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Mark K
Discriminatory towards Disabled/Wheelchair users.
Adventure 001 Ltd的点评
点评：This morning, I wasn’t planning on waking up to a Call from Dom the Operations Manager, Basically to tell us if my wife can’t walk up steps on her own without assistance, she would not allowed to go up in the Helicopter together with me.
I want to make it very clear to all customers wishing to book another experience with this provider that they are discriminatory to Wheelchair/Disabled customers. They showed lack of empathy to our situation, at no point did we receive a genuine apology over the phone, we received a rude angry man Quoting the T&C’s of a legal agreement and that due to Costings for the company that they are not willing at all to reschedule the flight or to release the voucher. At this point I switched off and I stopped behaving polite to someone who hasn’t got the compassion to deal with different people respectfully based on their circumstances. My Wife deserves better, you are expected to make reasonable adjustments to anyone with a disability, and if you don’t wish to do that you need to make it very clear that you do not welcome Disabled Passengers to your company on your website. I made it very foreknown to you on the Sunday that we have access requirements and today having to do with this Man has been very upsetting and disappointing. Should the director of this company wish to contact me to resolve this directly they are free to do so but I will not be spoken to again by Dom. His “tell” exercise was awful, and if he himself had to go through what we have to go through on a daily basis then I pray for his attitude to change and to see how being able to communicate with empathy instead of rudeness would have avoided this from me. The moment he started quoting T&C’s with a harsh and firm tone the moment I switched off.
I will be contacting Virgin Experiences directly moving forward and will be leaving this review on every platform at every location available so other customers who have any requirements can clearly read this to avoid this company.
I want to make it very clear to all customers wishing to book another experience with this provider that they are discriminatory to Wheelchair/Disabled customers. They showed lack of empathy to our situation, at no point did we receive a genuine apology over the phone, we received a rude angry man Quoting the T&C’s of a legal agreement and that due to Costings for the company that they are not willing at all to reschedule the flight or to release the voucher. At this point I switched off and I stopped behaving polite to someone who hasn’t got the compassion to deal with different people respectfully based on their circumstances. My Wife deserves better, you are expected to make reasonable adjustments to anyone with a disability, and if you don’t wish to do that you need to make it very clear that you do not welcome Disabled Passengers to your company on your website. I made it very foreknown to you on the Sunday that we have access requirements and today having to do with this Man has been very upsetting and disappointing. Should the director of this company wish to contact me to resolve this directly they are free to do so but I will not be spoken to again by Dom. His “tell” exercise was awful, and if he himself had to go through what we have to go through on a daily basis then I pray for his attitude to change and to see how being able to communicate with empathy instead of rudeness would have avoided this from me. The moment he started quoting T&C’s with a harsh and firm tone the moment I switched off.
I will be contacting Virgin Experiences directly moving forward and will be leaving this review on every platform at every location available so other customers who have any requirements can clearly read this to avoid this company.
翻译：今天早上，我没想到醒来后会接到运营经理 Dom 的电话，他基本上是说如果我妻子不能在没有帮助的情况下独自走上楼梯，她就不允许和我一起乘坐直升机。
我想向所有希望再次预订这家供应商服务的顾客明确表示，他们对轮椅/残疾顾客有歧视性。他们对我们的处境缺乏同情心，我们在电话里从未收到过真诚的道歉，我们接到的是一个粗鲁愤怒的男人的电话，他引用了法律协议的条款和条件，并说由于公司的成本核算，他们根本不愿意重新安排航班或发放代金券。此时我停止了思考，不再对一个没有同情心、无法根据不同情况尊重不同人的人表示礼貌。我的妻子值得更好的待遇，你们应该对任何残障人士做出合理的调整，如果你们不想这样做，就必须在网站上明确表示，你们不欢迎残障乘客乘坐你们的公司。我在周日就提前告诉过你们，我们有无障碍设施，而今天与这位男士的接触让我非常沮丧和失望。如果这家公司的主管希望直接联系我解决这个问题，他们可以这样做，但 Dom 不会再找我谈话了。他的“诉说”方式很糟糕，如果他自己也不得不每天经历我们这些日子，我祈祷他的态度能够改变，并明白如果能够用同理心而不是粗鲁的方式与我沟通，我就能避免这样的事情发生。从他开始用严厉而坚定的语气引用条款和条件的那一刻起，我就不再理会他了。
我将直接联系 Virgin Experiences，并将在每个可用位置的每个平台上留下此评论，以便其他有要求的客户可以清楚地阅读此评论，从而避开这家公司。
我想向所有希望再次预订这家供应商服务的顾客明确表示，他们对轮椅/残疾顾客有歧视性。他们对我们的处境缺乏同情心，我们在电话里从未收到过真诚的道歉，我们接到的是一个粗鲁愤怒的男人的电话，他引用了法律协议的条款和条件，并说由于公司的成本核算，他们根本不愿意重新安排航班或发放代金券。此时我停止了思考，不再对一个没有同情心、无法根据不同情况尊重不同人的人表示礼貌。我的妻子值得更好的待遇，你们应该对任何残障人士做出合理的调整，如果你们不想这样做，就必须在网站上明确表示，你们不欢迎残障乘客乘坐你们的公司。我在周日就提前告诉过你们，我们有无障碍设施，而今天与这位男士的接触让我非常沮丧和失望。如果这家公司的主管希望直接联系我解决这个问题，他们可以这样做，但 Dom 不会再找我谈话了。他的“诉说”方式很糟糕，如果他自己也不得不每天经历我们这些日子，我祈祷他的态度能够改变，并明白如果能够用同理心而不是粗鲁的方式与我沟通，我就能避免这样的事情发生。从他开始用严厉而坚定的语气引用条款和条件的那一刻起，我就不再理会他了。
我将直接联系 Virgin Experiences，并将在每个可用位置的每个平台上留下此评论，以便其他有要求的客户可以清楚地阅读此评论，从而避开这家公司。
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