里，不幸的是，在高速公路上遇到了交通拥堵，导致我们迟到了。我打电话告诉Janie，根据地图告诉了她我们的预计到达时间，并继续告知他们——她说这不是问题，很多其他顾客也遇到了同样的情况，并让他们继续选择。
我们到了停车场，Janie打来的第7个电话告诉我们：“你最好在2分钟内赶到我前面，否则你的航班就取消了。”
抵达后，Janie继续对我们颐指气使，说我们超重，指责我们谎报到达时间，多收了20英镑才能登机，还说我们“很幸运”她的老板不在，否则我们就不能登机——所有这些都是当着其他顾客和员工的面说的。
就为了10分钟的飞行，付出了这么多，值得吗？大概不值得。一名员工破坏了这次体验，真是太可惜了，但也许一些个人礼仪课程可以解决这个问题。
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